Micro Soft Office
OBINNA FAVOUR ANORUO
Team Leader At Genesis Cinema
Owerri,IMO STATE
Summary
CAREER OBJECTIVES: Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
TEAM LEADER
Genesis Delux Cinemas Owerri
OWERRI , IMO STATE
11.2019 - Current
- Ensure safety, cleanliness, customer service and cash handling standard.
- To Mange my team with high technical mentality to surpass organizational goals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Led team of 20 members while providing exceptional customer service.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Optimized customer support by establishing collaborative service environment.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
ADMIN OFFICER
Flourish Land Skills
OWERRI, IMO STATE
07.2018 - 11.2019
- NGO) KEY RESPONSIBILITY.
- Standardized office structures and processes to promote collaboration and increased performance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Maintained CRM database with customer updates and report generation.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Coached employees through day-to-day work and complex problems.
Front Office Supervisor
Villa Garden Hotel
OWERRI, IMO STATE
04.2017 - 06.2018
- Train and improve communication skills of Team Member.
- Orient my team member to be customer satisfaction oriented.
- Keep perfect record of guest on our system for future invitations.
- Provide welcoming and trustworthy smile because first impressions matters.
- Produce quick solutions to guest making them feel at home even when there is complain.
- Warm communication to guest when he feels uncomfortable.
- Availability to immediate service of our guest at all time.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
F&B Supervisor
Villa Garden Hotel Owerri Imo State
OWERRI, IMO STATE
01.2017 - 03.2017
- To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and LIFE values.
- To make sure food provided in the menu is up to date in kitchen.
- Monitor and ensure optimal cleanliness, sanitation for all growth oriented project.
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
- Inspect food and beverage products preparation programs and maintain goodwill of company.
- To assist guest or colleague that is feeling unwell.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
Floor Supervisor
Tony Roma's Kota Damansara Malaysia
Kota Damansara , Selangor
07.2015 - 03.2016
- Monitor Establishment’s Financial Performance.
- Delegate Basic Tasks to Staff.
- Maximized opportunity to promote new recipes to our guest.
- Ensure sereneness of environment for guest at all time.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Sound Engineer
Every Nation Church Damansara
Kota Damansara, Selangor, Malaysia
01.2013 - 01.2016
- Improve quality sound produced in every service.
- Minimize risk of sound failure during each services.
- Ensure speakers and sound instruments are in good condition.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage
- Performed sound quality checks and front-of-house mixing to maintain company sound system
- Adjusted sound according to variances in temperature and tonal needs
- Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums
- Regulated sound qualities and volume levels during recording sessions to produce desired outcomes
Industrial Trainee
SHERATON IMPERIAL HOTEL
Kuala Lumpur, Selangor
10.2015 - 12.2015
- Set tables, trays according to type of food ordered and hotels service standards.
- Performs opening and closing procedures established for department.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Present physical and accurate check to guest and complete payment process.
- Exceeded goals through effective task prioritization and great work ethic
- Improved operations through consistent hard work and dedication
- Oversaw daily operations to ensure high levels of productivity
- Served customers and followed outlined steps of service
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used coordination and planning skills to achieve results according to schedule
Data Entry Clerk
EVERSENDAI Corporation Malaysia
Kota Damansara, Selangor
05.2014 - 06.2014
- Delivering perfect analysis record data on system.
- Improving accurate information on company online records.
- Effectiveness on getting company vital works done.
- Achieved accurate up to date company project spending analysis.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Executed data verification to detect errors.
- Verified data files prior to entry to maintain high data accuracy
- Scrubbed data for errors and made corrections to maintain clean records
Education
Higher Diploma - Hospitality And Tourism Management
SEGI UNIVERSITY
Kota Damansara, Selangor Malaysia 01.2013 - 01.2016
GALILEO SYSTEM COURSE (Training - Tourism Management
SEGI UNIVERSITY
Kota Damansara 06.2016 - 01.2015
Nabteb - Building Construction Technology
FEDERAL SCIENCE AND TECHNICAL COLLEGE(ILESA)
Osun State 01.2009 - 01.2011
First Living School Certificate - Primary
KRISTOBELL PRIMARY SCHOOL (LAGOS)
Lagos 01.1998 - 01.2004
Skills
Database administration
Administrative management
Customer Relations
Staff Management
Self-motivated professional
Data management
Flexible & Adaptable
Accomplishments
- Student representative council
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM).
Software
Excel Sheet
Tapos Software
Micro Soft Powerpoint
Galileo Software
Veezi Software
Certification
SEGI University Leadership camp training
Motivational Speaking
The Secrete to success is not just hard work but a positive attitude towards life itself. life does not give us what we deserve but what we demand. a positive mind makes the impossible possible so don't give in to negativity.
Timeline
TEAM LEADER
Genesis Delux Cinemas Owerri
11.2019 - Current
World of faith bible institute
03-2019
ADMIN OFFICER
Flourish Land Skills
07.2018 - 11.2019
Front Office Supervisor
Villa Garden Hotel
04.2017 - 06.2018
F&B Supervisor
Villa Garden Hotel Owerri Imo State
01.2017 - 03.2017
GALILEO SYSTEM COURSE (Training - Tourism Management
SEGI UNIVERSITY
06.2016 - 01.2015
Industrial Trainee
SHERATON IMPERIAL HOTEL
10.2015 - 12.2015
Floor Supervisor
Tony Roma's Kota Damansara Malaysia
07.2015 - 03.2016
Galileo
06-2015
Air manis Cross cultural home stay program
10-2014
SEGI University Leadership camp training
05-2014
Data Entry Clerk
EVERSENDAI Corporation Malaysia
05.2014 - 06.2014
Sound Engineer
Every Nation Church Damansara
01.2013 - 01.2016
Higher Diploma - Hospitality And Tourism Management
SEGI UNIVERSITY
01.2013 - 01.2016
Nabteb - Building Construction Technology
FEDERAL SCIENCE AND TECHNICAL COLLEGE(ILESA)
01.2009 - 01.2011
First Living School Certificate - Primary
KRISTOBELL PRIMARY SCHOOL (LAGOS)
01.1998 - 01.2004