NWANNEKA JUDITH CHILAKA

• Responded to students inquiries via phone, email, and resolving an average of 95% of issues on the first contact.
• Utilized strong problem-solving skills to resolve complex issues, resulting in a 25% reduction in escalated issues.

Key Achievements:

• Developed and implemented a knowledge base of frequently asked questions, reducing repeat inquiries by 30%.
• Consistently exceeded customer satisfaction targets, achieving an average rating of 4.8/5 from students and parents.

• Utilized human samples in the diagnosis of diseases.

Key Achievement: I Met my target for two consecutive quarters and also increased laboratory's accuracy and precise diagnostic results. Helped position the laboratory to adopt all ISO-15189 Modules and SOP's.

• Performed pre-analytical, analytical, and post-analytical processing procedures.
• Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
• Documented test results using computerized and manual transcription methods.
• Maintained accurate documentation of experiments and results, ensuring data integrity and facilitating easy access for future reference or audits.
• Maintained a safe working environment, adhering to strict guidelines for handling hazardous materials.
• Reduced errors in data analysis with meticulous attention to detail and stringent quality control measures.
• Troubleshot issues related to instrumentation calibration or sample preparation, quickly identifying root causes and mitigating impact on project timelines.

Key Achievement: I used my experience in performing all phlebotomy tasks, while I examined and analyzed human samples with great result outputs.

• Prepared and made use of dried tube specimens (DTS) for HIV rapid testing in the laboratory.
• Processed samples for viral load and EID (Early Infant Diagnoses).
• Assisted in production and packaging of HIV serology quality control panels.
• Offered pre- and post-test counseling to patients infected with HIV and AIDS in Akwa Ibom State, Nigeria.

• Carried out routine medical laboratory tests.

Key Achievement: Contributed to the smooth running of the laboratory by handling specimens according to laboratory procedures to maximize the accuracy and precision of tests.