Sports
Obioma Ezeribe
Operations Manager
Ikeja
Summary
Accomplished Chief Operating Officer with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
2020
2020
years of professional experience
Work History
Chief Operating Officer
Uchiva Quarry Limited
7 2019 - 7 2022
- Provided day-to-day operational leadership and support to staff that mirrored the mission and core values of Uchiva
- Ensuring the machines were fully operational and functioning to full capacity
- Fully involved in overseeing procurement and maintenance, sourcing for new clients, and following up with vendors to ensure all equipment is in good state
- Centered operational policies and procedures on improving customer experience, resulting in 10% increase in retention rate, and 12% increase in exponential sales growth
- Employed internal operational strategies that redesigned underperforming business processes and managed changes appropriately, resulting in 15% increase in revenue over 6 months
- Reduced monthly maintenance costs by 35% in 2022, by implementing just-in-time inventory levels and increased customer service response times from a day to hours
- Contributed to business sustainability by ensuring all legal and regulatory documents are filed, reported, audited and in compliance with laws and regulations for the organization
- Ensured that effective documentation was in place, and implemented operational improvements that reduced costs, tightened controls, and improved service quality, and customer service
Chief Operating Officer
AiQ Capital Finance Management
04.2016 - 07.2019
- Promoted a culture of high performance and continuous improvement that values learning and a commitment to quality
- Upgraded and implemented an appropriate system of policies, internal controls, accounting standards, and procedures
- Lead the performance management process that measured and evaluated progress against goals for the organization
- Championed the practices and operations of the corporation to support increased workflow reducing headcount/client ratio by 50% while maintaining service levels
- Streamlined operational processes by planning, coordinating, and executing the annual budget process, working with the finance department and the management team to create and implement the budget
- Provided administrative leadership in customer satisfaction to promote improvement of customer experience, which increased rate of customer acquisition by 20%
- Successfully refined organizational structure to consolidate, streamline and delineate necessary functions
Chief Executive Officer
AiQ Capital Management Limited
03.2010 - 04.2016
- Worked in different leadership capacities of the company's subsidiaries including AiQ Capital Bureau De Change, Muchi Bureau De Change, and Geneza Bureau De Change
- Maintained and directed the daily operations of the business, including coordinating with human resources, legal, sales, marketing, manufacturing, accounting, IT and other departments
- Critically analyzed customer feedback and developed strategies to improve customer experience, resulting in a 15% increase in customer satisfaction scores, 10% decrease in churn rate, and a 5% increase in repeat business
- Developed comprehensive goals for performance and growth strategies, which resulted in double-digit sales growth
- Established and defined key performance metrics (KPIs) that monitored and assessed customer satisfaction and quality ratings, and then held the team accountable for these measures
- Introduced new approach in supervising and monitoring all internal and external agent daily activities, which increase business performance and productivity by 25%
- Identified areas of opportunities for capital improvements across the organization, including opportunities to improve revenue, increase margin, reduce cost, and increase profitability throughout the organization all while improving efficiency
- Enhanced bottom-line by 12%, by facilitating re-engineering business processes that improved customer service, cost effectiveness and controls
Trainee Analyst
Futureview Financial Services Limited
06.2008 - 03.2010
- Worked in different departments, Stock Market Dept and Business Development Dept
- Advised on drafting and enforcing marketing policies and processes, which increased market share gain by 10%
- Developed new business relationships that increased business volume and enhanced revenue substantially
- Updated Clients, Branches and all staff about the status of returned Certificates from the Registrars
- Engaged in jobbing of Clients Mandates, reconciliation of Clients Accounts, preparation of Payment Advice, and updating Clients on their Accounts
Customer Service and Operations
First Bank Nig Plc
09.2006 - 08.2007
- Customer Service
- Account Opening
- Customer Relations
- Daily Call over transactions
- ATM Machine reconciliation
Marketing Executive
Crystal Glass Nigeria Ltd
06.2006 - 08.2006
- Marketing
Sales Executive
TalkTech Int. Ltd
06.2004 - 11.2005
- Sales
Education
Bachelor of Science - Sociology
University of Ibadan
Ibadan, Oyo State, Nigeria 04.2001 -
Skills
Effective Operations Management
Process Reengineering
Change Management
Team Building & Leadership
Sales and Marketing Strategy
Business Development & Expansion
Client Relation/CRM
Procurement
Operations planning
Inventory Management
People management
Negotiation
Customer service
Word
Excel
Outlook
Compliance
General management and administration
Management
Cost savings and reduction
Planning and execution
Marketing
Personal Information
Date of Birth: 12/25/70
Preferences
True, True, True, True, True
Interests
Indoor activities
Timeline
Chief Operating Officer
AiQ Capital Finance Management
04.2016 - 07.2019
Chief Executive Officer
AiQ Capital Management Limited
03.2010 - 04.2016
Trainee Analyst
Futureview Financial Services Limited
06.2008 - 03.2010
Customer Service and Operations
First Bank Nig Plc
09.2006 - 08.2007
Marketing Executive
Crystal Glass Nigeria Ltd
06.2006 - 08.2006
Sales Executive
TalkTech Int. Ltd
06.2004 - 11.2005
Bachelor of Science - Sociology
University of Ibadan
04.2001 -
Chief Operating Officer
Uchiva Quarry Limited
7 2019 - 7 2022
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