Summary
Overview
Work History
Education
Skills
Certification
Interests
Training
Timeline
Accomplishments
Work Availability
Work Preference
Software
Languages
Nkereuwem Peter Elijah

Nkereuwem Peter Elijah

Experienced IT Support Specialist
Port Harcourt,RI

Summary

To contribute my expertise in IT support and cloud technologies to deliver scalable, secure, and user-friendly IT solutions in a dynamic enterprise environment.

Overview

16
16
years of professional experience
10
10
years of post-secondary education
3
3
Certificates

Work History

Team Lead, IT Regional Support

Union Bank Nigeria Plc
Port Harcourt, Rivers State
02.2016 - Current
  • Lead a team of 14 support analysts, delivering technical support and training for Microsoft 365 users.
  • Administer Microsoft 365 services, manage users and troubleshoot Exchange Online, Teams, and SharePoint.
  • Interface with third-party vendors for hardware servicing, system repairs, and warranty management.
  • Coordinate procurement of IT parts and ensure vendor compliance.
  • Utilize ManageEngine to track IT issues and ensure SLA compliance.
  • Manage inventory of IT assets and forecast hardware/software needs.
  • Provide support for endpoint protection and regional IT security operations.
  • Reduced downtime by 20% through proactive support strategy.
  • Delivered technical training to staff on Outlook, Teams, and OneDrive.
  • Contributed to national system rollouts and compliance audits.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

IT Support Specialist

Edison Chouest Offshore Nigeria Ltd
Port Harcourt, Rivers State
01.2012 - 12.2015
  • Provided advanced technical support for both onshore and offshore systems, ensuring high availability.
  • Maintained LAN/WAN infrastructure and managed peripherals.
  • Supported email clients (Outlook, Thunderbird) and maintained IT security.
  • Carried out offshore missions to resolve IT issues onboard marine vessels.
  • Supported FleetBroadband, VSAT, and satellite communication systems.
  • Worked with logistics teams to maintain connectivity and uptime offshore.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.

Systems/Network Engineer

Bourbon Interoil Nigeria Ltd
Port Harcourt, Rivers State
10.2009 - 12.2011
  • Installed, configured, and managed Windows-based desktops and laptops for staff.
  • Integrated workstations into company domains and maintained updates.
  • Led resolution of high-priority incidents and minimized service interruptions.
  • Provided offshore IT support for vessel communications and network systems.
  • Deployed and maintained onboard FleetBroadband terminals and radio links.
  • Assisted with remote troubleshooting and satellite link maintenance.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Assisted with implementation and support of network monitoring tools.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.

Education

Bachelor of Science - Physics

University of Uyo, Ngeria
09.2003 - 01.2008

High School Diploma -

Otop Christian High School, Ngeria
09.1994 - 06.2000

Skills

Certification

Cisco Certified Network Associate Routing and Switching, 01/01/13, CSCO12465277

Interests

Exploring emerging technologies in IT support and cloud computing, especially advancements in Microsoft 365 services and enterprise tools

Training

  • Cloud Computing & DevOps Training, Digital Regenesys, 01/25/25
  • AWS Bootcamp, Thinkcloudly, 01/25/25
  • Microsoft 365 Training, Nigeria M365 Community, 01/25/24
  • Cisco Certified Network Associate Training, Firstlogic, 01/01/13
  • NIIT Certified Network Engineer on MS Windows Servers Platform, NIIT, 01/01/10

Timeline

Team Lead, IT Regional Support - Union Bank Nigeria Plc
02.2016 - Current
IT Support Specialist - Edison Chouest Offshore Nigeria Ltd
01.2012 - 12.2015
Systems/Network Engineer - Bourbon Interoil Nigeria Ltd
10.2009 - 12.2011
University of Uyo - Bachelor of Science, Physics
09.2003 - 01.2008
Otop Christian High School - High School Diploma,
09.1994 - 06.2000

Accomplishments


  • Supervised and mentored a team of 14 Junior IT Support Analysts, improving issue resolution time and technical proficiency.
  • Led successful regional rollout of Microsoft 365 tools (Outlook, Teams, OneDrive), enhancing collaboration across 11 branch offices.
  • Reduced IT downtime by 20% through implementation of a proactive support strategy.
  • Delivered in-house technical training sessions, increasing end-user productivity and reducing support tickets.
  • Streamlined IT asset inventory management, improving hardware forecasting and vendor compliance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Software

Windows, Linux, MacOS

Languages

English
Bilingual or Proficient (C2)

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Nkereuwem Peter ElijahExperienced IT Support Specialist