Front Office Supervisor
Federal Airport Authority (FAAN) Sami Court Hotel
FCT Abuja, Nigeria
01.2025 - Current
- Supervised front office operations, providing leadership to a team of receptionists and administrative staff.
- Handled customer complaints, resolving issues promptly to maintain high levels of guest satisfaction.
- Organised and allocated rooms to guests, preventing double bookings.
- Analysed customer feedback, identifying areas for improvement in service delivery.