Flora Maurice Obi
Nigeria
Summary
Purpose-driven graduate of Nnamdi Azikiwe University with demonstrated leadership in student governance, community service, peer education, and small-scale organizational management. Passionate about social impact, education, youth development, and ethical leadership. Experienced in training peers, organizing welfare initiatives, and supervising teams in both academic and community settings. Seeking to further develop capacity through international scholarship opportunities that align with leadership, service, and sustainable community development.
Overview
10
10
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Customer Service Representative
Copen Group
12.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Media Manager
Powell Homes and Shelter
07.2024 - 08.2025
- Mentored junior team members, fostering a collaborative and positive work environment that encouraged ongoing professional development.
- Supervised online and offline ad campaigns, reporting on results.
- Analyzed campaign performance data to identify areas for improvement and optimize future strategies.
- Spearheaded cross-functional teams in the planning, execution, and evaluation of integrated marketing campaigns.
- Managed company social media pages and increased social media presence, monitoring user engagement.
- Oversaw day-to-day management of multiple client accounts, ensuring seamless communication and timely delivery of projects.
- Increased brand visibility by developing and executing strategic media plans across various platforms.
Part-Time Administrative & Operations Assistant
Obi United Ventures
01.2016 - 01.2023
- Supported daily business operations and administrative tasks.
- Supervised and coordinated the activities of other workers.
- Assisted in record keeping, scheduling, and workflow organization.
- Demonstrated responsibility, reliability, and leadership in a business setting.
Education
Bachelor of Science (B.Sc) - Psychology
Nnamdi Azikiwe University
Awka, Nigeria01.2021
Skills
Leadership & Team Coordination
Public Speaking & Peer Training
Community Engagement & Social Work
References
Available upon request.
EXTRACURRICULAR ACTIVITIES
Student leadership and governance participation Academic peer mentoring Community service and welfare outreach Small team supervision in business environment
Certification
Certificate of service (SUG Nnamdi Azikiwe Universit
Interests
Youth development, education, social impact initiatives, ethical leadership, community service, and capacity building
LEADERSHIP EXPERIENCE
- Students’ Union Government (SUG)
- Member, Law and Jurisdiction Committee
- [2019 – 2020]
- Participated in student governance and policy review.
- Contributed to conflict resolution and enforcement of student regulations.
- Assisted in creating a fair and accountable student environment.
- Represented student concerns in deliberative meetings.
- Peer Teaching and Training Initiative
- National Association of psychology students (NAPS)
- Student Mentor & Trainer
- Organized informal tutorials and training sessions for fellow students.
- Simplified complex academic topics to improve peer understanding.
- Supported classmates academically, contributing to improved performance and confidence.
- Developed public speaking and instructional skills.
Timeline
[Content Creation], [ALX] - [7 months]
02-2026
Customer Service Representative
Copen Group
12.2025 - Current
[Professional Foundation] Training - [3 months]
11-2025
Media Manager
Powell Homes and Shelter
07.2024 - 08.2025
Certificate of service (SUG Nnamdi Azikiwe Universit
03-2020
Part-Time Administrative & Operations Assistant
Obi United Ventures
01.2016 - 01.2023
Bachelor of Science (B.Sc) - Psychology
Nnamdi Azikiwe University