NTIENSE OSCAR ISOBARA
Banking (Business Development Manager)
Lagos,Nigeria
Summary
PROFESSIONAL SUMMARY
I am a result-oriented professional with a penchant for action and a dynamic ability to fit into any organization. I am an ambitious professional extensively trained in Leadership, Business technology Management, fraud awareness, AML and Project Management. I am apt at developing business development strategies and also possess in-depth financial and business advisory experience. I have supervised key units and cross-functional teams (IT, compliance, banking operations, customer service, SME and Retail product sales). A Critical thinker who addresses client issues quickly and consistently exceeds performance standards. Ensures compliance with all management standards and passionate about contributing to achieving organizational goals. A hands-on entrepreneurial manager who can combine a confident approach with excellent interpersonal and communication skills.
Overview
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Product Manager
Boolean Labs DFS
Ikeja, Lagos
09.2020 - 12.2020
- Effectively led a team of 5 developers to build a website for CDDC, UK.
- Conducted daily Stand-ups to ensure we delivered on schedule.
- Interfaced with the project owners and stakeholders and ensured the project was within scope and estimated cost.
- Managed the team relationship so to enable everyone prioritize, design and build according to stakeholders speculations.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Coordinated project planning and execution with team members and team leads.
- Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations.
Branch Manager
Keystone Bank
Eket, Akwa Ibom
06.2019 - 06.2020
- Led staff of 20+ personnel by overseeing customer service, account management, compliance, security and daily operations.
- Monitors all balances and deposits to ensure that all money in the bank is accounted for and adequately documented.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Brought in more than 15% more customers within a year by identifying preferences and delivering desired services.
- Originated, reviewed, processed, closed and administered over 50 customer loan request and grew the branch balance-sheet by over 60%.
- Developed and maintained relationships with local oil and gas contractors.
- Aided compliance, AML and KYC efforts, including correspondence, reporting and audits.
- Maintained effective working relationships with regulatory authorities, formulated detailed recommendations based on audit findings to support annual budget planning.
Branch Manager
Heritage Bank
Uyo, Akwa Ibom
09.2015 - 05.2019
- Oversaw full P&L management, promoted the branch position (including non-P&L) through market development, and devised sales strategies to optimize the market share.
- Achieved revenue growth of 60% within the period through a strategic readjustment of operational expenses and implementation of innovative B2B and B2C market penetration strategies.
- Increased branch revenue with deposit and investment balance growth of over 31% year to date.
- Handled recruitment processes, training and sales staff development to achieve performance targets and timely delivery of all KPIs.
- Made sure KYC, AML compliance with regulatory standards in operations, confidentiality and internal process of the bank where followed.
- Supervised 24 staff across functions in sales/account management, IT, customer service and financial operations.
- Developed and initiated projects, including managing costs, schedule and performance.
- Headed south-south project teams specializing in driving SME and Retail products in conjunction with the Central Bank of NIgeria (CBN) MSMEDF initiative.
Relationship Manager
United Bank for Africa, UBA
Uyo, Akwa Ibom
10.2011 - 08.2015
- Monitored sales performance, managed high net-worth customers, achieved an increase in customer acquisition and retention, and relieved the Branch Manager for a period.
- Recorded a 12% growth in customer retention index through robust management of business development and prompt delivery daily status report while collaborating with relevant departments.
- Achieved average 100% increase in Customer Survey score, 75% increase in profitability, and 5% increase in customer retention, through innovative service-oriented solutions for the period on the role.
- Developed presentations and performance reports for monthly performance reviews (MPR).
- Exceeded revenue and profitability targets than any other staff in the branch within the period, through a robust sales and marketing plan.
- Recognized as the third-best Relationship Manager (out of 150) in the region in 2011 and earned a promotion.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Relationship Manager
Sterling Bank
Uyo, Akwa Ibom
08.2010 - 09.2011
- Contributed to the design and launch of new SME products.
- Closed sales through a solution-based approach while maintaining a high level of professionalism and integrity.
- Received, owned, and resolved customer queries within agreed SLA.
- Provided financial advice to business clients with a focus on client experience and risk management.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Managed portfolio of 5 high net worth (HNW) clients with N600M in total assets.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Managed all phases of bank retail sales project from start to finish.
Customer Service Officer (NYSC Intern)
Unity Bank Plc
FCT, Abuja
08.2008 - 08.2009
- Served as Customer Service Executive and Funds Transfer Officer.
- Wrote and edited correspondence and maintained detailed records.
- Coordinated meetings, updated calendars, and orchestrated complex schedules.
- Performed word processing, data entry, and spreadsheet entry using Microsoft Office applications.
- Addressed and resolved client inquiries, provided account information, and facilitated account management processes.
- Coordinated day to day customer service activities especially about account opening Learned the bank’s operational procedures, policies, instruments, reports, and processes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly service to all customers, handled challenging situations with ease.
Education
MBA - Project Management
United Business Institute
Brussels, Belguim 10.2012 - 06.2014
Bachelor of Science - Microbiology
University Of Benin
Benin City 09.2002 - 06.2007
Skills
Account Relationship Management
Accomplishments
- Business Communication (HP Life, 2019)
- Effective Leadership (HP Life, 2019)
- Finding Funding (HP Life, 2019)
- Banking Regulations, Fraud Detection And Control (Control Edge Consulting, 2019)
- Managerial Leadership in Sales and Marketing (Hemon Consulting ltd, 2019)
- Corporate Sales Marketing - Professional (SMstudy, 2018).
- Digital Sales Marketing - Professional (SMstudy, 2017).
- Marketing Strategy - Professional (SMstudy, 2017).
- Sustainability Training and E-Learning Program (World Bank Group (IFC), 2016)
- UBA Compliance Training Program (UBA, 2013).
- Student Member, Chartered Institute of Bankers of Nigeria (CIBN, 2012)
- UBA sales and Customer Relationship Management Training (UBA, 2012)
- Sterling Bank Foundation Training Program (Sterling Bank, 2010)
Certification
PRINCE2 (AXELOS 2020)
Timeline
Product Manager
Boolean Labs DFS
09.2020 - 12.2020
Branch Manager
Keystone Bank
06.2019 - 06.2020
Branch Manager
Heritage Bank
09.2015 - 05.2019
MBA - Project Management
United Business Institute
10.2012 - 06.2014
Relationship Manager
United Bank for Africa, UBA
10.2011 - 08.2015
Relationship Manager
Sterling Bank
08.2010 - 09.2011
Customer Service Officer (NYSC Intern)
Unity Bank Plc
08.2008 - 08.2009
Bachelor of Science - Microbiology
University Of Benin
09.2002 - 06.2007
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