SAP, Microsoft Office Suite, HRIS (human Manager)
OGAH OJOMA
Human Resource Professional
Summary
Well-qualified Human Resource Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Focused Human Resource Generalist skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling. Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention. Dedicated Human Resources professional bringing 13 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
Work History
Human Resources Manager
Today's Bukka Cuisines Limited
Abuja
10.2020 - Current
- Recruited to head the Human Resource department, maintain company standards and general operations as specified
- Manage all human resources related activities including recruitment, compensation and benefits, career development, performance evaluations, training/developments and all other employee related matters
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Reviewed, modified and ensured strict compliance of the company’s Standard Operating
- Procedure
- Served as a guide on resourcing, organizational design and succession planning
- Liaise with external partners, NSITF, insurance vendors, pension administrators and ensured legal compliance in accordance to employee labor laws
- Successfully conducted performance appraisal/evaluation of over 350 employees, trained and monitored each department’s employee performance and development
- Motivated employees through special events and incentive programs.
- Create regular reports and presentations on HR metrics (e.g., turnover rates)
- Manages the human resources budget preparation for the Company, and reviews human resources plans that support business objectives
- Career counseling and attended to all employees enquires about HR-related issues
- Ensure talent management strategy and initiative supports equitable compensation and benefits and a work environment that fosters staff engagement, empowerment through proper supervision, personal and professional growth
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Assist with employee payroll, by ensuring payroll information are accurate on resumption and exit of employees from the company and provided relevant employee information (e.g., leaves of absence/annual leave, sick days and work schedules)
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Developed people and teams that deliver outstanding performance and strengthen a results- orientated culture
- Drove employee engagement and created strategies that fostered employee’s alignment to the business.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 90 new employees.
- Devised hiring and recruitment policies for newly hired employees.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Instructed senior leaders on appropriate employee corrective steps.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Managed random monthly drug testing for over 100 employees.
Human Resources Manager
FOTOFAST GROUP
Lagos
11.2018 - 09.2020
- Recruited to lead the HR team, take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, learning and development, drawing up of staff leave plan, HMO and enforcing company policies and Procedures
- Responsible for delivering Human Resources related advice to employees and line managers, supporting mangers with HR related cases
- Improved managerial performance through benchmarking and employee-feedback collection and analysis
- Tasked with raising employee engagement for a new business-wide Scrum initiative
- Through better managerial coaching, achieved 100% employee participation
- Trained 12 managers in best practices for effective management, including leading by example, strategic planning, and communication
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Presided over and worked to improve morale boost through increasing employee input in the managerial decision-making process
- Centralized training and development budget to reduce costs while making the process more aligned to core strategy and values
- Facilitated communication and coordination between employees and management to keep parties informed.
- Adhered to federal and state guidelines and managed payroll and benefits for over 100 employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Provided resolution to complex and confidential issues.
- Fostered an environment which ensured employees connect with how they drive value for the organization; identified talent gaps (individually and organizationally) that were obstacles to superior results and coach supervisors on the development of gap closure plans
- Capture and communicating employee lifecycle events (change in status, promotion, lateral move, termination etc.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coordinated technical training and personal development classes for staff members.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Reduced process lags by accurately managing confidential records for staff members.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Recruited top talent to maximize profitability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Instructed senior leaders on appropriate employee corrective steps.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 100 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
Talent Acquisition/Management Consultant
DOVE GENERATION INTERNATIONAL YOUTHS’ ORGANISATION, DGI YOUTHS
Lagos
07.2017 - 09.2018
- Demonstrated sensitivity & understanding of systemic diversity, cultural and individual differences
- Addressed and offered counseling on juvenile delinquency, moral decadence and youth restiveness
- Promotes & shapes organizational culture by encouraging participation & contribution across the various facets of the organization, Rendered support in recruitment, orientation, induction, training and development functions
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Established consistent language and methodology for talent discussions, development and succession.
- Provide guidance to supervisors, youths, as they complete evaluations, helped supervisors find effective coaching methods that work for specific issues including identifying areas of poor performance & assisting supervisors to establish ways of improving staff wellbeing and performance
- Captured talent assessment data to identify potential candidates across businesses.
- Created and integrated programs to support senior-level roles from selection to succession.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change and assess progress.
- Positively impacted and erase the negative perception of the youths to believe in themselves and harness their soft skills
- Helped to bridge the knowledge gaps experienced by anchoring training programmes
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Negotiated contracts and managed budget for recruiting expenses.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Created onboarding solutions to tailor options for hiring needs.
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Developed processes and playbooks for talent review and performance management and built strong teams to facilitate talent discussions.
- Completed talent acquisition and management for internal and external placements.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for the company.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Studied talent assessment data to determine best fit for positions across businesses.
