Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nkem Uwamanua

Nkem Uwamanua

Anthony

Summary

Dedicated Customer Service professional with over 4 years of experience in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Aiming to use my proven skills to effectively fill a position in your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

FlavourCharm Bartending School
Lagos
01.2022 - Current
  • Delivered live chat customer support on FlavourCharm Website in a timely manner
  • Triaged and responded to incoming support requests via phone, email, and social media chat
  • Managed sales of training courses and bar tools and maintained accurate records of customer information, course enrollments, and payments
  • Responded courteously and professionally to customer requests for products, services, and company information
  • Utilized Zendesk customer service software to manage interactions and track customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Conducted follow-up calls and surveys to gauge customer feedback and improve the overall customer experience

Customer Care Representative

DeMessenger Logistics
Lagos
03.2019 - 12.2021
  • Provided phone, email, and text-based support to DeMessenger customers, riders, and partners.
  • Resolved customer complaints and issues in a timely and professional manner, taking ownership of each interaction and escalating to management as needed.
  • Worked with delivery drivers and team members to ensure packages are delivered on time and with accuracy, while also managing customer expectations and updating them on any delays or issues.
  • Provided delivery quotes for customers and set up deliveries orders as required by customers.
  • Educated customers about billing, payment processing and support policies and delivery procedures.
  • Processed returns, refunds, and exchanges for customers, ensuring a smooth and hassle-free experience.

Operations Manager

Fashion Instinct Enterprise
Lagos
05.2017 - 02.2019
  • Managing overall operations of the fashion house
  • Managed inventory and ensured smooth delivery of fabrics.
  • Oversaw the procurement and distribution of raw materials and finished products.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed purchasing, sales, and customer account operations efficiently.
  • Addressed complaints and grievances that arose from staff and customers.

Education

BSc In View - Chemistry

University of Lagos
Nigeria

Skills

  • Customer Relationship Management
  • Customer Service
  • Zendesk
  • Problem Resolution
  • Microsoft Office
  • Livechat Messaging
  • Operations Management
  • Documentation
  • Excellent Communication
  • Online Content Development

Certification

  • Zendesk Customer Service Professional Certificate Training - 2023
  • Business Resilience Program for Women Entrepreneurs- Phase 1 , Fate Foundation - Mar 22, 2023
  • Transforming Nigerian Youths Program , MasterCard Foundation - March, 2023

Timeline

Customer Service Specialist

FlavourCharm Bartending School
01.2022 - Current

Customer Care Representative

DeMessenger Logistics
03.2019 - 12.2021

Operations Manager

Fashion Instinct Enterprise
05.2017 - 02.2019

BSc In View - Chemistry

University of Lagos

Similar Profiles

CREATE PROFILE
Nkem Uwamanua