Obafemi Adegelu
Itesiwaju Isewo Street
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Wilco Networks Ltd
Abeokuta, Nigeria
01.2016 - Current
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Assisted with network infrastructure design and implementation.
- Conducted workflow analysis, space design or cost comparison analysis.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained user accounts, permissions, and access rights.
- Oversaw daily performance of computer systems.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
Helpdesk Support Engineer
I-world Networks
Abeokuta, Nigeria
11.2010 - 01.2012
- Assisted with design of local area networks and wide area networks.
- Resolved customer issues by troubleshooting hardware, software, and network-related problems.
- Tested network connections for proper functionality and speed optimization.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Education
Higher National Diploma - Computer Science
THE POLYTECHNIC IBADAN
Ibadan, Oyo State Nigeria11-2013
Ordinary National Diploma (OND) - Computer Science
OGUN STATE INSTITUTE OF TECHNOLOGY
Igbesa Ogun State Nigeria10-2010
Skills
- Operating Systems
- Server Management
- Network Architecture
- Help Desk Support
- Software Installation
- User Support
- Technical Support
- LAN/WAN
- Network Configuration
- Hardware Upgrades
Certification
CCNA – Cisco Certified Networking Associate
· CCNA Discovery 1- Networking for Home and Small Businesses
· CCNA Discovery 2- Working at a Small-to-Medium Business or ISP
· CCNA Discovery 3- Introducing Routing and Switching in the Enterprise
· CCNA Discovery 4- Designing and Supporting Computer Networks
· Cisco- (IT Essentials) /CompTIA A+ (IT Technician)
Timeline
IT Support Engineer
Wilco Networks Ltd
01.2016 - Current
Helpdesk Support Engineer
I-world Networks
11.2010 - 01.2012
Higher National Diploma - Computer Science
THE POLYTECHNIC IBADAN
Ordinary National Diploma (OND) - Computer Science
OGUN STATE INSTITUTE OF TECHNOLOGY