NKEZE MARTINS NNAMDI

Impact:
Played a key role in expanding Canza Finance’s institutional footprint, unlocking new revenue opportunities, and positioning the company as a leading player in blockchain-enabled FX and cross-border payments in emerging markets.As Business Development Manager at Canza Finance, I drove the company’s growth across Nigeria by building strategic partnerships, expanding market presence, and commercializing blockchain-powered FX and liquidity solutions. I worked at the intersection of Web3, financial services, and emerging markets, helping institutions leverage stablecoins and on-chain settlement for faster, more efficient cross-border transactions.Key Highlights:Led market expansion initiatives across Africa, identifying high-impact use cases for digital assets, cross-border payments, and institutional liquidity.Built and managed partnerships with banks, fintechs, crypto exchanges, OTC desks, and blockchain networks to accelerate product adoption.Developed and executed go-to-market strategies for Canza’s on/off-ramp solutions, on-chain FX (JARA), and treasury products.Managed a high-value sales pipeline that drove multi-million-dollar monthly transaction volumes across USDT/USDC rails.Partnered with product and engineering teams to refine institutional settlement, remittance, and liquidity solutions based on client needs.Supported regulatory readiness efforts, ensuring compliance with global KYC/AML and VASP standards.

• As a Packet Core Front Office Engineer supporting MTN Nigeria's nationwide mobile broadband infrastructure, I played a key operational role in ensuring the stability, performance, and optimization of the operator's packet core network.
• I worked closely with cross-functional teams to provide real-time support, manage faults, drive performance improvements, and ensure high service availability for millions of mobile broadband subscribers.
• Monitored the Packet Core Network (SGSN/GGSN/MME/MSP/SAPC) through OSS platforms, ensuring 24/7 service continuity and rapid issue resolution.
• Performed real-time troubleshooting of 2G/3G/4G packet core nodes to resolve KPIs degradation, congestion, and service failures.
• Coordinated with Back Office and Field Maintenance teams to escalate and resolve critical network alarms and incidents.
• Identified, analyzed, and resolved faults on packet core elements such as MME, MPG'S, GGSN'S, SGSN, STP, PCRF, DNS, PCRF(SAPC), DHCP, and IP backbone components.
• Performed initial diagnosis for service-impacting incidents such as PDP context failures, GGSN overload, SGSN resets, attach failures, and roaming issues.
• Used Ericsson and industry-standard tools for log analysis, trace interpretation, and session-level troubleshooting.
• Monitored daily, weekly, and monthly KPIs including PDP success rate, attach/detach rates, throughput KPIs, latency, and subscriber session growth.
• Provided recommendations to optimize packet core node configurations, reduce congestion, and enhance QoS for mobile data services.
• Participated in network optimization projects to improve RAN–Core interaction and drive end-to-end user experience enhancements.
• Supported planned maintenance activities such as software upgrades, parameter updates, license activations, and node integrations.
• Validated provisioning changes from HSS, PCRF, APN configurations, and routing updates affecting data service delivery.
• Prepared MOPs (Methods of Procedure) and incident reports for scheduled changes and emergency interventions.
• Served as a key operational interface between MTN technical teams and Ericsson support teams for packet core-related issues.
• Generated daily network health reports and participated in technical review sessions to highlight risks and improvement areas.
• Ensured timely communication with internal stakeholders during major incidents, planned outages, and service restorations.
• Contributed to maintaining high availability across MTN's packet core services during a period of massive data subscriber growth.
• Reduced incident resolution times through improved troubleshooting processes and efficient escalation paths.
• Played a major role in optimizing packet core performance, leading to significant improvement in PDP setup success rates and overall data service quality.
• Supported several expansions and upgrades that enhanced MTN's network capacity and readiness for evolving data demands.
• MTN Packet Core Project MTN Network Group (NWG) - Lagos

• As a Marketing Executive with City Shuttle, I supported business growth and customer acquisition initiatives in the downstream oil and gas sector.
• My role focused on market research, client engagement, product promotion, and sales support for petroleum products and logistics services.
• Conducted research on petroleum product demand trends, pricing benchmarks, competitor activities, and distribution channels across key regions.
• Provided market intelligence to senior management to guide pricing strategies and sales targets.
• Identified potential institutional and retail buyers for PMS, AGO, and other petroleum products.
• Prospected and engaged new corporate clients, distributors, and retailers to expand the company's customer base.
• Supported negotiations with bulk fuel buyers, logistics partners, and service vendors.
• Assisted in preparing and presenting marketing proposals, product briefs, and service offerings tailored to client needs.
• Maintained regular communication with clients to ensure service satisfaction, resolve concerns, and encourage repeat purchases.
• Coordinated with the operations and logistics teams to ensure timely delivery of petroleum products to customers.
• Built long-term relationships that supported increased trust and brand loyalty.
• Prepared weekly and monthly sales performance reports for management review.
• Monitored product pricing, supply constraints, and market fluctuations to update internal teams.
• Supported documentation for client onboarding, contract renewals, and service agreements.
• Helped expand the company's client pipeline through successful prospecting and market outreach.
• Strengthened customer retention through consistent communication and timely service coordination.
• Contributed to improved brand visibility and market awareness during a key growth period.

