Nkiruka Elizabeth Ibeneme
Port-harcourt
Summary
A confident and seasoned Supply Chain/logistics, Customer Service, and operations professional with over 5 years experience. Adept at successfully taking on routine and complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with a history of streamlining administrative, customer service, as well as supply and logistics operations. This includes full spectrum general management of office practices & procedures, procurement & distribution, transport and fleet management, as well customer & vendor management . Talented in line management and schedule coordination, working with cross functional team(s) to drive efficient day-to-day operations and practices with the aim of optimizing performance and meeting set Organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Events and Supply Chain Manager
Sundry Foods Limited
Port-Harcourt
03.2019 - Current
- Negotiated terms of contracts, policies and deadlines with suppliers and vendors towards cutting products sourcing rates, thereby maximizing revenue and profit goals.
- Built and manage over 25 supplier relationships with contacts to mitigate risk, obtain best pricing, and establish effective purchasing arrangements with vendors and customers alike.
- Managing and supervising activities leading to optimum event services delivery, towards meeting and exceeding revenue and profit objectives.
- Collaborated and assisted with Head of Supply Chain and General Manager Catering in ensuring procurement expediting process and tracking goods/commodities
- Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
- Managed and strengthened existing inventory management tools & practices in place to minimize losses, damages and overstocking rates generally
- Collaborate in establishing inventory targets, stock level, risk mitigation targets and managed flexibility strategy to optimize inventory.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed and trained drivers to manage time efficiently, leading to improved overall delivery scheduling, and overall on-the-job performance
- Managed and coordinated logistics assets and arrangements for timely and cost-effective dispatch of goods and supplies.
- Deployed logistics systems and outsourced transportation where and when necessary to maximize efficiency, cost and benefit.
- Ensured road worthiness and maintenance of of vehicles and real time tracking of vehicle related costs; including fuel consumption, and allocation.
- Line managed 10 man team of Assistants, Drivers, and Janitors to ensure seamless day to day running and operations.
- Maintaining documents and filing system in line with laid down procedures
Administrative Officer
Adadisa Intergrated Services
Port-Harcourt
08.2017 - 02.2019
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- In Charge of Front desk office tasked with answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managing requisition, supply, and stock levels in to ensure zero stock-out and seamless business operations.
- Oversaw office inventory activities by ordering, receiving, stocking and distribution
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas, took minutes of meetings to archive proceedings and planned office events.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of logistics, janitorial, and security personnel.
- Managed files and records for Managing Director and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assisted in Identifying and selecting vendors/suppliers towards provision of essential quality business supplies, and achieving optimum cost saving at same time.
- Assisted in Building supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
Front Office/Customer Service Executive 1
Fglobal Properties Limited
Port-Harcourt
01.2017 - 06.2017
- Entered customer interaction details in Company's Customer enterprise portal to track requests, concerns , problems, and record solutions proffered, as well as update profile information for record and reference purposes.
- Performed purchasing and supply duties for all departments monthly and whenever its required.
- Courteously engage and attend to questions/enquiries, concerns, and needs of both Walk-in/Online existing and prospective Customers
- General management and supervision of front Office.
- Scheduling meeting and appointments, minutes taking/drafting, Reporting, and document filing and control functions.
- Escalating Clients/customers issues to other departments for prompt follow up, and resolution where and when necessary.
- Directed team of front desk and call centre officers to enhance across-the-board customer support and better meet company service demands.
- Communicated corporate objectives across all department through regular correspondence and scheduled status updates.
- Performed purchases and supply duties for all departments monthly and whenever its required.
- Relayed updates to senior team members and clients.
Customer Service/Retail Sales Executive
Smile Communications Nigeria Limited
Port-Harcourt
02.2014 - 11.2016
- Educating, enlightening, and sales of prospective and existing customers about the firm's products and services.
- Strengthened merchandising and promotional strategies, as well as support inventory and stock availability to drive customer engagement and boost sales.
- Attending to Customers enquiries, issues, concerns, and proffering solutions to these where and when necessary.
- Manage clients profile and accounts, and prescribing the product better suited for their needs, Wants and usage.
- Escalating issues to the appropriate departments when necessary and ensuring it is duly attended to and resolved.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Drafting and assessing sales metrics and reports to identify purchasing patterns and habits, feedback and issues, as well as disseminating correspondence and information .
- Strengthened merchandising and promotional strategies, as well as support inventory and stock availability to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
Education
B.Arts - International Studies and Diplomacy
University Of Benin
Benin-City, Edo State, Nigeria10.2011
High School Diploma -
Oredo Girls Secondary School
Benin-City, Edo State07.2006
Skills
- Negotiation
- Procurement
- Logistics & Transport
- Customer Service
- Events coordination
- Inventory Management
- Superb Communication skills
- Vendor Management
- Trouble shooting
- Time Management
Certification
Diploma in Customer Service
Introduction to Public Relations
Productivity Essentials with Office 365
Certifications and Training
1. Leadership and Management Development Programme
2. Procurement and Logistics Certificate
3. Introduction to Public Relations
4. Certificate in Events Management
4. Diploma in Customer Service
5. Microsoft Productivity Essentials
Timeline
Events and Supply Chain Manager
Sundry Foods Limited
03.2019 - Current
Administrative Officer
Adadisa Intergrated Services
08.2017 - 02.2019
Front Office/Customer Service Executive 1
Fglobal Properties Limited
01.2017 - 06.2017
Customer Service/Retail Sales Executive
Smile Communications Nigeria Limited
02.2014 - 11.2016
B.Arts - International Studies and Diplomacy
University Of Benin
High School Diploma -
Oredo Girls Secondary School
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