ODERINDE ADEOYE A.
Lagos
Summary
Results-driven IT Operations Specialist with over 14 years of experience in IT infrastructure, system integration, and enterprise support. Skilled in Zoho administration (Zoho Desk, Books, Sprints, and Messages), 3CX VoIP support, and enterprise software test support. Skilled in troubleshooting, network optimization, IT asset management, and delivering scalable solutions that enhance performance, security, and operational efficiency. Adept at managing cross-functional systems and providing excellent first-level and escalated IT support. Committed to continuous improvement and business alignment through proactive IT service delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
The Omar Group
07.2022 - Current
- - Administer and support Zoho Desk for technical support ticketing, Zoho Books for finance and accounting tasks, and assist users on Zoho Sprints and Zoho Messages platforms.
- - Manage and optimize IT infrastructure, including server setup, workstation support, cloud services, and VoIP systems (3CX), ensuring 99%+ uptime and secure operations.
- - Provide Tier 1-3 support for hardware, software, network, and communication systems; track issues using ticketing tools with full documentation and user feedback.
- - Coordinate procurement and maintain a detailed inventory of IT hardware/software, ensuring compliance with warranty and licensing requirements.
- - Lead enterprise network setup (LAN/WAN), enforce security policies, and oversee Microsoft Exchange and Office 365 environments.
- - Train staff on enterprise tools and best practices; create and maintain SOPs for IT operations and system usage.
- - Lead the installation and maintenance of security systems including CCTV surveillance, access control systems, and biometric time attendance devices.
- - Collaborate with stakeholders across departments to align IT strategies with business goals and support digital transformation initiatives.
- Support Ezee Burrp for Hospitality and assist with Integrating Ezee Burrps with Xero Accounting
- (The Wine Lab and Luxeria NG)
System Engineer & Consultant
The Omar Group
04.2021 - 07.2022
- - Installed, configured, and managed Windows servers, including Active Directory, DNS, DHCP, file servers, and virtualization platforms.
- - Implemented security protocols, firewalls, intrusion detection systems, and endpoint protection to safeguard corporate data and IT assets.
- - Provided Tier 2 & Tier 3 technical support, diagnosing and resolving complex hardware, software, and network issues.
- - Assisted in cloud migration strategies, deployment, and maintenance of cloud-based solutions (Microsoft Azure, Google Cloud).
- - Deployed and managed enterprise applications, including ERP, CRM, and productivity tools to optimize business workflows.
- - Integrated Ezee Burrp hospitality software with Xero Accounting, enabling synchronized financial reporting.
- - Maintained CCTV surveillance systems, access control, and biometric time attendance solutions.
- - Advised on hardware and software procurement, liaised with vendors, and ensured cost-effective IT investments.
- - Maintained technical documentation, prepared network diagrams, and IT work tools assessments for management review.
- (The Verb, Luxeria, The Wine Lab)
Consultant / Country IT Administrator
Pernod Ricard Nigeria
05.2014 - 03.2021
- - Upgraded, installed, and configured hardware and software to align with business objectives.
- - Monitored and maintained networks and servers, ensuring optimal performance and reliability.
- - Implemented security protocols to protect IT infrastructure from potential threats.
- - Managed user accounts, access controls, and permissions with adherence to security policies.
- - Performed system upgrades and applied patches to keep IT systems secure.
- - Facilitated IT-related meetings and documented decisions for strategic implementation.
- - Configured and administered servers, load balancers, and firewalls.
- - Provided professional IT advisory support to staff.
- - Managed Office 365 tools, Navision, Prisma, and Workday, ensuring seamless operation and support.
- - Supervised IT service vendors and managed procurement for IT equipment.
- - Maintained CMDB and relevant configuration documentation.
IT Support Officer
Blue Intercontinental Microfinance Bank
03.2009 - 02.2014
- - Provided technical support for enterprise applications including FAME, SAGE, and PASTEL.
- - Performed system health checks and daily backups for multiple branches.
- - Maintained job files and documentation aligned with IT policies.
- - Administered Exchange mailboxes and user workstations.
- - Diagnosed and resolved hardware/software issues with minimal downtime.
- - Configured network printers with scan-to-mail and secure print features.
- - Supported IT consultants and employees across locations.
- - Participated in infrastructure planning and contributed to security policies.
IT Support Technician / Trainee
Continental Reinsurance PLC
01.2008 - 02.2009
- - Provided on-site and remote IT support, ensuring quick issue resolution.
- - Diagnosed and resolved complex technical issues across software and hardware.
- - Conducted system upgrades and preventive maintenance.
- - Supported disaster recovery planning and data protection protocols.
- - Assisted in IT project planning and cross-functional collaboration.
Education
HND - Electrical & Electronics Engineering
Yaba College of Technology
01.2013
OND - Electrical & Electronics Engineering
Federal Polytechnic Ede
01.2007
WASSCE - undefined
Jibril Martins Memorial Grammar School
01.2001
Skills
- IT asset management
- Network administration
- Technical troubleshooting
- Team development
- Application support
- IT procurement
- Team collaboration
- IT compliance
- IT infrastructure
Certification
- - Azure Cloud Architect – Microsoft Certified Solutions Expert (MCSE){Trained}
- - IT Infrastructure Library (ITIL V2) Certified
- - Essential Help Desk Analyst Skills (Trained)
- - CompTIA A+ (220-1001 & 220-1002) Certification Prep
- - CompTIA Network+ (N+), United Global Resources Limited, 2016
- - Office 365: Managing Identities with Azure AD Connect (Trained)
Timeline
IT Manager
The Omar Group
07.2022 - Current
System Engineer & Consultant
The Omar Group
04.2021 - 07.2022
Consultant / Country IT Administrator
Pernod Ricard Nigeria
05.2014 - 03.2021
IT Support Officer
Blue Intercontinental Microfinance Bank
03.2009 - 02.2014
IT Support Technician / Trainee
Continental Reinsurance PLC
01.2008 - 02.2009
OND - Electrical & Electronics Engineering
Federal Polytechnic Ede
WASSCE - undefined
Jibril Martins Memorial Grammar School
HND - Electrical & Electronics Engineering
Yaba College of Technology
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