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NNEKA JENNIFER KALU
Lagos,Nigeria
Work Preference
Summary
Versatile customer service and administrative professional combining client support, brand activation, digital communication, and records management. Brings strong follow-through in survey feedback, lead tracking, meeting coordination, and documentation, along with practical experience supporting internal operations and external customer relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Metal Manufacturing Nigeria Ltd- Starplus Battery
Lagos, Nigeria
01.2022 - Current
- Cultivated in-depth knowledge of products and services to improve customer service quality. to support customer service efforts.
- Coordinated meetings and customer service tasks to ensure effective communication across teams.
- Supported brand visibility through digital content creation and social media activity using CRM tools.
- Ran direct email marketing and CRM campaigns to connect with key clients and prospects.
- Prepared reports and visual summaries for brand activation and CRM marketing campaigns.
- Researched and updated lead databases to support customer service growth.
- Helped prepare customer engagement proposals and assisted in brand promotion presentations.
Employee Experience / Administrative Manager
Metal Manufacturing Nigeria Ltd- Starplus Battery
01.2020 - 01.2022
- Managed employee satisfaction, motivation, and retention programs, fostering a positive workplace culture.
- Developed and implemented employee engagement strategies aligned with organizational goals.
- Handled employee relations and internal communication, effectively addressing staff concerns to enhance team morale.
- Coordinated recruitment drives and hiring processes, streamlining workforce planning to meet organizational needs.
- Collaborated with the accounts team on payroll documentation, leave management, and employee benefits.
- Supervised administrative staff and delegated responsibilities to ensure operational efficiency.
- Managed executive schedules, travel arrangements, and appointments.
- Oversaw office facilities management and vendor coordination.
- Ensured compliance with labor regulations and internal company policies.
Administrative / Social Media Officer
Smashride E-Hailing
01.2017 - 01.2020
- Managed company social media accounts and communication channels to enhance brand presence.
- Developed strategies to increase online traffic and digital engagement.
- Responded to customer inquiries and monitored online feedback.
- Resolved customer complaints with timely solutions to maintain high satisfaction levels.
- Designed social media layouts including banners and graphics content.
- Supported brand campaigns and communication initiatives.
- Streamlined company documentation processes to enhance workflow. including filing systems and office correspondence.
Client Relations Officer
Tomsey Engineering and Services Limited
01.2016 - 01.2017
- Developed and nurtured relationships with clients and corporate stakeholders to enhance collaboration.
- Generated leads and facilitated sales conversion activities to drive revenue growth.
- Coordinated internal and external communications to ensure message consistency and clarity.
- Conducted customer satisfaction surveys and service reviews.
- Maintained records of bids, tenders, and business proposals.
- Supported office administration and scheduling of meetings
TeleMarketer
Vconnect Nigeria
01.2014 - 01.2016
- Promoted company services through targeted telemarketing and direct client engagement, enhancing client relationships via CRM.
- Generated leads and managed prospective client relationships.
- Enhanced company's CRM presence by optimizing client data management and engagement strategies.
- Managed corporate client accounts and service renewals
- Conducted competitor research and market analysis to identify trends and inform strategic decision-making.
- Now- (Omnibiz Africa)
Education
Bachelor of Arts - English Language & Literature
Abia State University
Abia11-2012
Skills
- Client relationship management
- Lead generation
- Brand activation
- Data management
- Process Optimization
- Microsoft Office proficiency
- Written and Verbal Communication
- Time management
- Attention to detail
- Team Development
- Conflict resolution
- Professional work ethic
LANGUAGES
English (Fluent), Igbo (Fluent)
HONORS & RESEARCH
Research Project: Pidgin English Phrases in Nigeria Abia State University
Timeline
Customer Service Manager
Metal Manufacturing Nigeria Ltd- Starplus Battery
01.2022 - Current
Employee Experience / Administrative Manager
Metal Manufacturing Nigeria Ltd- Starplus Battery
01.2020 - 01.2022
Administrative / Social Media Officer
Smashride E-Hailing
01.2017 - 01.2020
Client Relations Officer
Tomsey Engineering and Services Limited
01.2016 - 01.2017
TeleMarketer
Vconnect Nigeria
01.2014 - 01.2016
Bachelor of Arts - English Language & Literature
Abia State University