Nneamaka Alex-Okenwa
Ikeja,Lagos
Summary
Resourceful Client Relationship and Sales Operations professional with experience across financial services, technology platforms, and customer engagement. Skilled in managing client portfolios, preparing investment and sales documentation, optimizing internal processes, and delivering high-quality support that strengthens retention and revenue growth. Adept at resolving complex technical issues, coordinating cross-functional workflows, and maintaining strong client communication. Brings a blended background of sales support, customer experience, and analytics to drive seamless operations in a fast-paced environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Client Relationship & Sales Support Officer
Coronation Asset Management
Lagos, Nigeria
10.2025 - Current
- Prepare monthly statements, investment letters, and client documentation to support sales and portfolio management activities.
- Engage clients proactively on investment maturities, renewals, and opportunities, improving client satisfaction by 70% and reactivation by 50%.
- Track investment performance and update internal sales records to ensure accuracy and compliance.
- Maintain detailed client and transaction documentation, improving workflow efficiency for sales and coverage teams.
- Collaborate with operations, compliance, and investment teams to ensure seamless execution of client instructions.
- Provide weekly performance updates and maintain the pitch repository with client-facing materials.
- Managed product inventory to ensure timely delivery to customers, improving overall service quality.
Technical Customer Support
Coronation Wealth
Lagos, Nigeria
05.2024 - 09.2025
- Diagnosed and resolved complex app performance issues, API integration challenges, transaction failures, and account access problems, achieving a 95% customer satisfaction score. Guided users through platform functionalities, trading tools, portfolio management, and optimization strategies.
- Worked closely with engineering and product teams to escalate critical issues, creating detailed technical reports that drove platform improvements.
- Developed and maintained knowledge base documentation, including FAQs and troubleshooting guides, to improve support efficiency and resolution time.
- Communicated product updates and feature releases to users, ensuring clients remained informed and equipped to leverage new functionalities effectively.
- Assisted users with KYC verification, security protocols, and adherence to regulatory guidelines, supporting regulatory compliance efforts
Customer Service Representative
Wakanow
Lagos, Nigeria
01.2023 - 03.2024
- Assisted customers with booking flights, hotels, transportation, and tour packages via phone, email, and live chat. Efficiently managed itinerary changes, cancellations, refunds, and rebooking while adhering to company policies.
- Provided expert advice on travel destinations, visa requirements, and travel insurance to enhance customer experience.
- Resolved customer complaints, disputes, and service issues in a timely and professional manner, ensuring high customer satisfaction.
- Maintained accurate records of customer interactions in CRM systems. Stayed updated on travel regulations, safety guidelines, and industry trends to provide accurate information.
Customer Experience Officer
United Bank of Africa (UBA)
Lagos, Nigeria
04.2022 - 12.2022
- Delivered outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various banking services.
- Assisted clients with account openings, transactions, and digital banking solutions.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Collaborated with internal teams to streamline processes and improve response times for customer inquiries and complaints.
- Educated customers on financial products and services, enhancing product awareness and adoption.
Sales Representative
Vento Furniture
Lagos, Nigeria
01.2021 - 04.2022
- Process sales transactions, manage invoicing, and track orders to ensure timely delivery.
- Provide product demonstrations, explain features, and assist customers in making informed purchasing decisions.
- Meet and exceed sales targets by identifying new business opportunities and upselling/cross-selling furniture pieces and accessories.
- Handle customer inquiries, resolve complaints, and ensure a seamless shopping experience.
- Coordinate with the warehouse and logistics teams to ensure timely and accurate deliveries.
- Maintain the showroom's appearance, ensuring furniture displays are well-organized and visually appealing.
Marketing Executive| Front Desk| Radio Host
Wazobia FM
Onitsha, Anambra
07.2018 - 09.2020
- Develop and implement marketing campaigns to promote the radio station, its shows, and events. Identify and engage potential advertisers, sponsors, and partners to generate revenue.
- Build relationships with businesses, agencies, and community organizations for advertising and sponsorship opportunities.
- Monitor market trends, competitor activities, and listener demographics to optimize marketing strategies.
- Work closely with sales, production, and programming teams to align marketing efforts with station goals.
- Greet and assist visitors, clients, and station guests professionally.
- Handle incoming calls, emails, and general inquiries, directing them to the appropriate departments.
- Schedule and coordinate appointments, interviews, and guest appearances for radio programs.
- Maintain visitor logs, station security protocols, and the front desk.
- Provide administrative support, including data entry, filing, and organizing station documents.
Education
Bachelor of Science - Social Work
University of Benin
Benin City, Edo 11.2012 - 08.2016
Skills
- Client Relationship Management
- Cross-Functional Collaboration and Communication
- Investment Documentation & Reporting
- Technical Support & Troubleshooting
- Process Optimization
- CRM Systems & Ticketing Tools
- Sales Operation & Support
Certification
Business Communication - HP Life (10/2024)
Google Digital Skills for Africa: The Fundamentals of Digital Marketing - Google (11/2024)
CISI Certification - In View
Timeline
Client Relationship & Sales Support Officer
Coronation Asset Management
10.2025 - Current
Technical Customer Support
Coronation Wealth
05.2024 - 09.2025
Customer Service Representative
Wakanow
01.2023 - 03.2024
Customer Experience Officer
United Bank of Africa (UBA)
04.2022 - 12.2022
Sales Representative
Vento Furniture
01.2021 - 04.2022
Marketing Executive| Front Desk| Radio Host
Wazobia FM
07.2018 - 09.2020
Bachelor of Science - Social Work
University of Benin
11.2012 - 08.2016