NodoubtinGod Udofia
Lagos,Lagos
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Information Technology Specialist
The Church of Jesus Christ of Latter-Day Saints,
Lagos, Lagos
11.2015 - 01.2020
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Troubleshot various incidents related to hardware, networks and software faults.
- Resolved service requests within target timeframes.
- Supported ICS department and MSR, and the facility management with information regarding the state of Computer Systems, hardware's, printers used by each wards and Branches of Lagos Nigeria Yaba Stake.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Coordinated and executed routine hardware and software upgrades.
- Scheduled upgrades and regular maintenance to maintain smooth workflow.
- Documented repairs in log book to maintain accurate records.
- Conducted failure analysis on failed or returned devices.
- Provided security and privacy of networks and computer systems.
- Arranged computers, routers and printer to achieve proper workstation.
- Monitored local network to optimise performance.
- Oriented users to operate new software and computer equipment.
- Configured software and functions following specifications.
- Evaluated hardware, mouses and keyboards to determine performance.
- Maintained optimum levels of IT support to 9 Wards under Lagos Nigeria Yaba Stake.
Volunteer - Information Technology Specialist
Starohic Properties Ltd
Lekki, Lagos
07.2016 - Current
- Prioritised incoming tickets to facilitate maximum efficiency.
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Resolved service requests within target timeframes.
- Coordinated and executed routine hardware upgrades.
- Recommend and purchase computer systems, printers and schedule upgrade software maintenance
- Kept clients well-informed of ticket status.
- Troubleshot various incidents related to hardware, networks and software faults.
- Provide other consulting services as requested
Volunteer - Information Technology Specialist
Jafcon Home Development Ltd
Lagos, Lagos
02.2014 - Current
- Provide technical assistance on office technology used for day in and day out running of business
- Resolved service requests within target timeframes.
- Coordinated and executed routine hardware upgrades.
- Coordinate graphic design, printing and social media consultation.
Information Technology Specialist - Contracted Ser
Hando Digital Print Media - Self Employment
Lagos, Nigeria
03.2013 - Current
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Kept clients well-informed of ticket status.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Resolved service requests within target timeframes.
- Configured software and functions following specifications.
- Documented repairs in log book to maintain accurate records.
- Oriented users to operate new software and computer equipment.
- Arranged computers, routers and printer to achieve proper workstation.
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Troubleshot various incidents related to hardware, networks and software faults.
- Prioritised incoming tickets to facilitate maximum efficiency.
Education
NVQ Level 4 - Life Skills
BYU Pathway Connect
Rexburg 04.2017 - 06.2018
Certificate of Higher Education - Introduction to Cyber Security
NITDA- Cisco Academy
Nigeria 06.2023 -
Soft Skills
Jobberman
Nigeira 06.2021 - 06.2021
Diploma of Higher Education - International Diploma in Human Resources Managment
La Plage MetaVerse
Nigeria 07.2023 - 07.2023
Diploma of Higher Education - Executive Diploma in International Diplomacy and International Relations
La Plage Metaverse
07.2023 - 07.2023
Skills
- Network troubleshooting
- Software issue diagnosis
- Data processing
- Exceptional communicator
- Telecommunications
- Exceptional telephone etiquette
- Application support
- Customer support needs assessment
- Application installations
- Data entry
- Customer service expert
- Hardware diagnosis
- Desktop support
- Technical issues analysis
- Skilled in TCP/IP and WAN
- Hardware upgrades
- Staff education and training
- Troubleshooting proficiency
- LAN aptitude
ADDITIONAL SKILLS
- Customer relationship
- Human Resources Management
- Branding
- Volunteering
- Interpersonal Skills
- Time management & Budgeting
- Project Management
- Graphic Design
- Networking Skills
- Critical Thinking and analysis
- Logical Thinking and Asumption
- Marketing
- Customer-focused
- Leadership
- Team building
- Public relations
- Knowledge of [Software]
- Social media marketing
- Communication skills
- Problem-solving
Languages
English
Intermediate
Certification
- Junior Cybersecurity Technician Training - Ongoing
- Jobberman Softskill, Jobberman
- Website Development, SideHustle/Terrahq - 3months
- Laplage Metaverse - International Volunteering/Global Citizen
Hobbies
Reading, Travelling, Self Development, Critical thinking and Analysis
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Diploma of Higher Education - International Diploma in Human Resources Managment
La Plage MetaVerse
07.2023 - 07.2023
Diploma of Higher Education - Executive Diploma in International Diplomacy and International Relations
La Plage Metaverse
07.2023 - 07.2023
Certificate of Higher Education - Introduction to Cyber Security
NITDA- Cisco Academy
06.2023 -
Soft Skills
Jobberman
06.2021 - 06.2021
NVQ Level 4 - Life Skills
BYU Pathway Connect
04.2017 - 06.2018
Volunteer - Information Technology Specialist
Starohic Properties Ltd
07.2016 - Current
Information Technology Specialist
The Church of Jesus Christ of Latter-Day Saints,
11.2015 - 01.2020
Volunteer - Information Technology Specialist
Jafcon Home Development Ltd
02.2014 - Current
Information Technology Specialist - Contracted Ser
Hando Digital Print Media - Self Employment
03.2013 - Current
Similar Profiles
Vulori BalenaveikauVulori Balenaveikau
Volunteer Music Teacher at Church (The Church of Jesus Christ of Latter Day Saints)Volunteer Music Teacher at Church (The Church of Jesus Christ of Latter Day Saints)
Yohana ArapariYohana Arapari
Global Support Tech Generalist (French/English) at The Church of Jesus Christ of latter-day SaintsGlobal Support Tech Generalist (French/English) at The Church of Jesus Christ of latter-day Saints
Aidan LarsenAidan Larsen
Youth Counselor at Church Of Jesus Christ Of Latter Day SaintsYouth Counselor at Church Of Jesus Christ Of Latter Day Saints
Jared PoulsonJared Poulson
Latter Day Saints Missionary at Church Of Jesus Christ Of Latter Day SaintsLatter Day Saints Missionary at Church Of Jesus Christ Of Latter Day Saints
Nancy Onyinyechi OkonkwoNancy Onyinyechi Okonkwo
Executive Assistant to Operations & Media Directors at Method1 LLCExecutive Assistant to Operations & Media Directors at Method1 LLC