Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Ayobami Taiwo Adeyemo

Lagos State,Nigeria

Summary

I seek a challenging position in a reputable organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. I am a big team player and will always help out in other departments or even just be an extra set of hands to get the job done. I'm always looking for ways to help ensure the customer is satisfied with the experience my colleagues and I have presented. I feel I have accomplished communicating with other team members to ensure prompt quality service. Service-focused professional and friendly team player with a knack for building productive working relationships.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Customer support executive

LFF Afrocentric Global
Lagos State, Nigeria
07.2023 - 05.2024
  • Resolved complaints with proactive problem-solving and analysis.
  • Followed up customer queries to check provided solutions met expectations.
  • Built positive customer rapport through friendly, professional communication.
  • Maintained up-to-date client records in database systems.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Handled live chat queries within strict timeframe targets.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Logged customer communications for complete service records.
  • Responded to customer queries and provided excellent customer service.
  • Advised clients of products and services and sold additional offerings to increase sales numbers.
  • Updated customers on special offers and promotions for increased revenue.

Travel Consultant

Voyagequest
Lagos State, Nigeria
02.2022 - 06.2023
  • Contact potential and existing customers on the phone, by email, and in person
  • Guiding applicants in filling out visa application forms accurately, paying attention to every detail
  • Handle customer questions, inquiries, and complaints
  • Perform secretarial and administrative duties
  • Handling flight ticketing and reservations
  • Prepare and check all legal documents
  • Prepare applicants for visa interviews.
  • Created and communicated clear, detailed itineraries ahead of travel.

Customer Service Representative

Grace logistics
Lagos State, Nigeria
12.2020 - 01.2022
  • Process merchandise returns and exchanges, manage quality communication and customer support
  • Resolve customer issues using interpersonal skills
  • Receive and dispatch orders for products or deliveries
  • Ensure accurate and timely data entry
  • Ensure timely movement and delivery of freight
  • Ensure accurate and timely client invoicing.

Department of Hotel Licensing (NYSC)

Ministry of Tourism
Lagos State, Nigeria
11.2019 - 11.2020
  • Issuing hotel and restaurant licenses for operation
  • Documenting hotel and restaurant databases in a computer system.

Front Desk Agent

Southern Sun Ikoyi, Hotel Lagos
Lagos, Nigeria
02.2018 - 12.2018
  • Posted room charges such as food, liquor, and telephone calls based on individual customer actions
  • Monitoring reservations
  • Secure guest valuables.

Education

B.Sc. Tourism, Hospitality, and Event Management -

Kwara State University
03.2016 - 05.2019

Senior Sec. Certificate (SSCE) - Art

Racheal International College Ibadan
Ibadan, State
10.2006 - 05.2012

Skills

  • Excellent Communication
  • Excellent Multitasking
  • Ability Adaptive Team Player
  • Telephone Inquiries Specialist
  • Effective Team Player
  • Sharp Problem Solver
  • Time Management
  • Energetic Work Attitude
  • Flexible Scheduling
  • Active Listening Skill
  • Setting Reservations
  • Invoice Processing and Supplies Ordering
  • Microsoft Excel
  • Microsoft Outlook
  • Google Docs
  • Customer Service
  • Microsoft Word
  • Airline Ticketing
  • School Application
  • Visa Application

Certification

Certificate in Computer Information Technology, HIIT, 10/01/12

Timeline

Customer support executive

LFF Afrocentric Global
07.2023 - 05.2024

Travel Consultant

Voyagequest
02.2022 - 06.2023

Customer Service Representative

Grace logistics
12.2020 - 01.2022

Department of Hotel Licensing (NYSC)

Ministry of Tourism
11.2019 - 11.2020

Front Desk Agent

Southern Sun Ikoyi, Hotel Lagos
02.2018 - 12.2018

B.Sc. Tourism, Hospitality, and Event Management -

Kwara State University
03.2016 - 05.2019

Senior Sec. Certificate (SSCE) - Art

Racheal International College Ibadan
10.2006 - 05.2012
Ayobami Taiwo Adeyemo