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Ntingwutobong Udoh
Ibadan,Oyo State
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Manager/Executive Assistant
3D Laboratories Ltd
Eket, Akwa Ibom
01.2019 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recruited and hired top performers to add talent and value to department.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepared homes for client arrivals and administered rental properties.
- Answered high volume of phone calls and email inquiries.
- Created and managed office systems to efficiently deal with documentation.
Hotel Front Desk Receptionist
Le Meridien Ibom Hotel & Golf Resort
Uyo , Akwa Ibom
07.2015 - 01.2016
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Tagged baggage and routed to appropriate location for loading and screening.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to achieve target results.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Stored guest valuables in safe and individual boxes for security.
Education
Bachelor Of Science - Physics
02.2013 - 03.2017
Skills
Policies and procedures
Verbal and written communication
Operations management
MS Office
Problem-Solving
Excellent Communication
Decision-Making
Analytical and Critical Thinking
Daily reports
Dependable and Responsible
Multitasking Abilities
Teambuilding
Friendly service mentality
G- Suite
Attention to Detail
Good Telephone Etiquette
Software
Google spreadsheet
Google Doc
Certification
Developing Quality Customer Service Skills
Referees
1) Oluwole Fadayomi
3dlaboratoriesltd@gmail.com
2) Olatunde Oseni
cozarspecialisthospital@gmail.com
3) Betseabasi Edward
edwardbetseabasi@gmail.com
Timeline
Diploma in Human Resources
05-2022
Developing Quality Customer Service Skills
04-2022
Manager/Executive Assistant - 3D Laboratories Ltd
01.2019 - 04.2022
Hotel Front Desk Receptionist - Le Meridien Ibom Hotel & Golf Resort
07.2015 - 01.2016
Akwa Ibom State University - Bachelor Of Science, Physics
02.2013 - 03.2017