Ochor Michael
Lekki,Nigeria
Summary
I've spent the last 7 years talking to customers - some happy, some upset, some just confused - and I actually enjoy turning things around for them. Ran my own retail shop for 4 years, so I know what it's like to deal with 50-100 people a day face-to-face. After that I moved into client relations for an agro company and became the person everyone called when something went wrong. I'm calm when people are stressed, quick to find solutions, and I genuinely care about leaving customers better than I found them. Looking forward to doing the same at Call Experts.
Overview
8
8
years of professional experience
Work History
Marketing & Client Relations Manager
Tropic Agro Prime Africa
Lagos, Nigeria
01.2022 - 10.2025
- First point of contact for Tropic Agro Prime Africa.
- Answer calls, emails, WhatsApp, and social media messages, usually get back to people in minutes.
- Calm angry clients down, figure out what they need, and make sure it happens.
- Run all our social media pages and reply to every comment and DM personally.
- Work with sales, logistics, and technical teams so clients get answers fast.
Owner & Manager
Small Retail Bussiness (Device & Accessories)
Lagos, Nigeria
01.2018 - 01.2022
- Dealt with every single customer myself. Greetings, questions, complaints, returns, you name it.
- Fixed most problems on the spot. People kept coming back because they knew I'd sort things out.
- Taught my small team how to stay friendly even on tough days.
- Introduced a simple 'tell me what you didn't like' system that cut repeat complaints way down.
Education
Bachelor of Engineering - Biomedical Engineering
Federal University of Technology
Owerri, ImoSkills
- Clear and friendly communication
- Handling complaints
- Listening properly
- Turning angry customers into happy ones
- Multitasking
- Social media support
- Basic tech troubleshooting
- Conversational speaking
Languages
English, fluent
Personal Information
- Date of Birth: 04/12/99
- Nationality: Nigerian
Languages
English
First Language
Timeline
Marketing & Client Relations Manager
Tropic Agro Prime Africa
01.2022 - 10.2025
Owner & Manager
Small Retail Bussiness (Device & Accessories)
01.2018 - 01.2022
Bachelor of Engineering - Biomedical Engineering
Federal University of Technology