Nnenna Anita Ejioffor
Apaka GRA Onitsha ,Anambra, Nigeria
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Receptionist
Soundmind Hotel Restaurant and Bar
Anambra , Nigeria
12.2022 - 11.2024
- Greeted visitors and clients warmly upon arrival at the front office.
- Check in and check out
- Booking and reservation processes
- Managed incoming calls, directing them to appropriate staff members efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained organized front desk area, keeping supplies stocked and accessible.
- Assisted clients with inquiries, providing information about services offered.
- Implemented filing systems for client records, ensuring confidentiality and accessibility.
- And so on
Customer Service Operator
Soundmind Hotel Restaurant and Bar
Anambra , Nigeria
12.2022 - 11.2024
- Assisted guests with inquiries and provided information about menu items.
- Processed orders efficiently using the restaurant's point-of-sale system.
- Provided accurate information on products and services to customers.
- Maintained up-to-date records of customer interactions and transactions for future reference.
- Upsold additional products or services when appropriate during calls and interactions with customers.
- Answered incoming customer inquiries in a timely and professional manner.
- Followed communication procedures, guidelines, and policies when dealing with customers.
- Utilized computer technology to handle high call volumes in a fast-paced environment.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- And so on
Education
HND - Hospitality Management And Tourism
Federal Polytechnic Nekede Owerri, Imo State
07.2021 - 11.2025
Certified Tailor - Tailoring
Jenny Vee Fashion School
10.2019 - 05.2021
St. Martins De Porress Catholic School
Katsina , Nigeria Computer Operator - Computer Training
ICEC COMPUTER
Katsina , Nigeria 01.2019 - 03.2019
Skills
- Customer service
- Front desk operations
- Booking management
- Communication skills
- Listening skills
- Basic accounting
- File organization
- Hospitality services
- Tailoring
Languages
English
First Language
Igbo, Hausa
Beginner (A1)
A1
References
References available upon request.
Timeline
Front Desk Receptionist
Soundmind Hotel Restaurant and Bar
12.2022 - 11.2024
Customer Service Operator
Soundmind Hotel Restaurant and Bar
12.2022 - 11.2024
HND - Hospitality Management And Tourism
Federal Polytechnic Nekede Owerri, Imo State
07.2021 - 11.2025
Certified Tailor - Tailoring
Jenny Vee Fashion School
10.2019 - 05.2021
Computer Operator - Computer Training
ICEC COMPUTER
01.2019 - 03.2019
St. Martins De Porress Catholic School