Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Nnamdi Promise Sibigem

Portharcourt
Nnamdi Promise Sibigem

Summary

Detail-oriented Virtual Assistant and Customer Support Specialist with years of experience supporting business operations, managing administrative workflows, and resolving customers inquiries with professionalism. Skilled in Managing schedules, Adapt in using CRM tools, Email management systems and Communication software to ensure smooth daily operations.

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Overview

6
years of professional experience
1
Certification

Work History

Pintle Solutions

Email Marketing Specialist
10.2025 - Current

Job overview

  • Devised data visualization dashboards to make complex data more accessible to stakeholders.
  • Created customized marketing materials to increase product awareness.
  • Established and managed relationships with external data providers and research vendors.
  • Researched and evaluated potential new markets and products.
  • Collaborated with cross-functional teams to develop and implement market research strategies.

Freelance

Virtual Assistant
01.2023 - 01.2024

Job overview

  • Supported daily business operations by managing inbox, scheduling meetings, and organizing digital files
  • Assisted with online research, report updates, and Data Entry
  • Provided proactive customer follow-ups to ensure smooth service delivery
  • Improved workflow efficiency through the use of automation tools and CRM systems.

Opay Nigeria Enugu

Customer Support Representative
05.2020 - 01.2021

Job overview

  • Responded to customer inquiries via phone, Whatsapp and email with fast and friendly service.
  • Resolved issues efficiently, ensuring customer satisfaction and retention
  • Collaborated with team members to enhance customer service processes
  • Used CRM tools to track support tickets and escalate issues when needed
  • Resolved complaints by actively listening and offering clear solutions
  • Achieved an average of 95% customer satisfaction rating
  • Provided product onboarding assistance to new customers

Education

Institute of Management and Technology(IMT)

Higher National Diploma from Corporative Economics and Management

University Overview

Digital Witch Support Community
Lagos, Nigeria

No Degree from In Demand IT Skills Training
08-2025

University Overview

The Training emphasizes on a broad set of professional and technical skills, including:

  • Virtual Assistance & Customer Service
  • Technical Support & Technical Sales
  • Telemarketing, Email Marketing, Lead Generation
  • Account & Calendar Management
  • Workflow Automation & Project Management Tools
  • Cold/Warm Calling & Appointment Scheduling
  • Telehealth & Credentialing
  • Airbnb & Itinerary Management
  • CRM (Customer Relationship Management)
  • Remote Platforms (Upwork, etc.)
  • Continuous Improvement & Support

Skills

  • Calendar & Email Management
  • Data Entry and File management
  • Google Workspace & Microsoft Office
  • CRM Tools (HubSpot, Freshdesk, Salesforce)
  • Social Media Support
  • Virtual assistance and Administrative support
  • Problem Solving
  • Time Management
  • Hubspot
  • Trello
  • Zoom
  • Canva
  • Microsoft Excel
  • Google Sheets
  • Slack
  • Whatsapp Business
  • Zendesk
  • Marketing automation

Accomplishments

Accomplishments
  • Recognized for excellent professionalism and customer empathy
  • Improved response time by managing support messages more efficiently

Certification

Digital witch IT Support Training

Timeline

Email Marketing Specialist
Pintle Solutions
10.2025 - Current
Virtual Assistant
Freelance
01.2023 - 01.2024
Customer Support Representative
Opay Nigeria Enugu
05.2020 - 01.2021
Institute of Management and Technology(IMT)
Higher National Diploma from Corporative Economics and Management
Digital Witch Support Community
No Degree from In Demand IT Skills Training
Nnamdi Promise Sibigem