Nurudeen Popoola
IT Lead / Cloud DevOps Architect
Lagos
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
IT Team Lead
Industrial & Medical Gases Nigeria Plc
Lagos
03.2021 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Wrote 12 IT policies procedures and manuals governing internal IT use.
- Partnered with project team members to identify and quickly address problems. Completed 10 high prioritized projects within 9 months
- Coordinated IT operations activities to deliver smooth flow of daily business needs. Recorder zero downtime
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services. Saved more #10,000,000 through intervention
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Updated customers and senior leaders on progress and roadblocks.
- Oversaw IT department operations and training.
- Lead design of Business Continuity/Disaster Recovery programs and strategies
- Responsible for IT Department financial planning and budgeting.
Business Systems Analyst
African Oxygen Limited
Selby
01.2015 - 02.2021
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Involved in implementation of cloud based services and provide excellent support services for internal customers through resolving their logged incidents and requests within acceptable standard.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled day-to-day running of IT separation project, ensuring high levels of productivity and progression.
Business Coach
African Oxygen Limited Selby
Johannesburg, South Africa
06.2013 - 01.2015
- Provided 2nd Level user support service to more than 300 business system users across 11 Africa countries to enable better system utilization.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 5 time zones.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Information Technology Officer
BOC Gases Nigeria Plc Lagos
Lagos, Nigeria
11.2008 - 06.2013
- In charge of BOC Gases Nigeria's IT operations by ensuring system availability, scalability, optimization and management and utilize IT services to support BOC Gases business objectives.
- Designed and Implemented Virtual Private Network solution for connecting BOC Gases Nigeria's branch offices across Nigeria with head office in Lagos as better replacement to existing service offered by vendor – hence reduced connectivity cost by $45,000 annually and increased access flexibility for off- site users.
- Recorded 95% high system availability of key IT infrastructure by providing necessary supports as at when due, assists in business continuity planning, closed IT audit findings to allow IT respond proactively to emerging problems.
- Rendered swift and prompt support to 70 Nigerian based users on usage and problem rectification of application software like SAGE ERP 300 and Microsoft Office Suites.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Network Engineer
Direct On PC Limited Lagos
Lagos, Nigeria
10.2007 - 10.2008
- Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed and configured multi-vendors equipment - 500+ WiMax Modem, Hughes (HNS) modem, broadband wireless routers and layer-3 switches for client's network connectivity.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
System Support Engineer
Notable Systems Limited Lagos
Lagos
10.2006 - 08.2007
- Created service level agreement for IT operational functions including help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Worked effectively in both independent and team environments to exceed IT goals.
- Supported 70% of Notable System's clients through first-line technical support on personal computer and data communication network related issues.
- Configured hardware, devices and software to set up work stations for clients.
- Involved in 3 different site surveying and assisted in document business requirements from prospective clients.
Education
Master of Science - Software Engineering
University of Liverpool
United Kingdom 01.2013 - 05.2018
Bachelor of Science - Electrical/Computer Engineering
Federal University of Technology
Minna, NIgeria 01.2000 - 01.2006
National Diploma - Computer Technology
Federal Polytechnic Offa
Kwara Nigeria 01.1998 - 08.1999
Skills
Interpersonal CommunicationAnalytical skillsCultural awarenessCustomer ServiceCloud servicesRequirements Gathering
IT Project Management
IT Service ManagementAccomplishments
- Made recommendations to increase ROI of technological expenditures by $45,000
- Collaborated with team of twenty in the development of cloud infrastructure provisioning and management for a large enterprise operating in gas industry.
- Achieved 100% project success by completing technical & management tasks with accuracy and efficiency during IT separation project
Timeline
IT Team Lead
Industrial & Medical Gases Nigeria Plc
03.2021 - Current
Business Systems Analyst
African Oxygen Limited
01.2015 - 02.2021
Business Coach
African Oxygen Limited Selby
06.2013 - 01.2015
Master of Science - Software Engineering
University of Liverpool
01.2013 - 05.2018
Information Technology Officer
BOC Gases Nigeria Plc Lagos
11.2008 - 06.2013
Network Engineer
Direct On PC Limited Lagos
10.2007 - 10.2008
System Support Engineer
Notable Systems Limited Lagos
10.2006 - 08.2007
Bachelor of Science - Electrical/Computer Engineering
Federal University of Technology
01.2000 - 01.2006
National Diploma - Computer Technology
Federal Polytechnic Offa
01.1998 - 08.1999
Summary
As an IT Leader, Nurudeen is accountable for driving strong Business Solutions & Technology alignment to help businesses win in the marketplace that is volatile and rapidly changing. Nurudeen is a global citizen, young and talented individual who place high priority on excellence, integrity, and teamwork & have the belief that he can make a difference wherever best practices and local innovations come together to strengthen capacity.