• As a 2G RAN Front Office Engineer with LM Ericsson Nigeria, I supported critical radio access network operations for major telecom operators, ensuring high service availability, rapid fault resolution, and network performance optimization.
• Conducted 24/7 surveillance of Ericsson 2G RAN elements (BSC, BTS, TRXs) using OSS and network management tools.
• Identified and responded to service-impacting alarms, traffic congestion, site outages, and KPI degradation.
• Ensured proactive network health checks and supported operational stability across assigned regions.
• Performed first-line diagnosis of 2G RAN faults such as TRX failures, high BER, hardware alarms, transmission issues, and site unavailability.
• Analyzed performance counters, call setup failures, handover issues, and dropped-call patterns to determine root causes.
• Coordinated with field maintenance, transmission teams, and back office engineers for swift fault escalation and resolution.
• Monitored daily and weekly KPIs such as CSSR, TCH Congestion, SDCCH Congestion, DCR, and HO Success Rate.
• Provided optimization recommendations to improve radio coverage, reduce congestion, and enhance call quality.
• Supported drive test teams with network parameter insights and post-analysis feedback.
• Assisted with scheduled RAN activities including parameter reconfiguration, frequency/channel additions, and software upgrades.
• Validated implementation of network changes and monitored service impact during and after maintenance activities.
• Ensured accurate documentation of all executed changes and network events.
• Interfaced between NOC, transmission, field ops, and optimization teams to ensure seamless operational support.
• Prepared incident reports, daily network summaries, and performance trend briefs for management and project stakeholders.
• Zain Managed Services, Network Operations Center N.O.C Lagos.
• Contributed to improved 2G RAN stability through rapid first-level troubleshooting and efficient escalation workflows.
• Supported performance enhancement initiatives that increased call setup success rates and reduced network congestion.
• Played a key role in maintaining service quality during high-traffic periods across key geographic clusters.
• Strengthened collaboration between field and technical teams, leading to faster recovery from outages.

• As a 2G RAN Front Office Engineer with Zain Nigeria Limited, I supported critical radio access network operations for major telecom operators, ensuring high service availability, rapid fault resolution, and network performance optimization.
• Conducted 24/7 surveillance of Ericsson 2G RAN elements (BSC, BTS, TRXs) using OSS and network management tools.
• Identified and responded to service-impacting alarms, traffic congestion, site outages, and KPI degradation.
• Ensured proactive network health checks and supported operational stability across assigned regions.
• Performed first-line diagnosis of 2G RAN faults such as TRX failures, high BER, hardware alarms, transmission issues, and site unavailability.
• Analyzed performance counters, call setup failures, handover issues, and dropped-call patterns to determine root causes.
• Coordinated with field maintenance, transmission teams, and back office engineers for swift fault escalation and resolution.
• Monitored daily and weekly KPIs such as CSSR, TCH Congestion, SDCCH Congestion, DCR, and HO Success Rate.
• Provided optimization recommendations to improve radio coverage, reduce congestion, and enhance call quality.
• Supported drive test teams with network parameter insights and post-analysis feedback.
• Assisted with scheduled RAN activities including parameter reconfiguration, frequency/channel additions, and software upgrades.
• Validated implementation of network changes and monitored service impact during and after maintenance activities.
• Ensured accurate documentation of all executed changes and network events.
• Interfaced between NOC, transmission, field ops, and optimization teams to ensure seamless operational support.
• Prepared incident reports, daily network summaries, and performance trend briefs for management and project stakeholders.
• Fault Management, Network Operations Center N.O.C Lagos.
• Contributed to improved 2G RAN stability through rapid first-level troubleshooting and efficient escalation workflows.
• Supported performance enhancement initiatives that increased call setup success rates and reduced network congestion.
• Played a key role in maintaining service quality during high-traffic periods across key geographic clusters.
• Strengthened collaboration between field and technical teams, leading to faster recovery from outages.

• Ensure quick and prompt response to subscribers request/queries, making sure that their issues/request are tackled on first response and where such issues can't be resolved, there queries are then escalated to the Resolution Department for prompt resolution.
• Educating subscribers on new/ current products and services been offered by the Network.
• Collating reports on the top CRM issues on the Network and forwarding such queries to Management.
• DELTA STATE CALL CENTER OGHARA.
• Assisting shop operations, treating line issues relating to both pre-paid and post-paid subs, sales of lines and other items on offer.

• Overseeing the supply of victuals required and the general welfare of the men.
• Handling payments for supplies and requisitions.

• Supervise and co-ordinate the activities of front desk reception and room service support Personnel.
• Ensure proper liaison with hotel clientele in order to ensure high quality of service and customer Satisfaction.
• Co-ordinate adequate documentation via a feedback mechanism to management vis-à-vis evolution of necessary management process that seeks to maintain Industry standards and international best practices.
• Lekki-Phase 1, Lagos

• Participating in official protocol activities vis-à-vis the travel itinerary of the entourage of the deputy governor's press corps.
• Proof-reading and processing internal requests and documentation; coordinating back-up support for official press briefings.
• Handling confidential and non-routine information.
• Ensuring that all press releases and video tapes are submitted to both the state owned radio & TV Stations for airing.
• Abere, Osogbo Osun State

• Handled STS transactions of Automotive Gasoline Oil (A.G.O ) under the Supervision the Unit Head and the MD.
• Marketing of Refined Products (A.G.O, D.P.K and PMS) from storage(Tank Farms).
• Liaising with the Depot Manager to ensure that all customers who have made payments are programmed for loading on the loading Manifesto.
• Noting customer complaints and ensuring that all complaints are resolved as regards loading.