- Reviewed employment applications and background check reports to facilitate hiring process.
- Optimized sourcing networks and used proactive methods to direct source candidates.
Head Customer Service Manager
NETPHERE COMMUNICATION SYSTEMS
Port Harcourt
02.2014 - 06.2017
- Employed to lead & re-structure customer service team
- Charged with the responsibility to ensure effective service delivery to clients
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Developed service procedures, policies and standards.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Developed and offered unique discount options to drive interest in new product lines.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Kept accurate records to document customer service actions and discussions.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Prompt resolution of customer queries via telephone, email and one- on-one basis
- Research, review and maintain up-to-date customer satisfaction index
- Updating online information on products and services for the benefit of the company’s clients
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Generated customer satisfaction surveys to analyze results into action plans.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Took ownership of customer issues and followed problems through to resolution.
- Monitored customer service operations to assess agent performance and provide feedback.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Successfully built a well-organized customer service team
- Instituted a standard method of documenting complaints and resolution of problems as well as feedbacks from customers
- Facilitated a faster and reliable method for invoices of products and services made in the establishment’s premises using Microsoft Excel Sheets, this removed the need to purchase exorbitant financial software
- Successfully eliminated the rowdiness experienced in attending to clients by designating customer service officers to attend to specific issues as presented by clients.
Human Resources Advisor
DESTINY DREDGING INTERNATIONAL
Lagos
06.2010 - 09.2013
- Rendering support in recruitment, training and development functions
- Creating and developing job description
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated employment offers with management and extended offers to selected candidates.
- Identified development opportunities and succession gaps.
- Structured compensation and benefits according to market conditions and budget demands.
- Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Screening applications and play an active role in resourcing processes by advising the line managers on manpower gaps that needs to be filled, shortlisting prospective candidates for test and interviews
- Making arrangements, scheduling and facilitate inductions, orientation and on-boarding of new intakes
- Liaise with other departments of the establishment to understand all the necessary aspects and needs of HR developments and ensure they are fully informed of all HR objectives, purposes and achievements
- Sound knowledge of labor and employment laws
- Nominated as best staff of the month for prompt resolution of employee’s HR related challenges with regards to company policies
- Played a major role to the timely filling of advertised company vacancies
- Successfully proffered lasting solutions to bridge the gap between the HR unit and other departments of the company
- Pioneered the first online web presence interview using a secured free internet chat tool (Skype)
- Recognized for making proper and adequate arrangements for the orientation of new intakes
- Provided an idea that was adopted for the automation of easy capturing of employee data using
- SAP application
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Oversaw HR needs for 150 employee operations across locations.
- Worked alongside global business leader to deploy new training strategies.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned and launched large-scale events that boosted employee participation by 100%
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Human Resources Help Desk Officer
OCEANIC BANK INT’L PLC
Lagos
04.2009 - 12.2009
- Resumed at the head office as one of the pioneering staff to steer the HR Help desk unit using the newly acquired Application-Maximo
- Handled calls daily addressing employee inquiries and concerns.
- Built excellent corporate image with employees and maintained an elevated level of confidentiality of every information with tact and discretion
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured all HR- related issues were resolved with respect to HR policies and processes
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Recommended ideas and solutions to improve the help desk services
- Providing timely reports of HR activities to Head, HR Operations
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to employees, handled concerns quickly and escalated major issues to head HR operations.
- Disseminated adequate updates on information to staff as it affects their job functions
- Offered efficient service to employees, handled challenging situations with ease.
- Effectively communicate with managers and employees as well as providing advice and expertise in HR areas such as processes, policies, employment laws, SOPs, compensation and benefits.
- Championed the creation of Frequently Asked Questions (FAQ) to be inputted in the HR Help desk application to the benefit of all staff
- Collaborate with the HR help desk team in the delivery of timely and consistent HR service delivery in line with the company’s objectives HR best practice
- Achieved an outstanding correspondence with staff by demonstrating exceptional customer/personnel service relationships that brought about speedy dissemination of information and resolution of challenges
- Maintaining professionalism in handling all HR related issues using the HR Help desk functions for ensuring that all enquiries are resolved within required time frames in accordance with organizational policies and procedures.
- Assist as needed in solving day-to-day HR issues/problems and recommend solutions.
