ODENIYI ENITAN
Festac Town,Lagos
Overview
7
7
years of professional experience
Work History
Service Administrator
Roche Products Nigeria Limited
05.2024 - Current
- Providing back-office support to the Professional Services team through Roche Field Service solutions, including case dispatching to assigned personnel.
- Collaborating with the Service Team Leader to prepare necessary documentations and manage preventive maintenance (PM) schedules.
- Manage spare parts ordering, return and collaborating with supply chain for order follow-ups.
- Liaise with field engineers to ensure that instrument movements are mapped correctly to the sold-to and shipped-to accounts in the system.
- Collaborating with external business partners (FSE's) to track pending issues and manage reminders.
- Daily monitoring and updating of internal systems cases for field engineers; open, dispatched, and follow up on the cases through to closure.
- Fulfillment of the Global Service KPI for non-compliant cases.
- Timely notifying Field Service Engineers of tools that need to be calibrated.
- Continuously updating the existing data for a more complete database.
- Providing training support to the internal team, ExBPs and collaborating with other professional colleagues/network (Backoffice) to train the team when the need arises.
- Successfully resolved the Rexis non-complaint cases from 55% in May 2024 to 10.5% in August 2024, which was well within the Global Service KPI requirement.
- Collaborated with the global SAP and Rexis team in the preparation of the Roche Diagnostics Nigeria business Go-Live and the hypercare periods.
- Successfully worked with the Regional Sales Manager to Plan a One-Roche celebration for the Project Rayuwa (Life), Roche Diagnostics Nigeria business GoLive, bringing to life the concept of the new business birth.
- Received a certificate of recognition as a Rexis Super Key User by the Service Analytics and Excellence Team in November 2024.
Administrative Assistant
Roche Products Nigeria Limited
05.2022 - 04.2024
- Managing the General Manager's calendar, scheduling and coordinating meetings, appointments, and travel arrangements with utmost efficiency.
- Assisting in the creation and improvement of processes, driving productivity and compliance through proactive implementation of streamlined office procedures, resulting in improved communication and productivity among team members.
- Providing exceptional customer service by promptly addressing inquiries and resolving issues, ensuring client/stakeholders satisfaction and maintaining strong professional relationships with vendors, stakeholders and colleagues.
- Systematically manage local courier of tissue samples and promotional materials on behalf of colleagues to stakeholders or partners for both interstate and international parcels.
- Successfully managed the travel logistics, hotel reservations and event coordination for Product launches in Nigeria (Tecentriq, Ocrevus, Actemra, Phesgo), actively working with team members to ensure all stakeholders are reached and also ensuring proper reservation request for Diagnostics and Diabetes Care.
- Boosted team engagement (internally and externally) for Roche Diagnostics voluntary blood drive in partnership with the Lagos state blood transfusion services which led to a significant number of pint donations.
- Built the consolidated consent list that gives PJP's and HCP's an overview of all stakeholders that we have related with in different health fields.
- Successfully worked with the Business Support and Analytics Manager to Develop the Nigeria induction plan for roles in all divisions (Pharma, Dia, DC).
Administrative Officer
Soteria Schools
, Lagos
01.2020 - 12.2022
- Provided board support to the Executive Director, prepared meeting agendas, supporting materials for distribution, taking down minutes for proper disseminating to departments.
- Coached employees through day-to-day work and complex problems.
- Gave onboarding directives to new employees and active involvement in the recruitment process, exit interviews, restructuring and reviewing of SOP, digital filing, staff training and handling of personnel databases.
- Constantly meeting with customers (parents) to listen to their needs, complaints enquiries and devising means with the management to make their experience better.
- Integrated creative learning strategies, such as games, quizzes, group activities and presentations that led to a 50% increase in classroom engagement.
- Assessed student progress by administering tests and evaluating results.
Account Officer
01.2019 - 12.2019
- Managed overall request and delivery of building supplies needed to construction sites.
- Conducted site inspection to ascertain quantity and quality of supplied materials.
- Performing Administrative duties to drive business results.
- Deposits and payment to suppliers and all types of cash and banking reconciliations with accuracy.
- Successfully transacted with clients and suppliers with accuracy in cash and bank reconciliations.
- Developed receipts and timely prepared BOQ (Bill of Quantity) for JV (Joint Venture) Business proposals and projections.
- Consistently achieved cash deliverables like tracking, payrolls and wage allocations, and donations.
Websites
Timeline
Service Administrator
Roche Products Nigeria Limited
05.2024 - Current
Administrative Assistant
Roche Products Nigeria Limited
05.2022 - 04.2024
Administrative Officer
Soteria Schools
01.2020 - 12.2022
Account Officer
01.2019 - 12.2019