Nnaemeka Malachi Agu
25 Epitome clinic, Gwagwalada/ Kuje Road
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
Federal Airport Authority (FAAN) Sami Court Hotel
FCT Abuja, Nigeria
01.2025 - Current
- Supervised front office operations, providing leadership to a team of receptionists and administrative staff.
- Handled customer complaints, resolving issues promptly to maintain high levels of guest satisfaction.
- Organised and allocated rooms to guests, preventing double bookings.
- Analysed customer feedback, identifying areas for improvement in service delivery.
Technical Assistant
Federal Airport Authority of Nigeria (FAAN)
FCT Abuja, Nigeria
12.2023 - 12.2024
- Managed technical equipment setup for events and conferences, ensuring seamless operational functionality.
- Analysed system performance, recommending upgrades to boost productivity and reduce downtime.
- Set up and configured computers, printer and machinery for staff to acquire accessibility to resources, manage workstation and optimise workflow.
Education
Diploma of Higher Education - Cybersecurity
Professional Diploma In Cybersecurity at Base Uni
Abuja, Nigeria01-2023
Diploma of Higher Education - Mathematics Education
NCE Certificate From FCT College Of Education
Abuja, Nigeria01-2022
Skills
- Customer relationship management
- Technical training
- Systems analysis
- Project support
- Computer setup
- Problem solving
- Conflict resolution
- Leadership development
- Microsoft Word and Excel
- Customer Service
- Continuous improvement mindset
- Strategic thinking
- Hardware Maintenance
- Data collection and analysis
- Patient and persistent
Languages
English
Proficient
C2
Timeline
Front Office Supervisor
Federal Airport Authority (FAAN) Sami Court Hotel
01.2025 - Current
Technical Assistant
Federal Airport Authority of Nigeria (FAAN)
12.2023 - 12.2024
Diploma of Higher Education - Cybersecurity
Professional Diploma In Cybersecurity at Base Uni
Diploma of Higher Education - Mathematics Education
NCE Certificate From FCT College Of Education