Nusirat Bolanle Mustapha

In an industry where excellence is non-negotiable, my five years at Eko Hotels & Suites have trained me to deliver world-class service under pressure. I do not just serve guests; I manage experiences, resolve high-stakes complaints, coordinate service operations, and uphold the standard of one of Nigeria's most prestigious brands. This role has given me what many Business Administration graduates lack – proven, real-world mastery of customer relationship management, operations, teamwork, and service leadership.

2. Cultivated exceptional customer experiences to improve retention rates and foster loyalty.

4. Maintained professionalism and resilience while managing challenges in a dynamic service setting.

I am confident that my combination of academic qualification, 5-star service culture, and proven dedication makes me an asset that can add immediate value to your team.

Seeking to transition into role leveraging business administration expertise and operational experience to enhance customer loyalty and contribute to organisational success.

Presented as results-driven Business Administration professional with BSc in Business Administration, MSc in Business Administration in view [Final Examinations: 2nd December, 2026], and five years of frontline operational experience in 5-star hospitality environment at Eko Hotels & Suites, Lagos.

I would welcome the opportunity to discuss how my background aligns with your needs.