Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

OBIANUJU JENNIFER OLU

Customer Service Representative
Enugu,Enugu

Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

Data Matrix Consult LTD
Enugu, Enugu
04.2015 - 07.2017
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Direct Sales Executive

Diamond Bank Plc
Enugu, Enugu
02.2013 - 01.2015
  • Drove team revenue totals by bringing in top sales numbers.
  • Facilitated sale of Products or Services to customers.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Set and achieved company defined sales goals.
  • Contributed to event marketing, sales and brand promotion.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Certificate of completion in The PSW Approach to Quality Care - Management, and Evaluation

Institute of Health Policy, University of Toronto

Certificate in Data Processing - undefined

Modern Computer Institute and Business Studies

BL - Law

Nigerian Law School Bwari
Abuja
09.2007 - 11.2008

LL.B (Hons) - Law

Enugu State University of Science and Technology
Enugu
01.2002 - 12.2007

S.S.C.E -

Federal Government Girls’ College Ibusa
06.2001 - 07.2001

S.L.C - undefined

Creative Minds Primary School Onitsha

Skills

    Sales expertise

Complaint resolution

Administrative support

International sales support

Service standard compliance

Account management

Strategic sales knowledge

Timeline

Customer Service Representative

Data Matrix Consult LTD
04.2015 - 07.2017

Direct Sales Executive

Diamond Bank Plc
02.2013 - 01.2015

BL - Law

Nigerian Law School Bwari
09.2007 - 11.2008

LL.B (Hons) - Law

Enugu State University of Science and Technology
01.2002 - 12.2007

S.S.C.E -

Federal Government Girls’ College Ibusa
06.2001 - 07.2001

Certificate of completion in The PSW Approach to Quality Care - Management, and Evaluation

Institute of Health Policy, University of Toronto

Certificate in Data Processing - undefined

Modern Computer Institute and Business Studies

S.L.C - undefined

Creative Minds Primary School Onitsha
OBIANUJU JENNIFER OLUCustomer Service Representative