NWANYUKU IGWE
CUSTOMER SUPPORT OFFICER
Lagos,LA
Summary
Nwanyuku is a goal-oriented, detailed and meticulous person that is passionate about achieving positive results in whatever she does, especially work. She is an excellent team player and has integrity and excellent interpersonal and communication skills.
- Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
SUPRA COMMERCIAL TRUST LIMITED
LAGOS
05.2021 - Current
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Resolved account issues to build rapport and relationships with clients.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Customer Service Personnel/Telemarketer
KAKIVA ESSENTIALS, ALAMOORE FASHION
Douglas, Harcourt
12.2020 - 03.2021
- Handled high-volume telemarketing operations.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Escalated concerns or advanced problem calls to management staff.
- Assisted with training and orientation of new employees.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
LABORATORY ASSISTANT
NIGERIAN AIRFORCE HOSPITAL
LAGOS
12.2019 - 10.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with customers to understand needs and provide excellent service.
Sales Supervisor/ Customer Service
KAKIVA ESSENTIALS, ALAMOORE FASHION
Harcourt
05.2019 - 09.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Administered performance reviews and held workshops to improve performance of team.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored phone calls for quality assurance.
- Effectively coached team members to reach weekly and monthly sales goals.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Student intern
NOBLE MEDICAL DIAGNOSTICS AND FERTILITY HOSPITAL
07.2017 - 12.2017
Practitioner
EGI COTTAGE HOSPITAL, OBAGI, ONELGA, RIVERS STATE
10.2013 - 01.2014
Education
NATIONAL YOUTH SERVICE CORPS -
UNIVERSITY OF PORT HARCOURT
B.Sc. - Biochemistry
OND - Community Health
RIVERS STATE COLLEGE OF HEALTH SCIENCE AND TECHNOLOGY
Skills
Team Building
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
SUPRA COMMERCIAL TRUST LIMITED
05.2021 - Current
Customer Service Personnel/Telemarketer
KAKIVA ESSENTIALS, ALAMOORE FASHION
12.2020 - 03.2021
LABORATORY ASSISTANT
NIGERIAN AIRFORCE HOSPITAL
12.2019 - 10.2020
Sales Supervisor/ Customer Service
KAKIVA ESSENTIALS, ALAMOORE FASHION
05.2019 - 09.2019
Student intern
NOBLE MEDICAL DIAGNOSTICS AND FERTILITY HOSPITAL
07.2017 - 12.2017
Practitioner
EGI COTTAGE HOSPITAL, OBAGI, ONELGA, RIVERS STATE
10.2013 - 01.2014
NATIONAL YOUTH SERVICE CORPS -
UNIVERSITY OF PORT HARCOURT
B.Sc. - Biochemistry
OND - Community Health
RIVERS STATE COLLEGE OF HEALTH SCIENCE AND TECHNOLOGY
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