Obakpororo Joy Ame
Frontend Developer
Warri
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Multichoice Nigeria
02.2020 - 04.2024
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and updated databases to handle customer data.
Reactjs Frontend Web Developer Intern
NerdyEyez Nigeria
10.2023 - 03.2024
- Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster a culture of continuous learning.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
- Improved site navigation by evaluating analytics data and identifying opportunities for optimization; implemented changes based on findings.
- Optimized web applications for speed, scalability and security.
- Developed user-friendly web forms with validation and error handling.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- used reactjs redux toolkit to manage complex websites
- Reduced load times and improved site speed by optimizing images, scripts, and other assets.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
Front End Web Developer Intern
Techathon Nigeria
10.2022 - 12.2022
- Collaborated with project managers and development team to brainstorm new ideas.
- Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
- Assisted with troubleshooting tasks to uncover issues within software.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Enhanced user experience by implementing responsive and mobile-first design principles for various web projects.
- Adapted quickly to constantly changing, deadline-driven environment.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Front End Web Developer Intern
Terra-Learning
05.2022 - 10.2022
- Wrote custom HTML and JavaScript for existing websites.
- Collaborated with UX designers to develop intuitive user interfaces for seamless navigation through websites and applications.
- Adapted quickly to constantly changing, deadline-driven environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Data Entry
Naval Hospital
09.2017 - 12.2017
- Completed accurate and timely data entry.
- Performed data entry with speed and accuracy.
- Performed data entry and completed proper paperwork.
- Conducted audits of existing data entry processes.
- Completed recordkeeping, filing and data entry duties.
- Managed and organized documents for data entry tasks.
Education
Bachelor of Science - Human Kinetics And Sports Science
Human Kinetics And Sports Science
Benin City, Edo, Nigeria 04.2001 -
Skills
Organizational Skills
Multitasking
Understanding Customer Needs
Data Entry
Stock management
Customer Service
Problem-Solving
Excellent Communication
Certification
Udemy Certifcation Javascript
Timeline
FrontEnd Developer NerdyEyez
10-2024
Reactjs Frontend Web Developer Intern
NerdyEyez Nigeria
10.2023 - 03.2024
Udemy Certifcation Javascript
08-2023
Front End Web Developer Intern
Techathon Nigeria
10.2022 - 12.2022
Front End Web Developer Intern
Terra-Learning
05.2022 - 10.2022
Customer Service Representative
Multichoice Nigeria
02.2020 - 04.2024
Data Entry
Naval Hospital
09.2017 - 12.2017
Bachelor of Science - Human Kinetics And Sports Science
Human Kinetics And Sports Science
04.2001 -