Hi, I’m
Obioma Ezeribe
Ikeja, Lagos
Summary
Results-oriented Operations Manager with over 8 years of experience driving operational excellence across diverse industries. Proven expertise in strategic planning, process improvement, and cross-functional leadership that consistently delivers revenue growth and enhanced customer satisfaction. Skilled at optimizing operational efficiency while maintaining strict regulatory compliance, ensuring seamless operations and sustainable business success.
Overview
9
years of professional experience
1
Certification
Work History
Royalline Technologies LimitedIkeja, Lagos, Nigeria
NATIONAL SALES/CORPORATE MARKETING MANAGER
12.2024 - Current
Job overview
- Spearhead sales and marketing initiatives resulting in 12% exponential sales growth by implementing data-driven strategies and market analyses
- Lead cross-functional teams to optimize operational workflows, increasing departmental efficiency by 18%
- Develop and execute customer retention strategies resulting in 10% improvement in customer retention rates
- Implement strategic business development initiatives to penetrate new market segments, increasing market share by 8%
- Design and monitor key performance indicators to measure operational effectiveness and drive continuous improvement
Uchiva Quarry Limited |Lokpa, Abia State, Nigeria
CHIEF OPERATING OFFICER
07.2019 - 07.2022
Job overview
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
AiQ Capital Finance Management Victoria Island, Lagos Nigeria
CHIEF OPERATING OFFICER
04.2016 - 07.2019
Job overview
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
- Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
Education
University of IbadanIbadan, Oyo State
Bachelor of Science from Sociology
Skills
- Product marketing
- Data-driven decision making
- Time management abilities
- Effective communication
- Team collaboration
- Campaign management
- Customer segmentation
- Influencer marketing
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- Soft Skills Training
Languages
English
Bilingual or Proficient (C2)
Timeline
NATIONAL SALES/CORPORATE MARKETING MANAGER
Royalline Technologies Limited
12.2024 - Current
CHIEF OPERATING OFFICER
Uchiva Quarry Limited |
07.2019 - 07.2022
CHIEF OPERATING OFFICER
AiQ Capital Finance Management
04.2016 - 07.2019
University of Ibadan
Bachelor of Science from Sociology