NWOKE WISDOM IKECHUKWU
Lagos
Summary
A dedicated professional with expertise in ISO standards compliance and quality control certification, ensuring excellence in vendor and customer relationship management. Demonstrates resilience in high-pressure situations, leveraging strategic planning and data-driven decision-making to optimise time efficiency. Skilled in interpersonal communication and public speaking, with a commitment to maintaining high standards of safety as a first-aid certified individual.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Operations manager
KINGSGUARDS NIGERIA LIMITED
Lagos
2021.03 - 2026.06
- Resolution of clients and guards complaints thereby ensuring smooth operations
- Management of clients thereby ensuring qualitative service delivery
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Patrol and effective supervision of guards for on-the-spot assessment of guards performance
Quality control manager
Kingsguards Nigeria Limited
Lagos
2015.04 - 2021.02
- Monitored supplier operations to maintain consistent quality in raw materials received.
- Ensured compliance with ISO 9001 standards through thorough inspection routines.
- Led root cause analysis investigations to prevent future defects occurrence.
- Managed quality assurance team, enhancing overall productivity.
- Initiated process improvements that significantly reduced waste whilst maintaining output levels.
- Fostered a culture of continuous improvement by monitoring employee performance.
Education
First Aider /Fire Marshal Training - Occupational Health and Safety
FEDERAL FIRE SERVICE
Lagos 2025.07 - 2025.07
Occupational Health and Safety Management System - Occupational Health and Safety
GLOBAL MANAGEMENT SYSTEMS SERVICE LIMITED
Lagos ,Nigeria 2024.09 - 2024.09
Certified Protection Officer (CPO) -
SCHOOL OF MANAGEMENT AND SECURITY
Lagos 2019.11 - 2020.05
OHS 45001: 2018 INTERNAL AUDITORS COURSE -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 2019.09 - 2019.09
QMS ISO 9001:2015 Internal Auditors Course -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 2018.08 - 2018.08
QMS:ISO:9001:2008 -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 2015.03 - 2015.03
Bachelor of Science - Banking and Finance
THE UNIVERSITY OF NIGERIA
Enugu, Enugu State 2006.06 - 2011.07
Skills
- ISO standards compliance
- Resilience in high-pressure situations
- Quality control certification
- Vendor relationships management
- Customer relationship management
- Data-driven decision-making
- Time efficiency
- Interpersonal communication
- Public speaking
- Strategic planning
- First-aid certified
Timeline
First Aider /Fire Marshal Training - Occupational Health and Safety
FEDERAL FIRE SERVICE
2025.07 - 2025.07
Occupational Health and Safety Management System - Occupational Health and Safety
GLOBAL MANAGEMENT SYSTEMS SERVICE LIMITED
2024.09 - 2024.09
Operations manager
KINGSGUARDS NIGERIA LIMITED
2021.03 - 2026.06
Certified Protection Officer (CPO) -
SCHOOL OF MANAGEMENT AND SECURITY
2019.11 - 2020.05
OHS 45001: 2018 INTERNAL AUDITORS COURSE -
FRESH FOUNTAIN CONSULTING LIMITED
2019.09 - 2019.09
QMS ISO 9001:2015 Internal Auditors Course -
FRESH FOUNTAIN CONSULTING LIMITED
2018.08 - 2018.08
Quality control manager
Kingsguards Nigeria Limited
2015.04 - 2021.02
QMS:ISO:9001:2008 -
FRESH FOUNTAIN CONSULTING LIMITED
2015.03 - 2015.03
Bachelor of Science - Banking and Finance
THE UNIVERSITY OF NIGERIA
2006.06 - 2011.07