Obi Chisom Anna
Abuja,AMAC
Summary
Detail-oriented professional skilled in communication and customer service. Proven experience in administrative support and managing records while maintaining confidentiality. Known for punctuality and adaptability in fast-paced environments. Committed to ensuring smooth operations and positive customer interactions
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Teacher / Administrative Support Assistant
National Youth Service Corps
Ibiaku Ikpedip, Ibiono South
2025.07 - 2026.04
- Managed daily communication with students, parents, and school staff in professional and organized manner.
- Maintained over 50 students record, schedules, and classroom documentation with attention to detail.
- Assisted with administrative coordination and front-office support activities.
- Responded to inquiries and resolved concerns calmly and professionally.
- Organized meetings, reports, and academic materials to support smooth daily operations.
- Demonstrated strong interpersonal and multitasking skills in fast-paced environment.
Customer Service Representative
Visa Business
2023.01 - 2025.01
- Delivered professional responses to customer inquiries and effectively resolved complaints.
- Fostered strong customer relationships by providing timely assistance through various channels.
- Processed orders and updated customer records
- Assisted over 50 customers through phone, email, or in person per day
- Provided accurate information about products and services
- Improved customer satisfaction by effectively handling complaints and inquiries.
Secretary
Bext Path Academy
Kurudu, Abuja
2017.01 - 2019.01
- Managed student and staff records
- Answered calls and responded to inquiries
- Scheduled meetings and appointments
- Assisted in daily administrative operations
- Received visitors and attended to parents/students professionally
- Responsible for administrative support, record keeping, communication, scheduling, and ensuring smooth office operations within the school environment.
Education
B.A - History and Diplomatic Studies
University of Abuja
Abuja, Nigeria 2019.01 - 2023.01
Skills
- Communication
- Team Work
- Confidentiality
- Microsoft Office
- Record Keeping
- Time Management
- Problem Solving
- Email correspondence expertise
- Strong written communication
- Outstanding customer service
Certification
- Megarich Consults Certification of Proficiency
- Certificate of service as a member of NDLEA War Against Drug Abuse Club
- Certificate in Basic First Aid — Nigerian Red Cross Society
REFERENCES
Available upon request
VOLUNTEER EXPERIENCE
Drug Free And Quality Control, Community Service, Ibiono South, Akwa Ibom, Nigeria, 2025, Conducted community sensitization and awareness campaigns on drug abuse and substance misuse., Educated youths and community members on the harmful effects of hard drugs and substance abuse on physical and mental health., Distributed educational materials and participated in awareness walks and public engagements., Promoted community safety and social responsibility through drug prevention education., Worked collaboratively with team members to coordinate community service activities and awareness programs.
Timeline
Teacher / Administrative Support Assistant
National Youth Service Corps
2025.07 - 2026.04
Customer Service Representative
Visa Business
2023.01 - 2025.01
B.A - History and Diplomatic Studies
University of Abuja
2019.01 - 2023.01
Secretary
Bext Path Academy
2017.01 - 2019.01