NNAEMEKA VICTOR
Sales
Summary
Highly accomplished sales professional with a proven track record of delivering outstanding results. Successfully acquired a substantial number of new customers, effectively managing revenue streams that resulted in a noteworthy 25% increase in annual sales. Demonstrates a consistent ability to maintain robust account relationships, contributing to an impressive 90% client retention rate. Diligently monitors competitors and conducts thorough market research, ensuring adaptability and success in dynamic environments. Possesses exceptional negotiation skills and proficiency in program management, facilitating successful deals and projects throughout the career.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
Work History
Senior Sales Manager
SeamFix
01.2023 - Current
- Generated and nurtured leads resulted in a 40% increase in the qualified pipeline within the first six months.
- Successfully managed sales activities, achieving 120% of the sales targets for the fiscal year.
- Designed and implemented a strategic business plan that expanded the customer base by 25% and increased market share by 15%.
- Worked collaboratively with stakeholders to appoint channel partners, managing their KPIs and increasing partner-generated revenue by 30%.
- Owned and managed recruitment processes, resulting in a high-performing sales team that consistently exceeded targets.
- Established and maintained strong customer and channel partner relationships, leading to a customer satisfaction rate of 90%.
- Answered RFPs and prepared sales proposals, resulting in a 25% increase in the conversion rate of proposals to closed deals.
- Presented sales, revenue, and expenses reports, providing realistic forecasts that contributed to accurate financial planning.
- Achieved a 20% reduction in the sales closure cycle through strategic discussions with stakeholders and decision-makers.
Head of Business Development
ConnexOne
Lagos
09.2020 - 06.2022
- Constructed retention and growth strategies, leading to a 20% increase in client retention and a 15% expansion of the business pipeline.
- Closed opportunities with senior-level executives, achieving a 30% increase in high-value deals.
- Utilized account planning and time management tools to drive revenue, consistently meeting and exceeding assigned quotas.
- Collaborated with internal resources and external networks to prioritize and penetrate key accounts, resulting in a 25% growth in key account revenue.
- Developed new business and long-term account opportunities through prospecting and cold calling, contributing to a 20% increase in the client base.
- Built strong business relationships with clients through face-to-face meetings and video conferencing, resulting in a 95% satisfaction rate.
- Achieved annual revenue goals for accounts, leading to 110% total goal attainment.
- Evidenced activity in CRM to generate accurate forecasts and sales activity reports for executive leadership.
- Uncovered prospect mission-critical priorities and presented solutions, exceeding sales metrics and KPIs by 15%.
- Coordinated and implemented marketing plans, resulting in a 25% increase in new business opportunities.
- Managed a sales team to consistently achieve growth and hit sales targets, leading to a 20% improvement in team performance.
- Monitored costs, competition, and supply and demand to establish and adjust selling prices, ensuring profitability and market competitiveness.
Senior Regional Account Manager
Ameyo
Lagos
07.2016 - 08.2020
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Reviewed operational records and reports to project sales, resulting in a 15% increase in regional sales within the first year.
- Prepared budgets, approved budget expenditures, and ensured cost-effective management, achieving a 10% reduction in unnecessary expenses.
- oversaw regional and local sales managers and staff, leading to a 20% improvement in team performance and sales targets.
- Conferred with department heads to plan advertising services, securing information on equipment and customer specifications, resulting in targeted marketing campaigns and a 25% increase in customer engagement.
- Monitored customer preferences to determine the focus of sales efforts, achieving a 30% increase in customer satisfaction and repeat business.
- Developed the sales team through motivation, counseling, and product knowledge education, resulting in a 15% improvement in overall product knowledge and sales effectiveness.
- monitored costs, competition, and supply and demand to establish and adjust selling prices, ensuring competitive pricing and maintaining profitability.
- Resolved customer complaints regarding sales and service, maintaining a customer complaint resolution rate of 95%.
- Analyzed trends and results to determine annual unit and gross-profit plans, contributing to a 20% increase in annual gross profit.
- considered statistics and expenditures to assess the marketing potential of new and existing store locations, leading to the successful opening of three new stores with a 25% increase in revenue.
Technical Sales Manager
Outcess Solutions
Lagos
03.2015 - 06.2016
- Reviewed operational records and reports to project sales, leading to a 10% increase in overall sales and profitability.
- Monitored customer preferences to determine the focus of sales efforts, resulting in a 20% increase in customer satisfaction and repeat business.
- Managed a sales team to consistently achieve growth and hit sales targets, contributing to a 15% improvement in team performance.
- Represented the company at trade association meetings to promote products, expanding the network and leading to a 30% increase in new partnerships.
