NWOKE WISDOM IKECHUKWU
Lagos
Summary
A dedicated professional with expertise in ISO standards compliance and quality control certification, ensuring excellence in vendor and customer relationship management. Demonstrates resilience in high-pressure situations, leveraging strategic planning and data-driven decision-making to optimise time efficiency. Skilled in interpersonal communication and public speaking, with a commitment to maintaining high standards of safety as a first-aid certified individual.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work history
Operations manager
KINGSGUARDS NIGERIA LIMITED
Lagos
03.2021 - 06.2026
- Resolution of clients and guards complaints thereby ensuring smooth operations
- Management of clients thereby ensuring qualitative service delivery
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Patrol and effective supervision of guards for on-the-spot assessment of guards performance
Quality control manager
Kingsguards Nigeria Limited
Lagos
04.2015 - 02.2021
- Monitored supplier operations to maintain consistent quality in raw materials received.
- Ensured compliance with ISO 9001 standards through thorough inspection routines.
- Led root cause analysis investigations to prevent future defects occurrence.
- Managed quality assurance team, enhancing overall productivity.
- Initiated process improvements that significantly reduced waste whilst maintaining output levels.
- Fostered a culture of continuous improvement by monitoring employee performance.
Education
First Aider /Fire Marshal Training - Occupational Health and Safety
FEDERAL FIRE SERVICE
Lagos 07.2025 - 07.2025
Occupational Health and Safety Management System - Occupational Health and Safety
GLOBAL MANAGEMENT SYSTEMS SERVICE LIMITED
Lagos ,Nigeria 09.2024 - 09.2024
Certified Protection Officer (CPO) -
SCHOOL OF MANAGEMENT AND SECURITY
Lagos 11.2019 - 05.2020
OHS 45001: 2018 INTERNAL AUDITORS COURSE -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 09.2019 - 09.2019
QMS ISO 9001:2015 Internal Auditors Course -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 08.2018 - 08.2018
QMS:ISO:9001:2008 -
FRESH FOUNTAIN CONSULTING LIMITED
Lagos 03.2015 - 03.2015
Bachelor of Science - Banking and Finance
THE UNIVERSITY OF NIGERIA
Enugu, Enugu State 06.2006 - 07.2011
Skills
- ISO standards compliance
- Resilience in high-pressure situations
- Quality control certification
- Vendor relationships management
- Customer relationship management
- Data-driven decision-making
- Time efficiency
- Interpersonal communication
- Public speaking
- Strategic planning
- First-aid certified
Timeline
First Aider /Fire Marshal Training - Occupational Health and Safety
FEDERAL FIRE SERVICE
07.2025 - 07.2025
Occupational Health and Safety Management System - Occupational Health and Safety
GLOBAL MANAGEMENT SYSTEMS SERVICE LIMITED
09.2024 - 09.2024
Operations manager
KINGSGUARDS NIGERIA LIMITED
03.2021 - 06.2026
Certified Protection Officer (CPO) -
SCHOOL OF MANAGEMENT AND SECURITY
11.2019 - 05.2020
OHS 45001: 2018 INTERNAL AUDITORS COURSE -
FRESH FOUNTAIN CONSULTING LIMITED
09.2019 - 09.2019
QMS ISO 9001:2015 Internal Auditors Course -
FRESH FOUNTAIN CONSULTING LIMITED
08.2018 - 08.2018
Quality control manager
Kingsguards Nigeria Limited
04.2015 - 02.2021
QMS:ISO:9001:2008 -
FRESH FOUNTAIN CONSULTING LIMITED
03.2015 - 03.2015
Bachelor of Science - Banking and Finance
THE UNIVERSITY OF NIGERIA
06.2006 - 07.2011