Chinonso Cynthia Ike
Owerri,Nigeria
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed internationally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacist Manager
Queen Of Apostles Pharmacy
Owerri, Imo State, Nigeria
01.2021 - Current
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Promoted pharmacy services to patients and medical providers.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Pharmacist Supervisor
Society For Family Health (SFH)
Owerri, Imo State, Nigeria
12.2017 - 04.2020
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Educated patients on proper medication use.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Managed drug and supply inventories.
- Reconstituted oral liquids.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Closely monitored department performance metrics.
- Performed technical processes required to dispense medications to patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Counseled patients regarding proper intake of medications.
- Supervised and coached team of pharmacy technicians and trainees.
- Completed accurate cycle counts, inventory management and will-calls for customers.
Pharmacist Manager
Cottage Hospital
Owani, Enugu State, Nigeria
04.2016 - 04.2017
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Filled and dispensed 86 prescriptions daily.
- Promoted pharmacy services to patients and medical providers.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Pharmacist Intern
National Food And Drugs Administration And Control
Agulu, Anambra State, Nigeria
02.2015 - 02.2016
- Used pharmacy software to enter prescription and insurance information.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Shadowed senior pharmacy staff to learn proper procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted pharmacist in final review of filled prescriptions.
- Provided friendly customer service at drop-off and pick-up counters.
- Counseled patients on new medications and OTC products.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Entered patient information into computer system.
- Discussed medical histories with patients to provide most effective medical advice.
- Performed blood pressure and blood glucose tests on patients.
- Communicated closely with patients, ensuring medical information was kept private.
- Processed orders through insurance and accepted customer payments for balances owed.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Compounded and prepared intravenous products.
- Addressed customer questions regarding refills, insurance EOBs, and status prescriptions filling.
- Identified safety hazards and unsafe practices and notified supervisor of problems.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition and fitness.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Followed department policies, procedures and best practices for pharmacy operations.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
Education
Bachelor of Science - Pharmacy
Nnamdi Azikiwe University (School of Pharmacy)
Agulu, Anambra State10.2014
High School Diploma -
Owerri Girls Secondary School (OGSS)
Owerri, Imo State06.2008
Skills
- Vendor Negotiations
- Prescription dispensing
- Patient counseling
- Accurate dosages
- Medication reviews
- Drug utilization review
- Inventory and restocking
- Team Building
- Multidisciplinary team collaboration
- Loss prevention management
- Hiring and recruitment
- Wellness services
- Immunizations
- Training and mentoring
- Patient education and counseling
- Drug inventory management
- Medication dispensing
- Profit improvements
- Accreditation coordination
- Pharmacy operations management
- Project oversight
Certification
- Faculty of Pharmaceutical Science, Nnamdi Azikiwe University: Immunization/Vaccination Training for Pharmacists, Nov. 2020
- Borscon & Co. Human Capital Developers:
Certificate in Professional Detailing/Selling & Territory Management, Feb. 2020
Certificate in Detailing/Selling & Negotiation Skills, Jul. 2018
- Center For Clinical Care & Research in Nigeria - Imo State, Nigeria:
Certificate in Logistics Management of Health Commodities, Jul. 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Pharmacist Manager
Queen Of Apostles Pharmacy
01.2021 - Current
Pharmacist Supervisor
Society For Family Health (SFH)
12.2017 - 04.2020
Pharmacist Manager
Cottage Hospital
04.2016 - 04.2017
Pharmacist Intern
National Food And Drugs Administration And Control
02.2015 - 02.2016
Bachelor of Science - Pharmacy
Nnamdi Azikiwe University (School of Pharmacy)
High School Diploma -
Owerri Girls Secondary School (OGSS)
- Faculty of Pharmaceutical Science, Nnamdi Azikiwe University: Immunization/Vaccination Training for Pharmacists, Nov. 2020
- Borscon & Co. Human Capital Developers:
Certificate in Professional Detailing/Selling & Territory Management, Feb. 2020
Certificate in Detailing/Selling & Negotiation Skills, Jul. 2018
- Center For Clinical Care & Research in Nigeria - Imo State, Nigeria:
Certificate in Logistics Management of Health Commodities, Jul. 2020
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