- Resolved customer complaints regarding sales and service, maintaining a customer complaint resolution rate of 95%.
- Franchised dealers to stimulate interest in the establishment and expansion of leasing programs, resulting in a 25% increase in program participation.
- Analyzed trends and results to determine annual unit and gross-profit plans, contributing to a 20% increase in annual gross profit.
IT Manager
Outcess Solutions
07.2012 - 02.2015
- Approved all systems charts and programs prior to implementation
- Prepared and reviewed operational reports and project progress reports
- Recruited, hired, trained and supervised staff or participated in staffing decisions
- Developed computer information resources, providing for data security and control, strategic computing and disaster recovery
- Assigned and reviewed work of systems analysts, programmers and other computer-related workers
- Provided users with technical support for computer problems
- Evaluated organization's technology use and needs and recommended improvements to hardware and software
- Stayed abreast of advances in technology
- Planned to plan and coordinate project activity
- Met with department heads, managers, supervisors and vendors to solicit cooperation and resolve problems
- Managed backup, security and user help systems
- Consulted with users, management, vendors and technicians to assess computing needs and system requirements
- Adhered to quality and service standards to support operational goals.
IT Technical Support Specialist
Outcess Solutions
03.2011 - 07.2012
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance own job skills and knowledge
- Inspected equipment and read order sheets to prepare for delivery to users
- Conducted office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Oversaw daily performance of computer systems
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Developed training materials and procedures, and train users in proper use of hardware and software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities.
Customer Success Manager
Nigerian Communications Commission
Lagos
11.2009 - 03.2011
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests, resulting in a 15% increase in operational efficiency.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement, leading to a 10% improvement in overall goal attainment.
- Executed productivity benchmarks across departments to maximize company revenue, achieving a 20% increase in revenue per customer.
- Addressed and resolved client or customer inquiries, fostering superior standards of service, and maintaining a customer satisfaction rate of 95%.
- Led and directed team members on effective methods, operations, and procedures, resulting in a 25% improvement in team performance.
- developed the existing team into a high-productivity, results-oriented unit through creative initiatives, contributing to a 30% increase in customer success metrics.
- Implemented and developed operational standards, policies, and procedures, ensuring consistency and efficiency in service delivery.
- Conducted quality, timely performance feedback and performance appraisals, leading to a 20% improvement in individual and team performance. Education
Sales Development Representative
Airtel (Formerly Zain)
Lagos
08.2009 - 11.2009
- spearheaded outbound prospecting efforts, resulting in a 30% increase in qualified leads within the first quarter.
- developed and implemented a targeted outreach strategy, leading to a 25% increase in scheduled demos with key decision-makers.
- Collaborated with the sales team to qualify and nurture leads, resulting in a 15% improvement in lead-to-opportunity conversion rates.
- Utilized CRM tools to track and analyze lead engagement, ensuring timely follow-up and increased efficiency in the sales pipeline.
- consistently exceeded monthly quotas, achieving a 120% target in the last fiscal year.
Education
High School Diploma -
College of The Immaculate Conception
01.1993 - 12.1999
B.Eng - Electrical Electronics Engineering
Enugu State University of Science And Technology
Enugu State 02.2001 - 08.2006
Skills
Direct sales
Sales techniques
Rapport and relationship building
Business strategy and development
Team leadership and coaching
Forecasting and sales activity reporting
Marketing coordination and implementation
Cost monitoring and pricing strategy
Regional sales management
Customer-focused sales strategies
Brand-building strategies
Performance tracking and evaluations
Business growth and retention
Certification
Microsoft certified Professional (MCP)
Timeline
Senior Sales Manager
SeamFix
01.2023 - Current
Head of Business Development
ConnexOne
09.2020 - 06.2022
Senior Regional Account Manager
Ameyo
07.2016 - 08.2020
Technical Sales Manager
Outcess Solutions
03.2015 - 06.2016
Ameyo certified professional
06-2013
IT Manager
Outcess Solutions
07.2012 - 02.2015
Microsoft certified Technology Specialist (MCTS)
10-2011
Microsoft certified Professional (MCP)
08-2011
Microsoft certified IT Professional (MCITP)
08-2011
IT Technical Support Specialist
Outcess Solutions
03.2011 - 07.2012
Customer Success Manager
Nigerian Communications Commission
11.2009 - 03.2011
Sales Development Representative
Airtel (Formerly Zain)
08.2009 - 11.2009
B.Eng - Electrical Electronics Engineering
Enugu State University of Science And Technology
02.2001 - 08.2006
High School Diploma -
College of The Immaculate Conception
01.1993 - 12.1999