NodoubtinGod Udofia
Lagos,Lagos
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Information Technology Specialist
The Church of Jesus Christ of Latter-Day Saints,
Lagos, Lagos
2015.11 - 2020.01
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Troubleshot various incidents related to hardware, networks and software faults.
- Resolved service requests within target timeframes.
- Supported ICS department and MSR, and the facility management with information regarding the state of Computer Systems, hardware's, printers used by each wards and Branches of Lagos Nigeria Yaba Stake.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Coordinated and executed routine hardware and software upgrades.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Documented repairs in log book to maintain accurate records.
- Conducted failure analysis on failed or returned devices.
- Provided security and privacy of networks and computer systems.
- Arranged computers, routers and printer to achieve proper workstation.
- Monitored local network to optimise performance.
- Oriented users to operate new software and computer equipment.
- Configured software and functions following specifications.
- Evaluated hardware, mouses and keyboards to determine performance.
- Maintained optimum levels of IT support to 9 Wards under Lagos Nigeria Yaba Stake.
Volunteer - Information Technology Specialist
Starohic Properties Ltd
Lekki, Lagos
2016.07 - Current
- Prioritised incoming tickets to facilitate maximum efficiency.
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Resolved service requests within target timeframes.
- Coordinated and executed routine hardware upgrades.
- Recommend and purchase computer systems, printers and schedule upgrade software maintenance
- Kept clients well-informed of ticket status.
- Troubleshot various incidents related to hardware, networks and software faults.
- Provide other consulting services as requested
Volunteer - Information Technology Specialist
Jafcon Home Development Ltd
Lagos, Lagos
2014.02 - Current
- Provide technical assistance on office technology used for day in and day out running of business
- Resolved service requests within target timeframes.
- Coordinated and executed routine hardware upgrades.
- Coordinate graphic design, printing and social media consultation.
Information Technology Specialist - Contracted Ser
Hando Digital Print Media - Self Employment
Lagos, Nigeria
2013.03 - Current
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Kept clients well-informed of ticket status.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Resolved service requests within target timeframes.
- Configured software and functions following specifications.
- Documented repairs in log book to maintain accurate records.
- Oriented users to operate new software and computer equipment.
- Arranged computers, routers and printer to achieve proper workstation.
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Troubleshot various incidents related to hardware, networks and software faults.
- Prioritised incoming tickets to facilitate maximum efficiency.
Education
NVQ Level 4 - Life Skills
BYU Pathway Connect
Rexburg 2017.04 - 2018.06
Certificate of Higher Education - Introduction to Cyber Security
NITDA- Cisco Academy
Nigeria 2023.06 -
Soft Skills
Jobberman
Nigeira 2021.06 - 2021.06
Diploma of Higher Education - International Diploma in Human Resources Managment
La Plage MetaVerse
Nigeria 2023.07 - 2023.07
Diploma of Higher Education - Executive Diploma in International Diplomacy and International Relations
La Plage Metaverse
2023.07 - 2023.07
Skills
- Network troubleshooting
- Software issue diagnosis
- Data processing
- Exceptional communicator
- Telecommunications
- Exceptional telephone etiquette
- Application support
- Customer support needs assessment
- Application installations
- Data entry
- Customer service expert
- Hardware diagnosis
- Desktop support
- Technical issues analysis
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Staff education and training
- Troubleshooting proficiency
- LAN aptitude
ADDITIONAL SKILLS
- Customer relationship
- Human Resources Management
- Branding
- Volunteering
- Interpersonal Skills
- Time management & Budgeting
- Project Management
- Graphic Design
- Networking Skills
- Critical Thinking and analysis
- Logical Thinking and Asumption
- Marketing
- Customer-focused
- Leadership
- Team building
- Public relations
- Knowledge of [Software]
- Social media marketing
- Communication skills
- Problem-solving
Languages
English
Intermediate
Certification
- Junior Cybersecurity Technician Training - Ongoing
- Jobberman Softskill, Jobberman
- Website Development, SideHustle/Terrahq - 3months
- Laplage Metaverse - International Volunteering/Global Citizen
Hobbies
Reading, Travelling, Self Development, Critical thinking and Analysis
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Diploma of Higher Education - International Diploma in Human Resources Managment
La Plage MetaVerse
2023.07 - 2023.07
Diploma of Higher Education - Executive Diploma in International Diplomacy and International Relations
La Plage Metaverse
2023.07 - 2023.07
Certificate of Higher Education - Introduction to Cyber Security
NITDA- Cisco Academy
2023.06 -
Soft Skills
Jobberman
2021.06 - 2021.06
NVQ Level 4 - Life Skills
BYU Pathway Connect
2017.04 - 2018.06
Volunteer - Information Technology Specialist
Starohic Properties Ltd
2016.07 - Current
Information Technology Specialist
The Church of Jesus Christ of Latter-Day Saints,
2015.11 - 2020.01
Volunteer - Information Technology Specialist
Jafcon Home Development Ltd
2014.02 - Current
Information Technology Specialist - Contracted Ser
Hando Digital Print Media - Self Employment
2013.03 - Current