Nnaemeka Eke
Lagos,Nigeria
Summary
A commercially driven and people-focused professional who thrives at the intersection of sales, customer experience, and operational leadership. Known for building strong client relationships, identifying growth opportunities, and leading teams to deliver consistent business results. Brings a practical, hands-on approach to improving service delivery, driving customer satisfaction, and supporting revenue growth in fast-paced environments. Strong communicator with a natural ability to influence, organize, and solve problems while keeping both customers and business goals aligned.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Operations manager
Sena Hotel
Lagos, Nigeria
2023.10 - Current
- Directed daily hotel operations across guest services, front office, and staff coordination to ensure efficient service delivery and guest satisfaction.
- Analyzed market trends and supported sales initiatives to improve occupancy, customer retention, and brand visibility.
- Led and supervised team of 30+ employees, maintaining high productivity, discipline, and service standards.
- Monitored team performance using KPIs and implemented strategies to improve operational efficiency and customer experience.
- Managed inventory control, loss prevention, and facility improvements to support smooth operations and service quality.
- Fostered growth-oriented work environment by encouraging teamwork, innovation, and continuous improvement.
Sales Management Agent
Eldeco Mode International Agency, LTD.
Lagos
2024.01 - 2025.08
- Built and maintained strong client relationships, supporting 50+ client interactions, repeat business and customer loyalty.
- Assisted clients with property leasing decisions by identifying needs and recommending suitable options.
- Negotiated rental agreements and handled 40+ client inquiries to ensure smooth and efficient transactions.
- Handled contracts, closing documents, and administrative processes with 100% accuracy and confidentiality.
- Collaborated with internal teams to improve service delivery and operational efficiency while maintaining positive client relationships.
Education
Bachelor of Social Sciences - Business Administration
Babcock University
Ogun state, Nigeria 2020.09 - 2023.07
New Horizon Certification, Project Management & E-CRM
Babcock University
Ogun State 2022.09 - 2023.07
Skills
- Sales Strategy & Business Development
- Client Relationship Management
- Team Leadership & Staff Supervision
- Revenue Growth & Customer Retention
- Negotiation & Closing Techniques
- KPI Monitoring & Performance Improvement
- Customer Experience Management
- Operations & Administrative Coordination
- Problem Solving & Decision Making
- CRM Systems & Data Management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Adobe Creative Cloud
Certification
- New Horizon Certification Microsoft Office Word and Excel 2016. EC-Council: Customer Relationship management and Project Management.
- National Youth Service Corps (NYSC) Certificate
Languages
English
Advanced
CORE PROFICIENCIES
- Ability to respond to resolve client issues in a timely manner to address problems to maintain existing client relationships
- Ability to deliver results in a fast-paced, dynamic environment
- Ability to conduct business professionally and develop strong working relationships with internal customers, all levels of management and other stakeholders
- Delivers first class customer experiences by answering questions, troubleshooting issues, and providing information in response to concerns and requests
- Effective communication tactics and techniques using traditional and web-based channels
- Strong organizational, administrative, continuous improvement and problem-solving skills
- Excellent ability to multi-tasks and perform well under pressure
- Strong attention to detail, initiative-taking and collaboration skills
- Strong interpersonal, written and oral communication skills
- Expert proficiency in MS Suite (Microsoft Excel, Word, Outlook, PowerPoint, Teams), Adobe Creative Cloud
Timeline
Sales Management Agent
Eldeco Mode International Agency, LTD.
2024.01 - 2025.08
Operations manager
Sena Hotel
2023.10 - Current
New Horizon Certification, Project Management & E-CRM
Babcock University
2022.09 - 2023.07
Bachelor of Social Sciences - Business Administration
Babcock University
2020.09 - 2023.07