NSA AYI
Lagos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate with strong organizational skills eager to meet up targets .Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
Work History
Cash management and collections Unit
Access Bank Plc
01.2003 - 12.2003
- Remittance Officer
- Custom duty and Negotiable duty credit certificate processing and remittances Port transfers All FIRS tax processing and remittance Telecoms transaction processing and remittance (Nitel/imperial phone card transactions) Lagos state government tax processing and remittances Smartpay card processing
Cash management and collections Unit
Access Bank plc
01.2002 - 12.2002
- Transaction support staff for the unit FIRS tax processing and remittance Lagos state tax processing and remittances Smart pay card processing (NYSC Service Year)
Sales and Marketing Officer
Coronation Merchant Bank
06.2015 - 08.2016
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
- Collaborated with cross-functional teams for product launches, resulting in higher market penetration and brand awareness.
- Managed trade shows and events to showcase products and services, generating new leads and strengthening existing client relationships.
- Oversaw budget allocation for marketing campaigns, ensuring optimal resource utilization for maximum impact on sales targets.
- Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
Relationship Officer
Associated Discount House Limited
07.2008 - 06.2015
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Worked with clients to address and respond to client and partnership management issues.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Collaborated with cross-functional teams to develop new products and services for the bank''s clientele.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Head, Business Development and Product
Associated Asset Managers Limited
11.2006 - 06.2008
- Product Development and Customization
- Review and improve on previous products Sell AAM and it’s products and service Create new businesses and channel Market new clients Study and Understand the General Market Bring in High Net worth portfolio Accounts Increase deposits base
- Capture all businesses from clients Client Services and Relationship Management Arrange to meetings with clients
- Follow up clients that want to do business with us
- Inform clients on all new information in the market Ensure all Customer issues are sorted out
- Relationship Management
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Teller Captain
City Express bank Plc
01.2004 - 01.2006
- Review of credit accounts and recovery of bank funds Cash and tellering (Teller Captain) Responsible for cash kept in branch/vault custodian Supervise tellers and ensure that they render quality service to customers Cash movement, update daily cash balances
- Preparation of NDLEA returns Authorise payment of transactions within stipulated limit Resolve escalated customer complaints
- Marketing of bank products
- Operations: Cash and tellering (Teller) Paying and receiving teller for cash and cheques Perform end of day balancing and reconciliation of accounts
- Ensure proper posting and capture data on all transactions
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Private Banking Relationship Manager
Coronation Merchant Bank
09.2016 - 10.2017
- Provided ongoing performance reviews and updates, ensuring clients remained informed about their investments.
- Organized educational seminars to help clients make informed decisions about their wealth management strategies.
- Maintained up-to-date knowledge of market trends, enabling proactive portfolio adjustments in response to economic shifts.
- Enhanced client satisfaction by providing personalized banking services and financial advice tailored to individual needs.
- Assisted in the creation of departmental policies that standardized best practices and improved overall operational efficiency.
- Strengthened client relationships with regular communication and proactive financial recommendations.
- Improved customer retention rates through exceptional relationship management skills and targeted marketing efforts.
- Coordinated seamless transitions during account handovers, ensuring continuity in service quality for all parties involved.
Executive Director, Business & Product Development
First Ideal Microfinance Bank Limited
12.2017 - 05.2021
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Executive Managing Director
Harryfield Educational Services Limited
09.2021 - Current
- Participated in formal hand-off of projects and initiatives to other departments.
- Drove process improvements across departments, enhancing overall efficiency and customer satisfaction levels.
- Collaborated closely with industry partners to develop mutually beneficial alliances that drive innovation.
- Expanded international operations successfully through targeted marketing campaigns.
- Negotiated favorable contracts with suppliers, securing advantageous terms for the organization.
- Boosted company reputation by spearheading corporate social responsibility initiatives.
- Guided executive decision-making by providing data-driven insights and comprehensive analysis of market trends.
- Strengthened relationships with key clients, resulting in increased revenue and expanded partnerships.
- Led cross-functional teams in the development of innovative solutions, driving business growth.
Education
B sc Ed (Business Education and Accounting) -
University Of Calabar
Calabar Nigeria 01.1997 - 04.2001
Senior Secondary School certificate.(SSCE) - undefined
Baptist High School
Jos, Plateau state 01.1990 - 04.1995
MBA - Business Administration And Management
University of Northampton
UK 04.2001 -
OTHM Level 7 Diploma (QCF) - Strategic Management And Leadership
Metropolitan School of Business And Management
UK 04.2001 -
SA ERP 2005 Human Resource Management - Solution Consultant Human Resource Management
SAP GLOBAL CERTIFICATION
04.2001 -
Skills
Bank Relationship Management
Multitasking
Client Relationship Management
Self Motivation
Audit Support
Stakeholder Communication
Capital Raising
Prioritizing and Planning
Strategy Development
Proactive and Focused
Goal Setting
Sales professional
Interpersonal Communication
Business Development
Interpersonal Skills
Team Building Leadership
Business development expertise
Task Prioritization
Analytical Skills
Accounting management
Know Your Customer
Adaptability
Analytical Thinking
Relationship Building
Problem-solving aptitude
Team building
Staff Management
Customer relationship development
Organizational Skills
Decision-Making
Relationship building and management
Willing to Learn
Problem-solving abilities
Customer Service
Teamwork and Collaboration
Excellent Communication
Professionalproficiency
Chartered institute of Stockbrokers Professional Level II
Personal Information
- Date of Birth: 08/14/78
- Marital Status: Married
References
To be provided on request.
Timeline
Executive Managing Director
Harryfield Educational Services Limited
09.2021 - Current
Executive Director, Business & Product Development
First Ideal Microfinance Bank Limited
12.2017 - 05.2021
Private Banking Relationship Manager
Coronation Merchant Bank
09.2016 - 10.2017
Sales and Marketing Officer
Coronation Merchant Bank
06.2015 - 08.2016
Relationship Officer
Associated Discount House Limited
07.2008 - 06.2015
Head, Business Development and Product
Associated Asset Managers Limited
11.2006 - 06.2008
Teller Captain
City Express bank Plc
01.2004 - 01.2006
Cash management and collections Unit
Access Bank Plc
01.2003 - 12.2003
Cash management and collections Unit
Access Bank plc
01.2002 - 12.2002
MBA - Business Administration And Management
University of Northampton
04.2001 -
OTHM Level 7 Diploma (QCF) - Strategic Management And Leadership
Metropolitan School of Business And Management
04.2001 -
SA ERP 2005 Human Resource Management - Solution Consultant Human Resource Management
SAP GLOBAL CERTIFICATION
04.2001 -
B sc Ed (Business Education and Accounting) -
University Of Calabar
01.1997 - 04.2001
Senior Secondary School certificate.(SSCE) - undefined
Baptist High School
01.1990 - 04.1995
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