ODUEHIE AUGUSTINE
Lagos
Summary
Highly motivated, analytical, business operational, management & customer centric staff with the zeal to always strive for excellence in a challenging working environment, with the aim of significantly contributing to the successful accomplishment of organizational set goals, whilst seeking self-development, advancements and attainment of professional distinction.
Overview
6
6
years of professional experience
Work History
Senior Operational Consultant
Paga Tech Limited
01.2024 - Current
- Oversee all sales operational activities, including strategy analytics, processing, information storage and regulations in compliance with the organisational standard
- Develop and implement operational policies and procedures to improve efficiency and productivity across the units
- Lead and manage sales end-to-end project, with the ability to motivate and guide the team towards achieving operational excellence
- Manage & monitor quality control procedures to ensure that all products meet the required standards for implementation
- Work cooperatively with the quality assurance team to identify and address any issues that may affect product quality
- Lead and manage the sales operations team, providing guidance, support, and training as required
- Strengthen a culture of continuous learning environment for growth and improvement as well as encouraging team members to identify and implement process enhancements
- Conduct regular performance evaluations and provide feedback to ensure that all team members meet their objectives
- Lead and coordinate team members on special projects related to the expansion or improvement of operations, such as the introduction of new technologies or the establishment of new sales strategy & to ensure that all projects are completed on time, within budget, and in line with the company’s strategic goals
- Exploring day-to-day data input comparison & using strong financial acumen to enhance optimum budgeting and cost management
- Lead & Manage team to achieve sales operational targets within limited time
- Maintenance of high team morale and performance through guiding, inspiring, and influencing team members to achieve common goals and drive organizational success.
Inside Sales Consultant
Paga Tech Limited
01.2023 - 01.2024
- Managing over four thousand clients & partners remotely, conducting trainings, enhancing product knowledge, proffering solutions & tracking client’s productivity
- Persuasive call out to clients performing below sales trend to increase output as well as performing beyond previous category
- Selling special product and marketing promos to Clients
- Clients account verification & creation
- Attending and resolving issues to walk-in Clients/prospect
- Strategic and tactical telemarketing
- Reactivation of inactive clients as well as managing existing active Clients
- Issue resolution as well as quick sales customer care support
- Maintaining the communication flow by reporting client feedback to managers whilst adhering to standards and guidelines; recommending improved procedures
- Updating, enlightening, and educating clients on the importance of products and services
- Administrative support
- Customer care & help desk support.
Business Operations Support
Paga Tech Limited
01.2020 - 01.2023
- Exploring business opportunities around particular zones, recruitment of new clients, reactivation of inactive clients and maintenance and management of existing active clients
- Foster relationships that will enhance end-to-end sales operations
- Face to face persuasive marketing, canvassing, and advertising brand
- Deployment and set up of organization products as well as providing technical support
- Communications via phones and emails to convert leads to potential customers and effective follow up to close sales
- On-boarding, Supporting and Educating Clients/Customers as well as building good relationships with clients/customers
- Provide customer service via phones, emails, and physical contacts with Clients
- Telemarketing new products.
Sale Representative/Brand Activator
Paga Tech Limited
01.2019 - 01.2020
- End to end operational sales support in organizing product distribution chain, logistics & overall management
- Converting physical cash to digital value, and performing crucial tasks such as onboarding, supporting, and educating customers daily
- Maintaining the communication flow by reporting client feedback to supervisors and managers whilst adhering to standards and guidelines; recommending improved procedures
- Envoy/Delegate to secure deals of partnership with Paga brand at chain stores, shops, supermarkets, and pharmaceuticals to open mini Paga outlets at chained stores
- Training Supermarket staff at the till on Paga brand, Instore Marchant usage and maximization.
Operational Support Staff
LABAR Feeds
01.2017
- Overall management of the end-to-end supply chain process, from sourcing raw materials to delivering finished products to customers
- Establish and maintain relationships with suppliers, ensuring the timely and cost-effective procurement of high-quality agricultural products
- Monitor inventory levels and ensure optimal stock management to meet demand without incurring unnecessary costs
- Ensure that all processing facilities comply with safety and environmental regulations.
Education
Paga Academy Certification in Business Intelligence & Analytics -
Paga Academy
Yaba, Lagos, Nigeria2021
Microsoft Excel and Date Analytics certification -
AT&E Professional Services
Yaba, Lagos, Nigeria.2021
Bachelor of Science - Agriculture
Ahmadu Bello University
Zaria, Kaduna State, Nigeria2018
Diploma in Computer application package -
C.T.I Institute Samaru
2013
West African Senior School Leaving Certificate -
Demonstration Secondary School
Zaria, Kaduna, Nigeria 2013
First School Leaving Certificate -
The Foundation Nursery And Primary School
Zaria, Kaduna, Nigeria2007
Skills
● Team Management
● Excellent Interpersonal Communication
● Time management
● Financial Management
● Problem Solving Skills
● Excellent Decision-Making Skills
● End to End Operational Management Skills
● Organizational Behaviour and Psychology at Work
● Proficient Computer Skills: Word Processing, Microsoft Words, PowerPoint, and Excel (VLOOKUP etc)
Personal Information
- Place of Birth: Imo State
- Date of Birth: 08/10/95
- Gender: Male
- Nationality: Nigeria
- Marital Status: Single
Spokenlanguages
English, Igbo, Hausa, Yoruba
Awards
- Most Recognized Employee of the Year (2022) - Paga tech limited.
- Best in Class (Inside Sales Consultant 2023) - Paga tech limited.
- Most Innovative & Inquisitive Employee of the Year (Business operations 2023) - Paga tech limited.
Hobbies and Interests
- Travelling
- Football
- Dancing
- Meeting People
- Gainful Interaction
- Reading
References
Available on demand
Timeline
Senior Operational Consultant
Paga Tech Limited
01.2024 - Current
Inside Sales Consultant
Paga Tech Limited
01.2023 - 01.2024
Business Operations Support
Paga Tech Limited
01.2020 - 01.2023
Sale Representative/Brand Activator
Paga Tech Limited
01.2019 - 01.2020
Operational Support Staff
LABAR Feeds
01.2017
Paga Academy Certification in Business Intelligence & Analytics -
Paga Academy
Microsoft Excel and Date Analytics certification -
AT&E Professional Services
Bachelor of Science - Agriculture
Ahmadu Bello University
Diploma in Computer application package -
C.T.I Institute Samaru
West African Senior School Leaving Certificate -
Demonstration Secondary School
First School Leaving Certificate -
The Foundation Nursery And Primary School
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