Ayobami Taiwo Adeyemo
Lagos State,Nigeria
Summary
I seek a challenging position in a reputable organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. I am a big team player and will always help out in other departments or even just be an extra set of hands to get the job done. I'm always looking for ways to help ensure the customer is satisfied with the experience my colleagues and I have presented. I feel I have accomplished communicating with other team members to ensure prompt quality service. Service-focused professional and friendly team player with a knack for building productive working relationships.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer support executive
LFF Afrocentric Global
Lagos State, Nigeria
2023.07 - 2024.05
- Resolved complaints with proactive problem-solving and analysis.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
- Maintained up-to-date client records in database systems.
- Explained benefits and advantages of different product and service offerings to customers.
- Handled live chat queries within strict timeframe targets.
- Improved customer satisfaction ratings through responsive query resolution.
- Logged customer communications for complete service records.
- Responded to customer queries and provided excellent customer service.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Updated customers on special offers and promotions for increased revenue.
Travel Consultant
Voyagequest
Lagos State, Nigeria
2022.02 - 2023.06
- Contact potential and existing customers on the phone, by email, and in person
- Guiding applicants in filling out visa application forms accurately, paying attention to every detail
- Handle customer questions, inquiries, and complaints
- Perform secretarial and administrative duties
- Handling flight ticketing and reservations
- Prepare and check all legal documents
- Prepare applicants for visa interviews.
- Created and communicated clear, detailed itineraries ahead of travel.
Customer Service Representative
Grace logistics
Lagos State, Nigeria
2020.12 - 2022.01
- Process merchandise returns and exchanges, manage quality communication and customer support
- Resolve customer issues using interpersonal skills
- Receive and dispatch orders for products or deliveries
- Ensure accurate and timely data entry
- Ensure timely movement and delivery of freight
- Ensure accurate and timely client invoicing.
Department of Hotel Licensing (NYSC)
Ministry of Tourism
Lagos State, Nigeria
2019.11 - 2020.11
- Issuing hotel and restaurant licenses for operation
- Documenting hotel and restaurant databases in a computer system.
Front Desk Agent
Southern Sun Ikoyi, Hotel Lagos
Lagos, Nigeria
2018.02 - 2018.12
- Posted room charges such as food, liquor, and telephone calls based on individual customer actions
- Monitoring reservations
- Secure guest valuables.
Education
B.Sc. Tourism, Hospitality, and Event Management -
Kwara State University
2016.03 - 2019.05
Senior Sec. Certificate (SSCE) - Art
Racheal International College Ibadan
Ibadan, State 2006.10 - 2012.05
Skills
- Excellent Communication
- Excellent Multitasking
- Ability Adaptive Team Player
- Telephone Inquiries Specialist
- Effective Team Player
- Sharp Problem Solver
- Time Management
- Energetic Work Attitude
- Flexible Scheduling
- Active Listening Skill
- Setting Reservations
- Invoice Processing and Supplies Ordering
- Microsoft Excel
- Microsoft Outlook
- Google Docs
- Customer Service
- Microsoft Word
- Airline Ticketing
- School Application
- Visa Application
Certification
Certificate in Computer Information Technology, HIIT, 10/01/12
Timeline
Customer support executive
LFF Afrocentric Global
2023.07 - 2024.05
Travel Consultant
Voyagequest
2022.02 - 2023.06
Customer Service Representative
Grace logistics
2020.12 - 2022.01
Department of Hotel Licensing (NYSC)
Ministry of Tourism
2019.11 - 2020.11
Front Desk Agent
Southern Sun Ikoyi, Hotel Lagos
2018.02 - 2018.12
B.Sc. Tourism, Hospitality, and Event Management -
Kwara State University
2016.03 - 2019.05
Senior Sec. Certificate (SSCE) - Art
Racheal International College Ibadan
2006.10 - 2012.05