Summary
Overview
Work History
Education
Skills
Nationality
Timeline
NNADIEBUBE ORIZU

NNADIEBUBE ORIZU

Summary

Mechanical Engineering graduate with over 5 years of extensive background of practical experience utilizing superior communication skills and technical writing to build meaningful, trusting relationships that exceed client demands. Self-motivated with a proven track record of successful project management and producing quality outcomes through leadership and team motivation providing first-class results in line with stringent targets and deadlines.

Overview

10
10
years of professional experience

Work History

Project Coordinator

BT Group
09.2022 - Current
  • Streamlined project processes by implementing efficient coordination strategies, resulting in timely completion of tasks.
  • Enhanced team collaboration with effective communication and regular status updates on project progress.
  • Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
  • Improved overall team performance by providing guidance, training, and support to junior staff members.
  • Facilitated meetings between team members and stakeholders to establish clear expectations and maintain alignment throughout the duration of the project.
  • Created job files for each project and maintained current data in each file.

Customer Service Representative

Capita
05.2022 - 08.2022
  • Managed 20+ daily calls, taking orders and escalated cancellations working from home with AWS and Microsoft teams, Sharepoint, Outlook etc
  • Answered incoming telephone calls from customers and detailed initial queries while building rapport with new and existing customers, boosting client retention rate.
  • Logged customer information and data in secure systems, maintaining GDPR compliance by adhering strictly to policies and procedures for continued company compliance.
  • Employed active listening and product expertise to upsell new products to customers, capturing significant increases in add-on sales.
  • Consistently achieved service rating targets, managing customer enquiries with personalized care and attention.

Mechanical Engineer

Federal Airport Authorities Of Nigeria
07.2018 - 02.2022
  • Collaborated closely with higher management and cross-site teams on the implementation of solutions to improve Airport operation.
  • Supervision and maintenance of Airport equipment and systems in use for daily operation in the Airport in compliance with design specifications and safety standards over 2years.
  • Created monthly reports on the condition of the airport equipment using Microsoft word, excel and power BI.
  • Provided technical direction to engineers, designers and technicians across multiple high-value projects and initiatives.
  • Provided technical direction to technicians overseeing quality control, maintenance and repairs across multiple high-value projects and initiatives.

Project Officer

Knight Frank LLP
07.2018 - 11.2018
  • Taking accurate measurements and calculations of the land use of over 1500 properties to standard.
  • Improved operations by generating project status reports and identifying issues for corrective action with project members.
  • Contributed to risk and issue management through risk assessment and strategic planning, effectively maintaining strict project timelines.
  • Traveled door-to-door in assigned communities and requested participation in census interviews, clearly explaining process and information gathering and proper data collation.
  • Contacted interviewees via phone calling to rectify survey issues and ask follow-up questions.

Automotive Technology Instructor

Peugeot Automobile Nigeria
01.2017 - 12.2017
  • Supervised on-the-job training for over 150 Vocational students to demonstrate methods, procedures and techniques developing them into successful technicians..
  • Consulted with various industry professionals to gather requirements and identify information or skills to cover.
  • Integrated new technology used by employers, teaching students important tools and tricks for optimum use.
  • Delivered lectures and organised discussions to boost student knowledge and competence.
  • Maintained course records covering attendance, participation and grades.

Shop Floor Assistant

Stallion Motors
07.2016 - 10.2016
  • Performed 5km-20km servicing on vehicles with little or no supervision after a short period of training.
  • Discovered vehicle faults using scanning software Consult III, explained product benefits maximizing customer engagement while driving sales.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Carried out documentation and filing of the job cards used for record-keeping on vehicle maintenance history using Microsoft word, Excel and Power-point.
  • Addressed customer enquiries and concerns, facilitating decision-making and minimizing hesitation.

Industrial Trainee

Nigerdock PLC-FZE
01.2014 - 07.2014
  • Collaborated with various teams of mechanical engineers with 15+ years of experience on current company projects.
  • Assisted drafters in reviewing and interpreting engineering blueprints and drawings using P & ID and in developing structural designs using computer-assisted design AutoCAD software.
  • Observed the designed steel rolled, machined parts and sheet metal parts in 3-D CAD using heavy Equipment e.g a rolling machine and CNC machines.
  • Filling & updating mechanical drawings and spreadsheets and producing timely reports of the 3 ongoing projects using Microsoft office packages.

Education

Bachelor of Engineering - Mechanical Engineering

Covenant University, Nigeria
05.2016
  • Bachelor's Degree in Mechanical Engineering
  • Member of Nigerian Institution Of Mechanical Engineers

( NIMECHe)

  • Mechanical Engineering Trainee, NigerDock PLC, Completed 2013

Skills

  • Strong Mechanical Engineering Background
  • Professional & consistent use of software like Microsoft Word, Excel, Sharepoint, Power BI), MS Teams, private company software for tailored use in meetings and presentation
  • Experience working in Multifunctional & Diverse teams
  • Great intercommunication, problem solving and verbal communication skills
  • Client expectation management and negotiation skills
  • Data analysis and business research skills
  • Continuous Improvement
  • Project management and coordination
  • Complex problem solving
  • Product and service knowledge
  • Analytical research and self development
  • Time management and detailed work ethic

Nationality

Irish Citizen

Timeline

Project Coordinator - BT Group
09.2022 - Current
Customer Service Representative - Capita
05.2022 - 08.2022
Mechanical Engineer - Federal Airport Authorities Of Nigeria
07.2018 - 02.2022
Project Officer - Knight Frank LLP
07.2018 - 11.2018
Automotive Technology Instructor - Peugeot Automobile Nigeria
01.2017 - 12.2017
Shop Floor Assistant - Stallion Motors
07.2016 - 10.2016
Industrial Trainee - Nigerdock PLC-FZE
01.2014 - 07.2014
Covenant University - Bachelor of Engineering, Mechanical Engineering

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