Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Certification
Timeline
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NWANZE 0luwadamilola Felicia

Operation Supervisor
Lagos,Ojo

Summary

  • Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Operations Supervisor

New-Kelvinson international Hotel & Suite
Ojo, Lagos
10.2019 - Current
  • Train housekeepers on cleaning & maintenance tasks.
  • Oversee staff on a daily basis.
  • Check rooms and common areas, stairways and lounge for cleanliness.
  • Schedule shifts and arrange for replacements incase of absence.
  • Establish and educate staff on hygiene standards.
  • Motivates team members and resolves any issue that occurs on the job.
  • Responds to customers complaints and special requests.
  • Monitor and repurchase products stocks including cleaning materials.
  • Participate in large cleaning project as required.
  • Ensure compliance with safety and team management skills.
  • Work on various shifts evening and weekends.
  • Served instrumental role in organizational transformation and implementation and participated in 10 successful large-scale corporate restructurings
  • Monitored supply chain and managed logistics functions for company
  • Developed and deepened relationships with customers, vendors and internal stakeholders
  • Conducted root cause analysis in deficient areas to identify and resolve central issues
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
  • Managed, trained and motivated front office staffs and cleaners to continuously improve knowledge and abilities in hospitality field.

Librarian Volunteer

YouthAlive Province 8.
Ojo, Lagos
01.2018 - 09.2019
  • Greeted visitors, answered questions and made book recommendations across subjects and genres.
  • Assembled requested library and loaned materials for users.
  • Scanned and bagged books, movies, tapes, magazines and other items at check-out desk.
  • Promoted early childhood and adult literacy programs through school and community outreach.
  • Scanned returned materials using hardware and generated reports to track overdue and missing books.
  • Examined incoming items for signs of damage and documented issues.
  • Advised card holders about library policies, hours and fees.
  • Promoted library at special events and community gatherings.
  • Promoted library programs to obtain new signups for book clubs and youth reading contests.
  • Posted photos, announcements and new community programs on library's whats' app page .
  • Provided prompt customer service to patrons, staff and volunteers.
  • Shelved books by subject according to Dewey Decimal System.
  • Performed basic book shelving and obtained items from book drop.
  • Sorted and shelved average of 50 donated collections per time.

Sales Support Representative

Qinsat Global Communication Limited
Ojo, LA
01.2011 - 11.2014
  • Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
  • Created and processed orders in timely manner and reviewed pending orders to verify adherence to fulfillment schedule.
  • Tackled customer concerns and responded to inquiries within 1 hour to provide immediate issue resolution.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Performed data entry for sales figures, metrics and other customer data, maintaining information in organized and accessible manner.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Documented customer complaints and completed corrective action requests.
  • Coordinated responses and resources to handle special client requests.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Received and organized vendors samples for use by sales team.
  • Completed monthly sales reports to highlight trends and help with team strategizing.
  • Educated customers on features of ordered merchandise to promote understanding, resulting in 50% reduction in calls to customer support line

Education

Bachelor of Science - Education Administration

Lagos State University
Ojo
06.2009 - 02.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Human resources

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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Certification

[Area of certification] Training - [Timeframe]

Timeline

Operations Supervisor

New-Kelvinson international Hotel & Suite
10.2019 - Current

Librarian Volunteer

YouthAlive Province 8.
01.2018 - 09.2019

Sales Support Representative

Qinsat Global Communication Limited
01.2011 - 11.2014

Bachelor of Science - Education Administration

Lagos State University
06.2009 - 02.2013

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NWANZE 0luwadamilola FeliciaOperation Supervisor