Nzua Blessing Emenyi
Abuja
Summary
A commitment to performance, results, growth, and lifelong learning fuels my professional journey. I transitioned from a sales and customer service background to pursue a career in learning and development. My passion is fueled by the desire to create impactful learning experiences that foster growth and empower individuals. Leveraging my background in my previous roles, I bring effective communication skills, and a proficiency in understanding user needs.
This, combined with my expertise in instructional design principles, allows me to craft engaging, and effective online learning content. I am adept at strategically integrating multimedia elements to design immersive learning journeys that equip learners with the necessary skills and knowledge to excel. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head, Learning and Development/ Program Director
Harde Business School (Remote)
02.2023 - 04.2025
- Crafted complete L&D strategies that integrated educational technology to enhance student engagement, learning outcomes, and teaching efficiency.
- Designed and delivered training programs for educators and administrative staff on the effective use of edtech platforms and resources.
- Collaborated with academic teams to embed technology into the curriculum, including e-learning, blended learning, and adaptive learning solutions.
- Managed and mentored L&D specialists, instructional designers, and training staff to ensure program success and professional growth.
- Built strong relationships with internal departments, external partners, and edtech vendors to align resources and strategic initiatives.
- Provided virtual administrative support by managing schedules, communication, and daily operations across regional teams.
- Oversaw class scheduling and staffing to meet efficiency targets and ensure smooth delivery of academic programs.
- Monitored student progress and maintained strong communication with families to support academic success and service quality.
- Implemented processes to regularly assess the effectiveness of training programs and technology integration, leveraging data and analytics for continuous improvement.
- Ensured that learning and development programs promoted equitable access to technology, and supported inclusive teaching practices.
ELearning Content Developer
Harde Business School (Remote)
Lagos
03.2021 - 02.2023
- Collaborated with the school dean and key academic stakeholders to develop curriculum, research, and gather educational materials aligned with approved national and international standards for online education.
- Utilized instructional design principles and incorporated multimedia elements, such as videos, case studies, interactive activities, and assessments, to create and deliver engaging and effective course content and assessments.
- Organized continuous review and evaluation processes, such as peer review, to ensure the consistent creation of high-quality, relevant, and responsive online learning materials.
- Contributed to the seamless content upload onto the Learning Management System (LMS) for enhanced accessibility and usability.
Customer Service and Support Representative
Slot Systems Limited
Ikeja
06.2019 - 11.2020
- Handled inbound sales inquiries through various channels, including phone, email, and online chat.
- Conducted occasional cold calls, reaching out to over 100 leads daily.
- Ensured high customer satisfaction and consistently achieved monthly targets.
- Maintained positive and professional relationships with customers.
- Effectively responded to client inquiries via phone calls, emails, and text messages, delivering comprehensive information and guidance.
- Assisted clients in making informed purchasing decisions, ensuring that their needs were met.
Education
Master of Arts - Computing in Education (Online)
American University of Beirut
Beirut, Lebanon06-2026
Certificate - Learning Sciences For Innovators
Carnegie Mellon University - Africa
Kigali, Rwanda05-2025
Business Administration (First Class Honors) - Bachelors of Sciences
Akwa Ibom State University
Akwa-Ibom, Nigeria11.2017
Skills
- Learning management system
- Content writing
- Research
- Communication
- Microsoft Office
- Critical thinking
- Adobe Photoshop
- WordPress
- Storyboarding
- Canva
- Emotional intelligence
- Figma
- Articulate 360
- Instructional design
- E-learning development
- Customer experience management
- Team collaboration
- Project management
- Data analysis
Certification
- Diploma in Teaching Skills for Educators - Alison
- Design Learning Environment - Schoolinka
- Sales Representative Executive West Gate Technology Limited
- Learning Experience Design: From Ideas to Impacts, NovoEd (SHRM Certified)
- Proficiency Certificate in Management, Nigerian Institute of Management (Chartered)
Projects
Enzo, Krypton & Company - Created interactive training course content on 'Stakeholder Management and Engagement' for employees., Sterling Bank (Certified by Unify) - Collaborated with the content team to curate and design an online learning course on Soft Skills, covering 'How to Make Friends and Influence People' and 'Personal Effectiveness.' - Developed and designed online training materials aimed at Sterling ambassadors.
Accomplishments
Best Graduating Student, Faculty of Management Sciences, Akwa Ibom State University (2014/2017)
Volunteer Experience
Youth Activist & Adult Allies, YOUTHxYOUTH, 2022-01, Present, Collaborated with youth hosts and global partners to design and facilitate Activist Programs in transformative education.
Timeline
Head, Learning and Development/ Program Director
Harde Business School (Remote)
02.2023 - 04.2025
ELearning Content Developer
Harde Business School (Remote)
03.2021 - 02.2023
Customer Service and Support Representative
Slot Systems Limited
06.2019 - 11.2020
Master of Arts - Computing in Education (Online)
American University of Beirut
Certificate - Learning Sciences For Innovators
Carnegie Mellon University - Africa
Business Administration (First Class Honors) - Bachelors of Sciences
Akwa Ibom State University
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