Obinna Egbosimba
Dynamics 365 Business Central Functional Consultant | Business Central Developer
Lagos
Summary
As a highly skilled Microsoft Dynamics 365 Business Central specialist and experienced Application Manager, I lead the delivery and reliability of enterprise applications across ERP and CRM platforms. I combine functional expertise with hands-on AL development, CI/CD, and SRE practices to ensure scalable, resilient systems. I drive system stability, optimize business processes, and enhance user experience, bridging the gap between technology and business needs through proactive problem-solving, automation, and monitoring.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Microsoft Dynamics Functional Consultant & Application Manager
Asset & Resource Management Holding Company (ARM HoldCo)
Lagos
05.2025 - Current
- Lead the management, reliability, performance, and development of enterprise applications, with primary ownership of Microsoft Dynamics 365 Business Central, while supporting Dynamics NAV, AX, and CRM platforms.
- Align business processes with scalable solutions by gathering requirements, defining functional specifications, and delivering enhancements in line with best practices.
- Design, develop, and customize Business Central solutions using AL programming language, including extensions, reports, workflows, and integrations across key modules.
- Oversee configuration and optimization of Business Central to ensure efficiency and scalability.
- Drive application reliability by implementing Site Reliability Engineering (SRE) practices, ensuring high availability, resilience, and 99.9% uptime.
- Establish and monitor SLAs, SLOs, and SLIs, proactively resolving performance bottlenecks.
- Implement and manage CI/CD pipelines for automated builds, testing, and deployments, improving release speed and reducing risk.
- Enhance observability through logging, alerting, and performance monitoring to track system health.
- Lead incident management, including root cause analysis (RCA) and continuous improvement.
- Provide functional and production support across Business Central, NAV, and AX, ensuring timely resolution within SLA.
- Drive integrations using APIs and web services to ensure seamless data flow across systems.
- Manage application lifecycle activities including development, testing (UAT), deployment, upgrades, and support.
- Ensure application security, compliance, and data integrity in line with governance standards.
- Analyze user behavior to improve adoption, user experience, and efficiency.
- Collaborate with vendors and internal teams to resolve issues and optimize performance.
- Deliver user training, maintain documentation, and support knowledge sharing.
- Demonstrate leadership through stakeholder engagement and ownership of production stability.
Microsoft Dynamics Functional Consultant
Ha-Shem Limited
Nigeria
08.2024 - 08.2025
- Analyze and document client business processes and requirements, translating them into functional specifications for Microsoft Dynamics 365 ERP applications (BC, Navision, AX and F&O) utilizing best practices and methodologies.
- Provide comprehensive consulting services, including presales support, product demonstrations, analysis, implementation, and end-user training for Dynamics 365 Business Central.
- Configure, develop, customize, and deliver Microsoft Dynamics ERP solutions such as Business Central and Navision across various functional areas such as Finance, Financial Business Intelligence, Sales, Purchasing, Inventory, Project Management, Fixed Assets, Relationship Management, Human Resources, Planning, Service Management and Workflow, ensuring alignment with specifications and best practices.
- Conduct thorough unit, integration, and user acceptance testing (UAT) for Dynamics BC solutions to ensure they met business requirements and quality standards.
- Facilitate the deployment and migration of Dynamics BC solutions across multiple environments, providing post-implementation support and troubleshooting.
- Provide comprehensive training to end-users, create detailed documentation, and offer guidance on the utilization and maintenance of Dynamics BC solutions.
- Ensure the successful delivery of Dynamics BC projects, continuously monitoring performance and recommending improvements to enhance efficiency and user satisfaction.
- Stay updated with the latest features and updates, evaluating their applicability to enhance current business processes and solutions.
- Successfully led multiple end-to-end implementations of Microsoft Dynamics 365 Business Central, resulting in improved operational efficiency and client satisfaction.
- Demonstrate functional competency across finance, supply chain management, and purchasing workstreams, delivering tailored solutions that addressed specific business needs.
Senior Microsoft Dynamics 365 Business Central/NAV Support Engineer
Microsoft (via Tek Experts)
United States (Remote)
09.2020 - 08.2024
- Field incoming issues from North American Microsoft Dynamics 365 ERP Business Central and Navision Partners and end-users, including Business Central On-Premise and NAV applications, to provide timely resolution.
- Responsible for using Azure DevOps to monitor and manage pipelines, bug hotfixes, releases, and updates of Dynamics 365 ERP Business Central Application, as well as Business Central On-Premise and NAV applications.
- Collaborate closely with the development team to ensure timely delivery, thorough testing, troubleshooting, and documentation of Dynamics 365 ERP Business Central, Business Central On-Premise, and NAV applications.
- Implement best practices for end-users.
- Prioritize, schedule, and oversee enhancements and defect resolution for Dynamics 365 ERP Business Central, Business Central On-Premise, and NAV applications.
- Effectively communicate Microsoft Dynamics 365 Business Central, Business Central On-Premise, and NAV application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
- Ensure prompt and efficient handling of all IT and Microsoft Dynamics 365 Business Central, Business Central On-Premise, and NAV support requests.
- Maintain meticulous logs and documentation related to service requests from customers, adhering to best practices.
- Participate actively in Microsoft Dynamics 365 Business Central, Business Central On-Premise, and NAV applications training programs and individual classes to stay updated on the latest developments and technologies.
- Contribute to the creation of comprehensive end-user documentation, instructions, procedures, and processes for Microsoft Dynamics 365 Business Central, Business Central On-Premise, and NAV applications.
Application Support Analyst
FirstBank Nigeria
Lagos
05.2019 - 09.2020
- Perform daily service desk operations such as logging and capturing of user's requests and providing first level incident and problem-solving support.
- Escalate issues for resolution at appropriate levels.
- Monitor and track incidents reported to the service desk to the point of resolution.
- Ensure prompt and effective delivery of applications to users.
- Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support.
Sales and Tech Support
MTN Nigeria
Nigeria
11.2017 - 01.2019
System Admin / Graduate Intern
Slingshot Technologies Ltd
Nigeria
07.2017 - 08.2017
Corp Member / ICT Instructor / System Administrator
04.2016 - 04.2017
- Served as a teacher taking Junior students on Information Communication Technology where they learnt more about ICT and improved their skills.
- Served as the President of a Community Development Service group, 'Peer Educators Trainers', sensitizing the community with HIV/AIDS campaigns, and youth initiatives for both in-school and out-of-school youths.
Education
Bachelor of Technology (B.Tech.) - Information Management Technology
Federal University of Technology Owerri (FUTO)
01.2015
Skills
- Microsoft Dynamics Business Central
- AL (Programming Language)
- Process Automation
Websites
Certification
- Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate (MB-800)
- Microsoft Certified: D365 Business Central Outlook Add-in
Timeline
Microsoft Dynamics Functional Consultant & Application Manager
Asset & Resource Management Holding Company (ARM HoldCo)
05.2025 - Current
Microsoft Dynamics Functional Consultant
Ha-Shem Limited
08.2024 - 08.2025
Senior Microsoft Dynamics 365 Business Central/NAV Support Engineer
Microsoft (via Tek Experts)
09.2020 - 08.2024
Application Support Analyst
FirstBank Nigeria
05.2019 - 09.2020
Sales and Tech Support
MTN Nigeria
11.2017 - 01.2019
System Admin / Graduate Intern
Slingshot Technologies Ltd
07.2017 - 08.2017
Corp Member / ICT Instructor / System Administrator
04.2016 - 04.2017
Bachelor of Technology (B.Tech.) - Information Management Technology
Federal University of Technology Owerri (FUTO)