Nnamdi Paschal Okoronkwo
Fadeyi
Summary
Logistics and Operations Professional with extensive experience in dispatch coordination and warehouse supervision. Manages intercity and interstate logistics operations to ensure timely deliveries and resolve issues effectively. Focused on optimizing processes and enhancing client relationships.
Overview
5
5
years of professional experience
Work History
Logistics Officer
Party Props, Naija
Oshodi
07.2025 - Current
- Supervise and assign delivery riders, improving on-time delivery rate by 30%
- Reduced delivery complaints by 25% through proactive tracking and customer updates
- Resolved 90% of delivery-related issues within 24 hours
- Improved dispatch record accuracy to 99% through proper tracking and documentation
- Strengthened customer satisfaction by maintaining consistent communication throughout delivery cycle
- Coordinated execution of logistics operations to ensure timely and efficient deliveries.
- Coordinate dispatch of 20+ daily orders across intercity and interstate routes
- Maintained accurate records and documentation related to shipping activities.
- Directed team activities by prioritizing tasks and providing guidance to enhance operational flow.
Operation Supervisor
ABC LOGISTICS
Oshodi
12.2024 - 05.2025
- Supervised daily terminal operations handling 100+ shipments per shift
- Reduced operational errors by 20% by implementing quality control checks
- Improved service efficiency by standardizing SOPs across all shifts
- Resolved escalated customer complaints, maintaining 95% issue resolution rate
- Ensured 100% compliance with company safety and operational policies
- Led, mentored, and guided team members to foster collaborative work environment
- Implemented business strategies that increased revenue and targeted new markets
Front Desk Officer /Teller
ABC LOGISTICS
Fadeyi
01.2023 - 06.2024
- Resolved customer complaints to uphold brand image and enhance guest loyalty.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Trained new staff on front desk protocols and systems.
- Oversaw cash and credit card payment transactions at the front desk.
- Processed customers transactions using pos machine.
- Managed front desk operations to provide customer service.
- Prepared deposits for bank runs at end of business day.
- Kept accounts in balance and ran daily reports to verify totals.
- 100% inspections of items (Documents and light parcels) to be contracted on waybill.
- Booking of waybills on cargo simply (documents and light parcels or through assessment advice).
- Ensured proper tagging and marking of waybills to facilitate smooth logistics operations.
- Resolved customer complaints promptly and followed-up to verify restored satisfaction.
Warehouse Supervisor
ABC LOGISTICS
Fadeyi
04.2022 - 01.2023
- Supervised daily warehouse operations and ensured compliance with safety standards.
- Supervised loading and unloading of shipments, ensuring timely processing and adherence to safety standards.
- Coordinated shipping and receiving activities, enhancing overall workflow efficiency.
- Used warehouse management software to reconcile daily inventory.
- Maintained accuracy in daily operations, directly contributing to error reduction in inventory management.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Ensure that all waybills loaded into the truck /bus are updated real time on cargo simply software.
- Communicated updates on loaded items and any problems to management, facilitating prompt resolution.
Receiving/ Delivery /Dispatch Officer
ABC LOGISTICS
Fadeyi
01.2022 - 01.2023
- Coordinated daily dispatch operations to ensure timely deliveries.
- Executed receipt and delivery of shipments through cargo simply software, ensuring accuracy and timeliness.
- Delivered the correct shipments to customers after verifying details.
- Utilized tracking software to monitor shipment progress and routes.
- Resolved scheduling conflicts to uphold on-time delivery commitments and streamline operations.
- Utilized GPS tracking technology to monitor the location of vehicles in real time.
- Compiled and submitted detailed reports on dispatch activities for supervisor review, enhancing operational transparency.
Biology/Computer Teacher (NYSC)
UNITY COMPREHENSIVE HIGH SCHOOL
Onitsha
01.2021 - 01.2022
- Created engaging lesson plans for computer science, fostering student interest and understanding of key concepts.
- Strengthened digital literacy by integrating technology into lessons, enhancing students' tech skills and knowledge.
- Increased classroom engagement by implementing interactive teaching methods, including group projects and hands-on activities.
- Alternated formal and informal teaching methods to enhance student engagement.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Assessed student progress through quizzes and projects consistently.
- Enhanced literacy skills with targeted reading programs.
Education
Deploma - Software Engineering (Backend Engineer)
Alschool Africa
Lagos, Nig04.2025
Bachelor of Science - Botany & Biotechnology
Imo State University
Owerri, Imo State, Nigeria09.2018
Skills
- Logistics expertise
- Logistics coordination
- Shipment monitoring
- Warehouse operations
- Customer relations
- Dispatch coordination
- Technology proficiency
- Problem-solving aptitude
- Attention to detail
- Multitasking
- Team leadership
- Conflict resolution
Hobbies and Interests
- Impacting knowledge
- Interacting with people
- Learning
- Researching for continuous growth
References
Available on request
Timeline
Logistics Officer
Party Props, Naija
07.2025 - Current
Operation Supervisor
ABC LOGISTICS
12.2024 - 05.2025
Front Desk Officer /Teller
ABC LOGISTICS
01.2023 - 06.2024
Warehouse Supervisor
ABC LOGISTICS
04.2022 - 01.2023
Receiving/ Delivery /Dispatch Officer
ABC LOGISTICS
01.2022 - 01.2023
Biology/Computer Teacher (NYSC)
UNITY COMPREHENSIVE HIGH SCHOOL
01.2021 - 01.2022
Deploma - Software Engineering (Backend Engineer)
Alschool Africa
Bachelor of Science - Botany & Biotechnology
Imo State University