Human Resources Business Partner
OCEANIC BANK INT’L PLC, South Zone
Port Harcourt
11.2007 - 04.2009
- Commenced duties as part of the team that was responsible for setting up the HR unit for the south zone
- Collated weekly and monthly reports on recruitment trackers and activities in the zonal HR unit from HR representatives
- Worked directly with the zonal head in the recruitment/interviews of experienced hires
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Managed full cycle of recruiting, hiring and onboarding new employees.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Liaised between multiple business divisions to improve communications.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Reduced process lags by accurately managing confidential records for staff members.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked as effective team member while contributing to local and regional HR projects.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
- Liaising with the information technology department for the speedy creation of new intakes as well as updating data of existing staff on the company’s directory
- Executed follow ups on successful and unsuccessful candidates via telephone and email respectively
- Successfully created a proper management of personnel data through general office administration techniques of naming folders, filing and updating them online
- Recognized for prudent recruitment processes and procedures as well as adherence to HR policies in facilitating optimum practices
- Proffered the idea of using Office Communicator Service (OCS) while on the move to ensure duties are adequately executed
- Successfully supported the implementation of new staff induction programs, on boarding and conducting exit interviews processing and documentations
- Support the implementation of the performance management process
- Support the mapping of staff competencies across roles
- Issuance of identity cards and other HR Documents to new staff
- Promoted employee engagement with organizational objectives during new employee orientations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Customer Service Officer
FIRST INLAND BANK PLC
Abuja
06.2007 - 11.2007
- Responsible for daily document control, updates and safe keeps of customer data at branch level, identifying service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
- Participated in building and consolidating pleasant relationships with the bank’s corporate customers and maintaining a good disposition towards all customers to ensure the Bank retains all accounts
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Recognized as a meticulous staff in processing and maintaining accurate records of all
- Activities and transactions, accounts opening as well as ensuring all accounts are KYC compliant
- Rewarded for facilitating maximum support to marketing team for the management of key accounts and providing leads for prospective accounts
- Communicated with clients regarding account services, statements, and balances.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Radio Presenter
CROSSRIVER BROADCASTING CORPORATION
Calabar
02.2006 - 01.2007
- Served as a radio presenter
- Edited jingles and commercials before being broadcasted
- Anchored CRBC/FRSC road use awareness radio program on radio with live broadcast from the roads
- Involved in the arrangement for CRBC broadcast of the maiden edition of the Calabar carnival
- Answered booth call line and took song suggestions or comments from listeners.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Announced ads, song switches and breaking news segments for radio broadcasts.
- Initiated debates with guests on diverse topics, increasing call-in numbers 80%.
- Prepared daily stories to discuss during broadcasts.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
- Presented the first CRBC/FRSC road awareness radio program which sensitized road users on the need to observe and obey traffic rules
- Pioneering team member in the broadcast of the maiden edition of the Calabar carnival
- Built broadcast storylines to interest listeners and grow station audience.
- Researched topics for comment and discussion.
- Interviewed show guests and moderated discussions.
- Read prepared scripts for radio and television shows.
- Announced station programming information, schedules and station breaks.
Education
Bachelor of Arts - English Language
University of Maiduguri
Nigeria 02.2000 - 07.2005
Senior Secondary School Certificate -
Government College Jos
Nigeria 09.1992 - 07.1998
First School Leaving Certificate -
Owelle Primary School Ankpa
Nigeria 09.1986 - 07.1992
Skills
Excellent facilitative and consultative skills with the ability to engage and motivate others for service delivery
undefinedCertification
Certificate of Completion - Certification Prep: professional in human resources (PHR)®
Software
Timeline
Certificate of Completion - Certification Prep: professional in human resources (PHR)®
05-2022
Human Resources Manager
Today's Bukka Cuisines Limited
10.2020 - Current
Team Building and leadership skills training (value Edge Training Management Services Limited)
10-2019
Human Resources Manager
FOTOFAST GROUP
11.2018 - 09.2020
Talent Acquisition/Management Consultant
DOVE GENERATION INTERNATIONAL YOUTHS’ ORGANISATION, DGI YOUTHS
07.2017 - 09.2018
Head Customer Service Manager
NETPHERE COMMUNICATION SYSTEMS
02.2014 - 06.2017
Human Resources Advisor
DESTINY DREDGING INTERNATIONAL
06.2010 - 09.2013
Excellent Human Resources Management practice course (Oceanic Leadership Academy)
04-2009
Human Resources Help Desk Officer
OCEANIC BANK INT’L PLC
04.2009 - 12.2009
Graduate Diploma in Human Resources Management (CIPM-intermediate 2)
10-2008
Human Resources Business Partner
OCEANIC BANK INT’L PLC, South Zone
11.2007 - 04.2009
Customer Service Officer
FIRST INLAND BANK PLC
06.2007 - 11.2007
Radio Presenter
CROSSRIVER BROADCASTING CORPORATION
02.2006 - 01.2007
Bachelor of Arts - English Language
University of Maiduguri
02.2000 - 07.2005
Senior Secondary School Certificate -
Government College Jos
09.1992 - 07.1998
First School Leaving Certificate -
Owelle Primary School Ankpa
09.1986 - 07.1992
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