NSEOBONG UMOH
CUSTOMER CARE ATTENDANT
Port Harcourt
Summary
Professional with strong background in managing customer-facing operations, ensuring exceptional guest experiences, and maintaining high standards of service. Proven ability to lead teams effectively, adapt to changing needs, and drive operational efficiency. Expertise in staff training, schedule management, and conflict resolution, while fostering collaborative work environment. Reliable, results-driven, and skilled in multitasking and problem-solving.
Overview
8
8
years of professional experience
3
3
Certificates
Work History
Front of House Supervisor
Collins Bukka
01.2021 - 01.2025
- Supervise front of house operations, ensuring excellent customer service and smooth workflow.
- Manage staff schedules, assign tasks, and train new team members.
- Handle customer inquiries, complaints, and special requests with professionalism.
- Maintain daily reports and records, ensuring accurate documentation.
Waitress
Collins Bukka
01.2019 - 01.2021
- Delivered fast and efficient service in a busy environment.
- Assisted in customer orders, billing, and table management.
- Recognized for excellent customer relations, leading to promotion to supervisor.
Customer service/computer operator
Vikky business center
01.2017 - 01.2018
- Assisted customers with internet services, printing, scanning and online applications.
- Handled cash transactions and record keeping.
- Provided basic IT support to clients and ensured smooth daily operations.
Education
Business Administration And Management
Captain Elechi Amadi Polytechnic
Rivers State, Port Harcourt 05.2001 -
Computer Certification - undefined
Computer Mania ICT Training Centre
01.2017
West African Examination Council (WAEC) - undefined
Amanyam Community Secondary School
Mbiaso, Akwa Ibom State01.2016
First School Leaving Certificate - undefined
Methodist School Mbiaso
01.2010
Skills
Customer Service & Communication
Office Administration and filling
Front Desk Operation
Scheduling & Appointment Management
Computer literacy
Microsoft office suite (word, Excel, Powerpoint)
Team supervision & Problem Solving
Time Management & Multitasking
Guest relations
Workplace safety
Customer feedback analysis
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 12staff members.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
National Diploma
09-2025
Front of House Supervisor
Collins Bukka
01.2021 - 01.2025
Waitress
Collins Bukka
01.2019 - 01.2021
Desktop publishing
06-2018
Customer service/computer operator
Vikky business center
01.2017 - 01.2018
West African Examination Council
07-2016
Business Administration And Management
Captain Elechi Amadi Polytechnic
05.2001 -
Computer Certification - undefined
Computer Mania ICT Training Centre
West African Examination Council (WAEC) - undefined
Amanyam Community Secondary School
First School Leaving Certificate - undefined
Methodist School Mbiaso
References
Available on Request