Microsoft Word
Nubwa Zamdayi John
Administrative Finance Assistant
Lagos
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Administration Assistant
International Organization For Migration
Lagos
12.2020 - Current
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used UKTB and Emedical to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork and system base for accurate records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with payment billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Data Entry Clerk
International Organization For Migration
Kigoma
10.2022 - 11.2022
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Managed and organized documents for data entry tasks.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Built and maintained tracking databases for variety of measuring aspects.
- Compared transcribed data with source document to detect and correct errors.
Research Enumerator
International Organization For Migration
Lagos
01.2020 - 11.2020
- Verified information on survey forms or information pads.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained records of houses visited, surveys completed and money spent.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Oversaw seven -member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than five community households per day.
- Drafted thorough and accurate reports, case summaries and work records.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Investigated candidate history and employment claims to confirm eligibility for positions.
Customer Experience Executive
Etisalat Nigeria
Lagos
02.2018 - 08.2019
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Finance Representative
Etisalat Nigeria
Abuja
02.2012 - 10.2018
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
Call Center Customer Service Representative
Etisalat Nigeria
Kano
03.2010 - 02.2012
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
Education
Master of Science - Public Administration
National Open University Of Nigeria
Abuja 02.2017 - 11.2019
Bachelor of Science - Geography And Remote Sensing
Federal University of Technology
Minna 02.2003 - 11.2008
No Degree - Project Management
Institute For Advance E-studies
Abuja 04.2001 -
No Degree - Forward Program
McKinsey Academy
Online 04.2001 -
Skills
Expense reporting
undefinedAccomplishments
- Positioned as key team member to transfer 2400 medical data from hard copy into new digital database on weekly bases.
- Assisted management with the training of 7 new staff members.
- Data Entry - Reviewed and updated client correspondence files and scheduling database of over 500 applicant monthly.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 32 staffs weekly.
Software
Microsoft Excel
Microsoft PowerPoint
Certification
Microsoft Certified Professional
Timeline
Data Entry Clerk
International Organization For Migration
10.2022 - 11.2022
Administration Assistant
International Organization For Migration
12.2020 - Current
Research Enumerator
International Organization For Migration
01.2020 - 11.2020
Customer Experience Executive
Etisalat Nigeria
02.2018 - 08.2019
Master of Science - Public Administration
National Open University Of Nigeria
02.2017 - 11.2019
Customer Finance Representative
Etisalat Nigeria
02.2012 - 10.2018
Microsoft Certified Professional
12-2010
Call Center Customer Service Representative
Etisalat Nigeria
03.2010 - 02.2012
Bachelor of Science - Geography And Remote Sensing
Federal University of Technology
02.2003 - 11.2008
No Degree - Project Management
Institute For Advance E-studies
04.2001 -
No Degree - Forward Program
McKinsey Academy
04.2001 -
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