CRM tools, Zen desk, Zoho
Ofome Egere
Customer Service Representative
Ikeja ,Lagos
Summary
Dynamic customer service professional with extensive experience at Blueridge Micro Finance Bank, excelling in complaint resolution and building rapport. Proven ability to enhance customer satisfaction through effective problem-solving and active listening. Skilled in CRM software and dispute resolution, consistently fostering loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor/ Front Desk
Blueridge Micro Finance Bank
08.2025 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
Customer Service Representative
Blueridge Micro Finance Bank
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Lab Assistant
Earthquest International
03.2021 - 02.2022
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Logged samples correctly into computerized tracking system.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Bachelor in Engineering - Chemical Engineering
Delta State University
Delta 05.2014
Skills
Call center operations
Customer service excellence
Complaint handling
Customer relations
Product or service support
Building rapport
Live chat support
Call center experience
Dispute resolution
Escalation management
Proficient in software
Payment processing
Customer focus
CRM software
Team building
Email management
Customer service
Client relations
Active listening
Call management
De-escalation techniques
Customer relationship management (CRM)
Critical thinking
Product and service solutions
Technical support
Reading comprehension
Complaint resolution
Data collection
Accomplishments
I have been able to make customers understand more about the product and services and given them valuable information on the services the company gives. Also been able to teach them how to use the product app properly.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Interests
Software development
Timeline
Customer Service Advisor/ Front Desk
Blueridge Micro Finance Bank
08.2025 - Current
Customer Service Representative
Blueridge Micro Finance Bank
09.2022 - Current
Lab Assistant
Earthquest International
03.2021 - 02.2022
Bachelor in Engineering - Chemical Engineering
Delta State University