Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Work Availability
Quote
Timeline
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NZUBECHUKWU CHUKWUDI IRO-EGWUATU

NZUBECHUKWU CHUKWUDI IRO-EGWUATU

23A, Erejuwa Street, Isheri, Lagos

Summary

I am a positive-minded individual with a proven track record in enhancing customer satisfaction and streamlining operations. I consistently exceeded performance targets, delivering exceptional service quality and fostering long-term client loyalty.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Branch Manager

SNOWFOX LIMITED
07.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Head of Operations

JEMICE CONSULT
08.2019 - Current
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.

SALES SUPERVISOR/Assistant Project Manager

SNOWFOX LIMITED
04.2022 - 06.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Business Development Manager

SNOWFOX NIGERIA
01.2021 - 03.2022
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.

Business Development Manager

EDUWALT CONCIERGE LIMITED
09.2020 - 01.2021
  • I generated leads and managed existing customers
  • I met and exceeded my monthly target by 50 percent
  • I trained new sales representative recruits on customer management and sales strategies
  • I developed customized solutions for clients, focusing on understanding their pain points and delivering excellent services to them.

Sales and Marketing Representative

ZIDORA CONSULTS NIGERIA LIMITED
10.2018 - 06.2019
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Data Research Analyst

UNICEF
03.2018 - 07.2018
  • Conducted in-depth research to identify trends, patterns, and anomalies within large datasets.
  • Collaborated with cross-functional teams to develop data-driven solutions for complex business challenges.
  • Contributed to the successful completion of high-priority projects by ensuring timely delivery of accurate research findings.
  • Enhanced data accuracy by implementing rigorous quality control measures and data validation procedures.

Procurement Officer

GEBZEN ENTERPRISES
08.2008 - 09.2012
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained detailed records of all procurement activities for reference purposes as well as for auditing and compliance.
  • Developed strong partnerships with vendors to secure favorable pricing, payment terms, and delivery schedules.
  • Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.

Education

Bachelor of Science - Plant Science And Biotechnology

ABIA STATE UNIVERSITY
Uturu, Abia, Nigeria
09-2016

West African Senior Secondary School Certificate - General Studies

DEMONSTRATION SECONDARY SCHOOL
Eziagu, Anambra, Nigeria
06-2012

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Certification

  • PMP - Project Management Professional

Languages

English
Bilingual or Proficient (C2)

Interests

Networking and project management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Branch Manager

SNOWFOX LIMITED
07.2023 - Current

SALES SUPERVISOR/Assistant Project Manager

SNOWFOX LIMITED
04.2022 - 06.2023

Business Development Manager

SNOWFOX NIGERIA
01.2021 - 03.2022

Business Development Manager

EDUWALT CONCIERGE LIMITED
09.2020 - 01.2021

Head of Operations

JEMICE CONSULT
08.2019 - Current

Sales and Marketing Representative

ZIDORA CONSULTS NIGERIA LIMITED
10.2018 - 06.2019

Data Research Analyst

UNICEF
03.2018 - 07.2018

Procurement Officer

GEBZEN ENTERPRISES
08.2008 - 09.2012

Bachelor of Science - Plant Science And Biotechnology

ABIA STATE UNIVERSITY

West African Senior Secondary School Certificate - General Studies

DEMONSTRATION SECONDARY SCHOOL

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