Numbe Charles Igbaver
Abuja
Summary
Dynamic Collection Specialist with proven success at Fairmoney Micro Finance Bank, excelling in customer relationship management and sales strategies. Adept at conflict resolution and effective communication, I consistently drive results and enhance customer satisfaction. Proficient in Microsoft Office Suite, I leverage analytical skills to solve complex problems and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
COLLECTION SPECIALIST
fairmoney micro finance bank
11.2024 - Current
- Delivering prepared sales talks describing products or services, to persuade potential customers to purchase a product or service.
- Contacting businesses or private individuals to solicit sales for goods or services.
- Handle loan and related issues and attend to customer complaints
- Explaining products or services and prices and answering questions from customers.
- Obtaining customer information such as name, address, and payment method, and enter orders into computers.
EXECUTIVE ASSISTANT
Abiding Grace Ministry Int. Abuja
Abuja
05.2022 - 11.2024
- Gathering information, preparing reports, and conducting research for presentations and assisting with special projects and initiatives.
- Booking flights, hotels, documenting financial information including budget and expenses and other travel-related logistics
- Handling emails, phone calls, and other forms of communication
- Providing general administrative support, including filing, scanning, photocopying and many more
TEACHING ASISSTANT
NYSC-Government Secondary School Margadu
Margadu
04.2021 - 04.2022
- Teaching different subject combinations to students in JSS 1 to SSS3.
- Creating lesson plans aligned with curriculum standards.
- Guiding students in academic and personal growth.
SOCIAL CASE WORK (IT YEAR)
Ministry of Women Affairs Abuja
Abuja
01.2017 - 11.2017
- Counselling and guiding individuals and families
- Investigating and handling cases of abuse and neglect
- Support in social case work
- Assist in various case confluence
OFFICE ASSISTANT
The Nigerian Bar Association
01.2011 - 12.2016
- Designed Power Point presentations for weekly Department Head meetings and distribute all incoming and outgoing mail
- Coordinated executive vacations, day-to-day meetings and travel schedules.
- Collaborated with other administrative team members, human resources, and the finance department on special projects and events.
SOCIAL WELFARE OFFICER (IT YEAR)
Makurdi Local Government secretariate Benue State
Makurdi
01.2016 - 11.2016
- Community engagement and conflict resolution
- Counselling and support to individual's families and communities
- Investigation and assessment of various cases
Education
Bachelor of Science - B.Sc. - Social Work
Federal University of Lafia
Lafia, Nasarawa State 01.2019
High School -
Government secondary school ushongo
Ushongo01.2008
Primary School -
RCM primary school uses Ushongo
Ushongo01.2001
Skills
- Conflict resolution and negotiation
- Customer relationship management
- Sales strategies
- Effective communication
- Problem solving and critical thinking
- Call center operations
- Patience and persistence
- SPSS and APinfo proficiency
- Microsoft Office Suite
- Proficiency in SPSS and APinfo
- Problem-solving and critical thinking
- Micro soft suite
Certification
- HUMAN RESOURCES MANAGEMENT Skilledge consulting Ltd Abuja OL R4088AL 01 Aug 2021
- CUSTOMER RELATION MANAGEMENT Skilledge consulting Ltd Abuja OL R4088AL 01 Aug 2021
- PROJECT MANAGEMENT Skilledge consulting Ltd Abuja OL R4088AL 01 Aug 2021
- HEALTH SAFETY AND ENVIRONMENT 1 Skilledge consulting Ltd Abuja OL R4088AL 01 Aug 2021
Hobbies and Interests
Read, Music and Travelling
Languages
English
Beginner
A1
Hausa
Beginner
A1
Tiv
Beginner
A1
Accomplishments
- Institute of Continued Legal Education certificate at Nigerian Bar Association 2011
References
References available upon request.
Timeline
COLLECTION SPECIALIST
fairmoney micro finance bank
11.2024 - Current
EXECUTIVE ASSISTANT
Abiding Grace Ministry Int. Abuja
05.2022 - 11.2024
TEACHING ASISSTANT
NYSC-Government Secondary School Margadu
04.2021 - 04.2022
SOCIAL CASE WORK (IT YEAR)
Ministry of Women Affairs Abuja
01.2017 - 11.2017
SOCIAL WELFARE OFFICER (IT YEAR)
Makurdi Local Government secretariate Benue State
01.2016 - 11.2016
OFFICE ASSISTANT
The Nigerian Bar Association
01.2011 - 12.2016
Bachelor of Science - B.Sc. - Social Work
Federal University of Lafia
High School -
Government secondary school ushongo
Primary School -
RCM primary school uses Ushongo
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