Nkereuwem Peter Elijah
Experienced IT Support Specialist
Port Harcourt,RI
Summary
To contribute my expertise in IT support and cloud technologies to deliver scalable, secure, and user-friendly IT solutions in a dynamic enterprise environment.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
3
3
Certificates
Work History
Team Lead, IT Regional Support
Union Bank Nigeria Plc
Port Harcourt, Rivers State
02.2016 - Current
- Lead a team of 14 support analysts, delivering technical support and training for Microsoft 365 users.
- Administer Microsoft 365 services, manage users and troubleshoot Exchange Online, Teams, and SharePoint.
- Interface with third-party vendors for hardware servicing, system repairs, and warranty management.
- Coordinate procurement of IT parts and ensure vendor compliance.
- Utilize ManageEngine to track IT issues and ensure SLA compliance.
- Manage inventory of IT assets and forecast hardware/software needs.
- Provide support for endpoint protection and regional IT security operations.
- Reduced downtime by 20% through proactive support strategy.
- Delivered technical training to staff on Outlook, Teams, and OneDrive.
- Contributed to national system rollouts and compliance audits.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
IT Support Specialist
Edison Chouest Offshore Nigeria Ltd
Port Harcourt, Rivers State
01.2012 - 12.2015
- Provided advanced technical support for both onshore and offshore systems, ensuring high availability.
- Maintained LAN/WAN infrastructure and managed peripherals.
- Supported email clients (Outlook, Thunderbird) and maintained IT security.
- Carried out offshore missions to resolve IT issues onboard marine vessels.
- Supported FleetBroadband, VSAT, and satellite communication systems.
- Worked with logistics teams to maintain connectivity and uptime offshore.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
Systems/Network Engineer
Bourbon Interoil Nigeria Ltd
Port Harcourt, Rivers State
10.2009 - 12.2011
- Installed, configured, and managed Windows-based desktops and laptops for staff.
- Integrated workstations into company domains and maintained updates.
- Led resolution of high-priority incidents and minimized service interruptions.
- Provided offshore IT support for vessel communications and network systems.
- Deployed and maintained onboard FleetBroadband terminals and radio links.
- Assisted with remote troubleshooting and satellite link maintenance.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
Education
Bachelor of Science - Physics
09.2003 - 01.2008
High School Diploma -
09.1994 - 06.2000
Skills
Windows
Linux
MacOS
TeamViewer
LogMeIn
RDP
ConnectWise
AnyDesk
Dameware
Quick Assist
Microsoft 365
AWS
Exchange Online
SharePoint
Microsoft Teams
Outlook
OneDrive
Git
GitHub
GitHub Actions
AWS EC2
S3
IAM
CloudWatch
Azure VMs
Azure Blob Storage
Azure Resource Groups
Bash
PowerShell
Customer Service
Active Listening
Problem Solving
Team Leadership
Inventory Management
Technical Training
Communication
Time Management
Operations management
Performance monitoring
Client support
Work Planning and Prioritization
Certification
Cisco Certified Network Associate Routing and Switching, 01/01/13, CSCO12465277
Interests
Exploring emerging technologies in IT support and cloud computing, especially advancements in Microsoft 365 services and enterprise tools
Training
- Cloud Computing & DevOps Training, Digital Regenesys, 01/25/25
- AWS Bootcamp, Thinkcloudly, 01/25/25
- Microsoft 365 Training, Nigeria M365 Community, 01/25/24
- Cisco Certified Network Associate Training, Firstlogic, 01/01/13
- NIIT Certified Network Engineer on MS Windows Servers Platform, NIIT, 01/01/10
Timeline
Team Lead, IT Regional Support - Union Bank Nigeria Plc
02.2016 - Current
IT Support Specialist - Edison Chouest Offshore Nigeria Ltd
01.2012 - 12.2015
Systems/Network Engineer - Bourbon Interoil Nigeria Ltd
10.2009 - 12.2011
University of Uyo - Bachelor of Science, Physics
09.2003 - 01.2008
Otop Christian High School - High School Diploma,
09.1994 - 06.2000
Accomplishments
- Supervised and mentored a team of 14 Junior IT Support Analysts, improving issue resolution time and technical proficiency.
- Led successful regional rollout of Microsoft 365 tools (Outlook, Teams, OneDrive), enhancing collaboration across 11 branch offices.
- Reduced IT downtime by 20% through implementation of a proactive support strategy.
- Delivered in-house technical training sessions, increasing end-user productivity and reducing support tickets.
- Streamlined IT asset inventory management, improving hardware forecasting and vendor compliance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteHybridSoftware
Windows, Linux, MacOS
Languages
English
Bilingual or Proficient (C2)