Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Accomplishments
Volunteer Experience
Timeline
Generic

Nzua Blessing Emenyi

Abuja

Summary

A commitment to performance, results, growth, and lifelong learning fuels my professional journey. I transitioned from a sales and customer service background to pursue a career in learning and development. My passion is fueled by the desire to create impactful learning experiences that foster growth and empower individuals. Leveraging my background in my previous roles, I bring effective communication skills, and a proficiency in understanding user needs.

This, combined with my expertise in instructional design principles, allows me to craft engaging, and effective online learning content. I am adept at strategically integrating multimedia elements to design immersive learning journeys that equip learners with the necessary skills and knowledge to excel. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head, Learning and Development/ Program Director

Harde Business School (Remote)
02.2023 - 04.2025
  • Crafted complete L&D strategies that integrated educational technology to enhance student engagement, learning outcomes, and teaching efficiency.
  • Designed and delivered training programs for educators and administrative staff on the effective use of edtech platforms and resources.
  • Collaborated with academic teams to embed technology into the curriculum, including e-learning, blended learning, and adaptive learning solutions.
  • Managed and mentored L&D specialists, instructional designers, and training staff to ensure program success and professional growth.
  • Built strong relationships with internal departments, external partners, and edtech vendors to align resources and strategic initiatives.
  • Provided virtual administrative support by managing schedules, communication, and daily operations across regional teams.
  • Oversaw class scheduling and staffing to meet efficiency targets and ensure smooth delivery of academic programs.
  • Monitored student progress and maintained strong communication with families to support academic success and service quality.
  • Implemented processes to regularly assess the effectiveness of training programs and technology integration, leveraging data and analytics for continuous improvement.
  • Ensured that learning and development programs promoted equitable access to technology, and supported inclusive teaching practices.

ELearning Content Developer

Harde Business School (Remote)
Lagos
03.2021 - 02.2023
  • Collaborated with the school dean and key academic stakeholders to develop curriculum, research, and gather educational materials aligned with approved national and international standards for online education.
  • Utilized instructional design principles and incorporated multimedia elements, such as videos, case studies, interactive activities, and assessments, to create and deliver engaging and effective course content and assessments.
  • Organized continuous review and evaluation processes, such as peer review, to ensure the consistent creation of high-quality, relevant, and responsive online learning materials.
  • Contributed to the seamless content upload onto the Learning Management System (LMS) for enhanced accessibility and usability.

Customer Service and Support Representative

Slot Systems Limited
Ikeja
06.2019 - 11.2020
  • Handled inbound sales inquiries through various channels, including phone, email, and online chat.
  • Conducted occasional cold calls, reaching out to over 100 leads daily.
  • Ensured high customer satisfaction and consistently achieved monthly targets.
  • Maintained positive and professional relationships with customers.
  • Effectively responded to client inquiries via phone calls, emails, and text messages, delivering comprehensive information and guidance.
  • Assisted clients in making informed purchasing decisions, ensuring that their needs were met.

Education

Master of Arts - Computing in Education (Online)

American University of Beirut
Beirut, Lebanon
06-2026

Certificate - Learning Sciences For Innovators

Carnegie Mellon University - Africa
Kigali, Rwanda
05-2025

Business Administration (First Class Honors) - Bachelors of Sciences

Akwa Ibom State University
Akwa-Ibom, Nigeria
11.2017

Skills

  • Learning management system
  • Content writing
  • Research
  • Communication
  • Microsoft Office
  • Critical thinking
  • Adobe Photoshop
  • WordPress
  • Storyboarding
  • Canva
  • Emotional intelligence
  • Figma
  • Articulate 360
  • Instructional design
  • E-learning development
  • Customer experience management
  • Team collaboration
  • Project management
  • Data analysis

Certification

  • Diploma in Teaching Skills for Educators - Alison
  • Design Learning Environment - Schoolinka
  • Sales Representative Executive West Gate Technology Limited
  • Learning Experience Design: From Ideas to Impacts, NovoEd (SHRM Certified)
  • Proficiency Certificate in Management, Nigerian Institute of Management (Chartered)

Projects

Enzo, Krypton & Company - Created interactive training course content on 'Stakeholder Management and Engagement' for employees., Sterling Bank (Certified by Unify) - Collaborated with the content team to curate and design an online learning course on Soft Skills, covering 'How to Make Friends and Influence People' and 'Personal Effectiveness.' - Developed and designed online training materials aimed at Sterling ambassadors.

Accomplishments

Best Graduating Student, Faculty of Management Sciences, Akwa Ibom State University (2014/2017)

Volunteer Experience

Youth Activist & Adult Allies, YOUTHxYOUTH, 2022-01, Present, Collaborated with youth hosts and global partners to design and facilitate Activist Programs in transformative education.

Timeline

Head, Learning and Development/ Program Director

Harde Business School (Remote)
02.2023 - 04.2025

ELearning Content Developer

Harde Business School (Remote)
03.2021 - 02.2023

Customer Service and Support Representative

Slot Systems Limited
06.2019 - 11.2020

Master of Arts - Computing in Education (Online)

American University of Beirut

Certificate - Learning Sciences For Innovators

Carnegie Mellon University - Africa

Business Administration (First Class Honors) - Bachelors of Sciences

Akwa Ibom State University
Nzua Blessing Emenyi