OCHOLI EDIBO
No. 16 Alla Arilesere Close, Ogunfayo, Ibeju-Lekki
Summary
Customer-focused professional with a successful 7 years career in Banking. Dynamic and successfully applying the knowledge to solving customer issues and building more business relationships in busy business environments.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Manager/Supervisor
Ocean Growth Homes Nigeria Limited
10.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Accomplished multiple tasks within established timeframes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Business Development Executive
Zenith Bank Plc
09.2019 - 10.2020
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified business development challenges and customer concerns for proactive resolution.
- Consulted with businesses to supply accurate product and service information.
- Developed, maintained and utilized diverse client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Met existing customers to review current services and expand sales opportunities.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Collaborated with sales and marketing departments to support client acquisition.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Bank Teller
Zenith Bank Plc
10.2013 - 09.2019
- Removed mutilated currency from circulation.
- Educated customers on use of banking website and mobile apps.
- Turned in excess cash to maintain drawer security.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Assisted customers with compromised debit cards and issued new credentials.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Sold and cross-sold bank products to new and existing customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Audited fellow teller currency to contribute to dual-control procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Science - Economics
Ahmadu Bello University, Zaria
Zaria, Kaduna State09.2011
Skills
- Lead Generation
- Sales and Marketing
- Team Leadership
- Brand Management
- Customer Relationship Management
- Verbal and Written Communication
- Contract Development and Management
- Business Planning
- Strategic Planning
- Coaching and Mentoring
- Product Management and Branding
- Key Performance Indicators (KPI)
- Business Analysis
Languages
English
Native language
Timeline
Manager/Supervisor
Ocean Growth Homes Nigeria Limited
10.2020 - Current
Business Development Executive
Zenith Bank Plc
09.2019 - 10.2020
Bank Teller
Zenith Bank Plc
10.2013 - 09.2019
Bachelor of Science - Economics
Ahmadu Bello University, Zaria
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