OBI ALEX
Port Harcourt, Rivers State,Nigeria.
Summary
Oil & Gas Professional Versatile and consummate business professional with over 16 years working experience including 9 years’ experience in the downstream Oil & Gas sector inclusive of vast experience in Customer Relationship Management, Relationship Marketing and Procedure/operations management link with proven record of success in management, Forecasting/planning of customers request/consumption trend, key Account Management with real flair for achieving sales target vs actual. B.Sc. and MBA holder. Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills.
Overview
17
17
years of professional experience
Work History
Business Development Manager
JULOG NIGERIA LTD
09.2019 - Current
- Preparing and overseeing new marketing initiatives.
- Growing the value of current customers while attracting others.
- Attending conferences, meetings and industry events.
- Developing goals for the team and business growth ensuring targets are met.
- Training personnel and helping team members develop their skills.
- Communication channels management and database.
Customer Care Analyst
OANDO MARKETING/OVH ENERGY MARKETING LTD
10.2010 - 07.2019
- Customer relationship management.
- Nominated and appointed-Value Leader-2017.
- General Business knowledge.
- Nominated staff of the year 2017.
- Customer relationship management.
- Promoted to permanent staff 2014.
- Two time customer care analyst 2014 and 2016.
- Key account Customer management-Vendor Managed Inventory-(VMI).
- VAP/eVAP customer account management (Value Added Peddling).
- Retention of retail & commercial customers.
- Business analysis.
- Analytical Skill.
- Conflict & resolution management.
- Inventory management.
- Customer relationship management.
- Process/records controls.
- Customer account management- Compiling and presenting reports, budgets, business plans, and commentaries for major accounts.
- Customer care training.
- Operational administration.
- Electronic relationship management.
- Process review & reports management.
- Communication channels management.
- Database management.
- Accomplishment/Others.
- Excellent planning and organizational skills result in the 95% optimum functioning of the department and the consistent achievement of customer service standards.
- Exceeded the Company’s sales goals by 30% owing to effective customer service acumen.
- Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance levels and productivity 95% against target.
- Frequently set up training materials for staffs and station personnel’s, therefore, grew the effectiveness of the customer service department by 20%.
- Increased customer base by 45% during the year 2013 due to the delivery of quick service.
- Attained customer care employee of the “Year Award” 2 times in three years.
- Trained 5 new customer service representatives.
- Reduced customer complaints by 70% through escalated grievance resolution procedure.
- Implemented company-wide work from home policy, resulting in 87% increase in employee satisfaction, a 21% increase in productivity, and a 38% decrease in loss of company assets.
- Helped in writing a procedure on appropriate responses to customers’ questions and how to do on unit reports.
- Coordinated focus groups and bi-annual customer satisfaction surveys and attained 95% YoY.
- Responsible for the introduction of a number of successful customer service initiatives resulting in 97% improvement in customer satisfaction rankings.
- Successfully introduced innovative strategies to improve quality of customer service, productivity and profitability.
- Increased customer retention by 30%.
- Demonstrated professional etiquette and manners, improving 30% positive feedback immediately.
- Ensure Regular/Daily Product Supply to customers at 95% against target of 90%.
- Achieved 97% weekly and monthly unit reports YoY.
Operations Executive
MAXIMA PRODUCT COMPANY
10.2008 - 10.2010
- Build and maintained effective accounts receivable and cash flow monitoring systems.
- Identified inefficiencies and made recommendations for process improvement.
- Effectively controlled costs and developed operating budgets.
- Oversaw inventory, ordered new equipment, and scheduled repairs for damaged machinery.
- Increased productivity by 20% whilst simultaneously reducing costs by 10.
Sales Rep/ Administration
MIKE & COMPANY UROMI, EDO STATE
03.2002 - 10.2006
- Successfully met self and company sales targets by a 100% between the years 2010 and 2015.
- Consistently maintained sales volumes, product mixes and selling prices by keeping current with supply and demand and changing market trends.
- Increased customer base from 10 to 207 within 8 months by employing strategic sales initiatives.
- Trained a total of 20 sales officers and support staff members within a short time span of 3 years.
- Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 58%.
- Retained the company’s top 15 customers in the wake of strict competition, by devising and presenting them with discount options.
- Developed and implemented a sales forecast system that dynamically calculated future sales and constraints.
- Increased customers’ interest in new product lines by successfully generating ideas for sales contests.
Education
MBA - Marketing
Ahmadu Bello University
BSc, (Hons) - undefined
Ambrose Alli University
SSCE - undefined
Senior Secondary School Certificate ‘O’ Level - undefined
Timeline
Business Development Manager
JULOG NIGERIA LTD
09.2019 - Current
Customer Care Analyst
OANDO MARKETING/OVH ENERGY MARKETING LTD
10.2010 - 07.2019
Operations Executive
MAXIMA PRODUCT COMPANY
10.2008 - 10.2010
Sales Rep/ Administration
MIKE & COMPANY UROMI, EDO STATE
03.2002 - 10.2006
Senior Secondary School Certificate ‘O’ Level - undefined
SSCE - undefined
BSc, (Hons) - undefined
Ambrose Alli University
MBA - Marketing
Ahmadu Bello University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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