SQL
Obiamaka Okwuosa
Data Analyst
Makurdi
Summary
Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Dedicated Customer Service professional with 3years of experience in the telecommunications industry. Committed to maintaining professional relationships to increase profitability and drive business results. Looking to leverage my skills into a role as Data Analyst.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Social Media Evaluator
Appen
Remote
10.2020 - Current
- Web evaluation by reviewing and rating web content, to support the
measurement of search data relevance. - Data annotation and Data Contribution to aid development of Artificial intelligence.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Assessed content and tone for consistency to optimize social media accounts.
- Met multiple deadlines using strong task prioritization skills.
Full Time Parenting
Self
Makurdi
08.2016 - 09.2020
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
Call Center Executive
EMTS (Etisalat Nigeria) Staff Multipurpose Cooperative Society Limited
Lagos
05.2013 - 07.2016
- Delivered excellent customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. This resulted in a consistent 90% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for telecommunications business.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved overall efficiency by 50% by anticipating needs and providing outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Gabfol Lounge Limited
Lagos
03.2012 - 11.2012
- Executed record filing system to improve document organization and management.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Screened visitors and issued badges to maintain safety and security at the international Airport.
- Set up conference rooms, technology and materials to facilitate meetings.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Interacted with vendors to purchase and set up equipment and services.
- Offered technical support and troubleshot issues to enhance office productivity.
Technical Support Specialist
Gabfol Lounge
Lagos
03.2011 - 03.2012
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Patched software and installed new versions to eliminate security problems and protect data.
- Patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
Education
Data Analysis Certificate - Data Analysis
Cybersafe Foundation
Remote 05.2022 - Current
Bachelor of Science - Computing And Information Systems
University of Portsmouth
Portsmouth, United Kingdom 01.2013 - 01.2016
Higher National Diploma - Computer Science
Institute of Management And Technology
Enugu, Nigeria 01.2004 - 06.2009
Skills
Analytical and Critical Thinking
undefinedSoftware
EXCEL
TABLEAU
PostgreSql
KPI Dashboard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Data Analysis Certificate - Data Analysis
Cybersafe Foundation
05.2022 - Current
Social Media Evaluator
Appen
10.2020 - Current
Full Time Parenting
Self
08.2016 - 09.2020
Call Center Executive
EMTS (Etisalat Nigeria) Staff Multipurpose Cooperative Society Limited
05.2013 - 07.2016
Bachelor of Science - Computing And Information Systems
University of Portsmouth
01.2013 - 01.2016
Administrative Assistant
Gabfol Lounge Limited
03.2012 - 11.2012
Technical Support Specialist
Gabfol Lounge
03.2011 - 03.2012
Higher National Diploma - Computer Science
Institute of Management And Technology
01.2004 - 06.2009
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