OBINNA OBIEKWE
Umudim, Alor,Anambra
Summary
A results-oriented professional with proven skills and experience in management, customer service, administration, and hospitality. Proficient in Microsoft Office and highly skilled in data entry and transcription. Known for accuracy, efficiency, and exceptional attention to detail. A diligent and dedicated individual committed to delivering high-quality work.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Call Review Specialist
Humanatics
10.2020 - Current
- Review and accurately tag US car dealership-related calls in the correct categories with 100% accuracy.
- Expertise in categorizing various call types such as Inbound, Outbound, Dealership Sales Visit, Department, Service Setter Booked, and Call Recap
Transcriber
QA World
02.2019 - 12.2020
- Transcribed voice recordings into detailed and accurate written reports.
- Translated medical abbreviations and jargon into long form within specified timeframes.
- Conducted thorough reviews of transcripts and recordings to ensure report accuracy.
Night Manager (NYSC)
Baseline Hotel & Suites
02.2018 - 12.2019
- Effectively managed hotel operations and supervised staff to ensure excellent service delivery.
Data Entry Typist
Lordy Lawsons Business Centre, Ebute
09.2011 - 03.2013
- Transformed handwritten notes into typed documents, ensuring accuracy and editing for quality.
- Sorted and filed documents, updated and merged data, and performed various administrative tasks to enhance overall efficiency.
Education
Diploma in Coaching and Training - Football
National Institute for Sports
01.2020 - 12.2022
Bachelor of Science - Psychology
Obafemi Awolowo University
2016
Skills
- Research and data gathering
- Meticulousness and precision
- Written communication
- Effective interpersonal skills
- Analytical thinking and solution-oriented approach
- Leadership and supervision
- Delivering exceptional customer service
- Efficient handling of administrative tasks
- Proficient in Microsoft Office Suite
- Accurate and efficient data entry
- Transcription expertise
- Effective multitasking abilities
Languages
English
Native
Timeline
Call Review Specialist
Humanatics
10.2020 - Current
Diploma in Coaching and Training - Football
National Institute for Sports
01.2020 - 12.2022
Transcriber
QA World
02.2019 - 12.2020
Night Manager (NYSC)
Baseline Hotel & Suites
02.2018 - 12.2019
Data Entry Typist
Lordy Lawsons Business Centre, Ebute
09.2011 - 03.2013
Bachelor of Science - Psychology
Obafemi Awolowo University
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