Hi, I’m
Obioma Ezeribe
Ikeja, Lagos
Summary
Results-oriented Operations Manager with over 8 years of experience driving operational excellence across diverse industries. Proven expertise in strategic planning, process improvement, and cross-functional leadership that consistently delivers revenue growth and enhanced customer satisfaction. Skilled at optimizing operational efficiency while maintaining strict regulatory compliance, ensuring seamless operations and sustainable business success.
Overview
9
years of professional experience
1
Certification
Work History
Royalline Technologies Limited
NATIONAL SALES/CORPORATE MARKETING MANAGER
12.2024 - Current
Job overview
- Spearhead sales and marketing initiatives resulting in 12% exponential sales growth by implementing data-driven strategies and market analyses
- Lead cross-functional teams to optimize operational workflows, increasing departmental efficiency by 18%
- Develop and execute customer retention strategies resulting in 10% improvement in customer retention rates
- Implement strategic business development initiatives to penetrate new market segments, increasing market share by 8%
- Design and monitor key performance indicators to measure operational effectiveness and drive continuous improvement
Uchiva Quarry Limited |
CHIEF OPERATING OFFICER
07.2019 - 07.2022
Job overview
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
AiQ Capital Finance Management
CHIEF OPERATING OFFICER
04.2016 - 07.2019
Job overview
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Secured substantial cost reductions, renegotiating service agreements and leveraging economies of scale.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy.
- Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Achieved substantial revenue growth by spearheading expansion into new markets and diversifying product offerings.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
Education
University of IbadanIbadan, Oyo State
Bachelor of Science from Sociology
Skills
- Product marketing
- Data-driven decision making
- Time management abilities
- Effective communication
- Team collaboration
- Campaign management
- Customer segmentation
- Influencer marketing
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
- Soft Skills Training
Languages
English
Bilingual or Proficient (C2)
Timeline
NATIONAL SALES/CORPORATE MARKETING MANAGER
Royalline Technologies Limited
12.2024 - Current
CHIEF OPERATING OFFICER
Uchiva Quarry Limited |
07.2019 - 07.2022
CHIEF OPERATING OFFICER
AiQ Capital Finance Management
04.2016 - 07.2019
University of Ibadan
Bachelor of Science from Sociology
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