Obiora Ngwu
Summary
Resume Summary Driven and results-oriented Senior IT Business Analyst with 9+ years of experience in analyzing and improving business processes. Proficient in project management, gap analysis, and requirements gathering. Skilled in developing training programs and leading cross-functional teams.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Senior Business Analyst
United Bank For Africa Plc
05.2013 - Current
- Analyze business processes to identify gaps and recommended solutions to increase efficiency and productivity.
- Coordinated with cross-functional teams to develop and implement training programs to increase user adoption of new systems.
- Conducted user acceptance testing (UAT) for new systems and software to ensure successful implementations.
- Collaborated with project managers and stakeholders to ensure project objectives and timelines were met.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Prioritize requirements and create conceptual prototypes and mock-ups.
- Design and automation of processes on the BPM platform
- Maximized project ROI, performing user acceptance testing (UAT) to validate user requirements and expectations.
- Facilitated strategic decision-making by effectively communicating insights to executives and end-users.
- Drove continuous improvement, ensuring vision, objectives, and benefits were understood, documented, and traced throughout the entire project lifecycle.
- Assured feasibility of proposed solutions, collaborating effectively with business and IT stakeholders.
Provisioning and Release Manager, Delivery
United Bank for Africa
Lagos
08.2010 - 05.2013
- Successfully manage software releases, coordinating internal stakeholders and external vendors to ensure timely delivery and minimize errors and downtime.
- Develop and implement release strategy, procedures, and policies, working closely with development, testing, and project management teams.
- Maintain release calendar and facilitate release readiness meetings, communicating release status and identifying risks and issues.
- Continuously improve release processes and tools, applying industry best practices and identifying ways to optimize efficiency.
- Provide guidance and support to team members, ensuring alignment and collaboration across teams.
- Coordination of IT Major Incident and Problem Management Process.
- Provide support in the analysis of identified Major Incidents in IT Infrastructure.
- Review of knowledge Base Database to proffer solutions in the elimination of likely Major Incidents.
- Coordinate Project Management activities associated with Major Incident resolution.
- Review, advise, and schedule Request for Change (RFCs) for deliberation
- Coordinate the deliberation of scheduled RFCs in the Change Advisory Board Session
- Generate weekly and quarterly reports of Request for Change (RFCs)
- Periodic review of the UBA change control process and application
- Planning, monitoring, and maintenance of IT software library
- Produce monthly and quarterly reports on released applications in line with key performance indicators
Program Manager
United Bank For Africa Plc
Lagos
07.2009 - 08.2010
- Develop strategies for monitoring and execution of projects central to the goals and objectives of UBA.
- Managed project budgets and tracked expenses.
- Lead the planning and implementation of multiple strategic IT projects, resulting in increased efficiency and cost savings for the organization.
- Built and managed a team of project managers, ensuring smooth coordination and execution of projects.
- Collaborated with business stakeholders to align IT initiatives with business goals and objectives.
- Developed and maintained project budgets, schedules, and resource allocation plans.
Business Analyst
United Bank For Africa Plc
Lagos
06.2007 - 07.2009
- Analyzed business processes to identify gaps and recommended solutions to increase efficiency and productivity.
- Identified workflow bottlenecks and implemented new and improved processes and policies.
- Mapped current business and operational processes and offered recommendations for improvement.
- Coordinated with cross-functional teams to develop and implement training programs to increase user adoption of new systems.
- Conducted user acceptance testing (UAT) for new systems and software to ensure successful implementations.
- Collaborated with project managers and stakeholders to ensure project objectives and timelines were met.
Project Officer
Threshold Support
London
01.2006 - 04.2007
- Create a support plan.
- Manage facilities where adults with learning disabilities and autism reside
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Administer medication as prescribed
Project Supervisor
Comag Steel & Construction Company Limited
Port Harcourt, Rivers State
07.2000 - 08.2004
- Supervises, monitors, planning of steel fabrication work and ensures it meets required specifications
- Played an integral role in initial customer inquiry, project scoping, costing and quoting, and project delivery.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Ensure that the project is in line with stipulator requirement specification and carry out quality assurance on procured or fabricated steel.
Education
MSc - Information Systems Management
London South Bank University
BSc - Banking & Finance
Enugu State University of Science & Technology
10.1993 - 07.1998
Master of Business Administration - Advanced AI & the Future of Automation
Nexford University
Washington DC, USA 11.2022 -
Skills
- Skills Summary
- Business Analysis Process Optimization/Design
- Product management, Agile Software Dev Lifecycle
- Process Analysis Process Mapping (BPMN)
- Exceptional attention to detail and accuracy
- Requirement/Technical Documentation
- Stakeholder Management / Interpersonal Skills
- Collaboration / Excellent Communication / Time Management
- Prototyping / Process design (with Figma, Visio, MS PowerPoint, Balsamiq, Visual Use Case, whimsical)
- System Development: Conversant with Python (beginner), Process Automation using ProcessMaker
- Project Management
- IT Service Delivery
- Vendor Management
- Quality Assurance Test Report Review
- Service management
- Process improvement
- Team development strategies
- Key Performance Indicator (KPI) management
- Team supervision
Key Deliverables:
TerraPay Remittance
Is an integration to the remittance platform that generates over $80 million in income for UBA subsidiaries it was deployed
Push and Pull Implementation with Telcos in UBA Subsidiaries
The solution has created a payment ecosystem between UBA and Telecommunication companies with over $100 million in income generation
Implementation of New VAS Orchestra for Africa Subsidiaries
The solution is designed to mitigate the various challenges associated with bills payment services
Forms Automation (Paperless Portal) Implementation
The solution eliminated the use of physical documents and reduce the overhead costs associated with printing documents and printer maintenance
Languages
English
Fluent
Timeline
Master of Business Administration - Advanced AI & the Future of Automation
Nexford University
11.2022 -
Senior Business Analyst
United Bank For Africa Plc
05.2013 - Current
Provisioning and Release Manager, Delivery
United Bank for Africa
08.2010 - 05.2013
Program Manager
United Bank For Africa Plc
07.2009 - 08.2010
Business Analyst
United Bank For Africa Plc
06.2007 - 07.2009
Project Officer
Threshold Support
01.2006 - 04.2007
Project Supervisor
Comag Steel & Construction Company Limited
07.2000 - 08.2004
BSc - Banking & Finance
Enugu State University of Science & Technology
10.1993 - 07.1998
MSc - Information Systems Management
London South Bank University
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